In-Demand System engineer Jobs in Hallam, Vic

Manager, Technical Support – ANZ
SOTI Inc. —Mulgrave VIC
- Full-time
- Management
- Databases
- Analysis skills
3h
Field Project Coordinator - UPS
Eaton —Rowville VIC
- Microsoft Word
- CRM software
- Microsoft Excel
- Work from home
5d
Senior Field Application Engineer
Avnet —Bayswater VIC
- Full-time
- Remote
- Sales
- Education
- Bachelor's degree
- Work from home
Senior Commissioning Engineer
Zinfra —Dandenong VIC
- Overtime
Engineering Manager - Fabricated Products
ARB Corporation —Kilsyth South VIC
- Full-time
- CAD
- Welding
- Manufacturing
- Employee discount
Senior Functional Safety Engineer
Dematic Pty. Ltd. —Notting Hill VIC
- Full-time
- Health insurance
- Parental leave
Electrical Estimator
Equans —Mount Waverley VIC
- Full-time
- Electrical experience
- Health insurance
- Parental leave
11d
Senior Mechanical Design Engineer
Coolon —Hallam VIC
- CAD
- Master's degree
- Bachelor's degree
Manager - Programme & Project Delivery
Aggreko —Braeside VIC
- Full-time
- Remote
- Leadership
- Paid training
- Tuition reimbursement
Technical Applications Specialist
Grifols Australia Pty Ltd —Clayton South VIC
- Full-time
- Laboratory
- Laboratory experience
- Communication skills
Intermediate Field Service Engineer
Geoclima Australia Pty Ltd (AU02) —Mount Waverley VIC
- Full-time
- Schematics
- Microsoft Office
- Education
Quick Apply
Business Development Manager
Temperzone Limited —Dandenong VIC
- Full-time
- Management
- Sales
- Business development
- Employee assistance program
- Employee discount
Quick Apply
Senior Engineer - International Supply Chain Technology (Fixed Term Contract)
Kmart —Chadstone VIC
- Contract
- AWS
- Agile
- Employee stock purchase plan
Senior Engineer - Kmart Digital
Kmart —Chadstone VIC
- AWS
- Agile
- AI
- Employee stock purchase plan

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Manager, Technical Support – ANZ

SOTI Inc. -
Mulgrave VIC

Apply Now

Job Details

Full-time
3 hours ago

Qualifications

Management
Enterprise software
Microsoft SQL Server
Technical support
Databases
Analysis skills
Diploma
Leadership
Communication skills
Information Technology

Full Job Description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Manager, Technical Support

Location

Who we are

At SOTI, we are committed to delivering best-in-class mobile and IoT (Internet of Things) device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they have always been done.

What We Are Looking For

We are seeking an early-career professional with a strong foundation in technology and a passion for delivering exceptional customer support. As a Technical Support Manager, you bring energy, curiosity, and a proactive approach to identifying and resolving complex technical issues.

You demonstrate a solid understanding of computer networking principles, coupled with strong analytical and problem-solving skills, and the ability to perform effectively in a fast-paced environment. You are motivated to continuously learn, adapt, and grow, while maintaining a high standard of customer experience.

This role offers significant opportunities for professional development and the chance to build a long-term career with SOTI.

What’s in it for you?

The People - From our humble origins in our founder’s basement to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading-edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You Will Do

Lead and manage a team of Team Leads and Technical Support Engineers across L1 to L3 support
Conduct regular one-on-one meetings to drive performance, engagement, and career development
Ensure adherence to SLAs, response times, and overall service quality standards
Monitor support queues, escalations, and resolution effectiveness to maintain operational excellence
Prepare and present monthly performance reports, including key metrics, insights, and improvement plans
Coach and develop team members to enhance technical capability, productivity, and career progression
Ensure teams are equipped with the right tools, resources, and knowledge for efficient operations
Collaborate with cross-functional teams such as Product, Engineering, and Customer Success to improve processes and customer outcomes
Drive continuous improvement by identifying gaps, optimizing workflows, and updating documentation
Support workforce planning, capacity management, and shift alignment to meet business demands
Act as an escalation point for critical issues and ensure timely resolution
Demonstrate flexibility to accommodate early or late calls and meetings based on business and regional requirements

Experience You Will Bring

Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field
8+ years of experience in technical support, including at least 3+ years in a leadership or management role
Strong understanding of technical support operations, including SLA management and escalation handling
Excellent verbal and written communication skills in English
Proven problem-solving ability with a structured and analytical approach
Strong leadership qualities with the ability to coach, mentor, and motivate teams
Ability to thrive in a fast-paced, dynamic environment with a focus on results and continuous improvement
Knowledge of mobile computing platforms, including Windows, iOS, Android, and legacy systems such as Blackberry
Understanding of networking fundamentals, databases, and enterprise software environments
Experience with Mobile Device Management (MDM) solutions is an advantage
Working knowledge of Microsoft SQL or similar database technologies is preferred

#LI-DK1

If you want to bring your ideas to life, apply at SOTI today.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

Apply Now

Refine Your Search

system engineer jobs in hallam, vic

Manager, Technical Support – ANZ

Field Project Coordinator - UPS

Senior Field Application Engineer

Senior Commissioning Engineer

Engineering Manager - Fabricated Products

Senior Functional Safety Engineer

Electrical Estimator

Senior Mechanical Design Engineer

Manager - Programme & Project Delivery

Technical Applications Specialist

Intermediate Field Service Engineer

Business Development Manager

Senior Engineer - International Supply Chain Technology (Fixed Term Contract)

Senior Engineer - Kmart Digital

Discover related jobs

I want to receive the latest job alert for system engineer in hallam, vic

Explore jobs in more locations

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

If you want to bring your ideas to life, apply at SOTI today.

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