Company Description
At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.
Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide.
Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result our people get to enjoy working on some of the most exciting projects in the world.
Job Description
Due to growth and ongoing delivery success with our clients, Turner & Townsend's Project Management team in Melbourne are expanding and looking for a Senior Project Manager with retail experience.
Position Purpose
The Senior Project Manager is responsible for the end-to-end delivery of retail tenancy outcomes while operating as a key second-in-command within the Tenancy Delivery team.
This role combines strong tenancy coordination expertise with commercial project leadership and plays a critical part in supporting the Retail Tenancy Lead in driving delivery performance, stakeholder alignment, and continuous improvement. The role requires a deep understanding of both landlord priorities and retailer expectations, ensuring commercially balanced, high-quality outcomes.
Key Responsibilities
End-to-End Project Delivery
-
Lead the full lifecycle of retail tenancy projects, from deal handover through design, approvals, construction, and trading
-
Manage multiple concurrent projects across new tenancies, refurbishments, relocations, and redevelopment works
-
Drive programme, cost, quality, and risk outcomes aligned to both landlord and tenant expectations
-
Ensure efficient transitions from leasing to delivery, maintaining momentum to meet trading deadlines
-
Act as the trusted interface between landlord, tenant, and delivery partners, balancing competing priorities
-
Translate asset requirements into practical outcomes for tenants, while protecting commercial and operational objectives
-
Provide retailers with clear guidance on processes, approvals, design standards, and delivery pathways
-
Influence internal stakeholders (Leasing, Asset Management, Operations) to support optimal tenant outcomes
Tenancy Coordination & Design Management
-
Manage tenancy design submissions and approvals, ensuring alignment with:
-
Centre design guidelines
-
Statutory and authority requirements
-
Brand standards and retailer operational needs
-
Facilitate efficient turnaround of design reviews and approvals to minimise delays
-
Provide practical, solutions-focused feedback to retailers and consultants
-
Understand retailer business drivers including:
-
Cost sensitivity and ROI expectations
-
Brand and customer experience requirements
-
Critical trading dates and launch pressures
-
Support tenants in navigating landlord processes while advocating for practical outcomes
-
Identify and resolve delivery challenges that could impact store opening timelines
-
Manage the Vacate, Handover & Opening Schedules
-
Create and manage the tenancy packs.
-
Coordination between the builder, client, and stakeholders
-
Program of works and driving the retailer to meet their handover date
-
Manage project budgets, capital expenditure, and tenancy-related cost recovery where applicable
-
Provide commercial oversight of:
-
Variations and value engineering
-
Contractor procurement and performance
-
Cost alignment with leasing deal assumptions
-
Balance cost control with quality and brand requirements
Construction & Delivery Oversight
-
Coordinate base build and tenancy works to ensure seamless integration
-
Monitor contractor performance, site progress, and programme adherence
-
Ensure compliance with WHS requirements, site constraints, and operational impacts
-
Minimise disruption to trading environments and customer experience
-
oversee all works comply with:
-
Building codes and statutory requirements
-
Landlord standards and operational constraints
-
Safety and risk management frameworks
-
Identify and mitigate delivery risks early, particularly around programme and approvals
-
Maintain strong documentation and audit trails
Strategic Contribution & Continuous Improvement
-
Contribute to the optimisation of tenancy delivery processes across the portfolio
-
Identify opportunities to improve speed to trade and tenant experience
-
Provide insights into retailer expectations, market trends, and delivery challenges
-
Support development of design guidelines and project standards
Qualifications
-
5+ years of extensive experience in retail tenancy coordination, project management, or construction delivery
-
Demonstrated experience working with both landlords (shopping centres/developers) and retailers or client-side delivery
-
Strong understanding of:
-
Retail leasing and tenancy delivery lifecycle
-
Shopping centre operations and constraints
-
Retail fit-out design and construction processes
-
Proven ability to manage complex stakeholder environments with competing priorities
-
Experience delivering projects in live trading environments
-
Highly developed communication, negotiation, and influencing skills
-
Advanced Microsoft skills are essential
-
Strong leadership skills with the ability to lead and develop a team.
-
Highly motivated and driven with a passion for delivering to your clients
-
Degree in Construction Management, Property, Architecture, or related field
-
Experience with major retail landlords and/or national/international retail brands
-
Project management certification (PMP, PRINCE2, etc.)
Additional Information
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
Twitter
Instagram
LinkedIn
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
