In-Demand Customer service representative Jobs in Hillcrest, Qld

Night Guest Service Agent
Queens Wharf Residences —Brisbane QLD
- $26.70 - $40.05 an hour
- 8 hour shift
- Health insurance
- Parental leave
Quick Apply
Client Services Assistant
Exant Advisory —Brisbane QLD
- Full-time
- Microsoft Office
- Administrative experience
- Parental leave
- Employee assistance program
Quick Apply
Rydges South Bank - Guest Service Agent
EVT Group —South Brisbane QLD
- Part-time
- Hospitality
- Customer service
- Front desk
Guest Experience Agent - Club Millésime
SOFITEL —Brisbane QLD
- Customer service
- Food service
Quick Apply
Customer Service Assistant - Cannon Hill
BEEFY'S —Cannon Hill QLD
- $32 - $34 an hour
- Part-time
- Customer service
- Food service
- In-person
Quick Apply
1d
Member Services - Rocklea, Carina, Kedron, Margate
Viva Leisure Group —Brisbane QLD
- CPR Certification
- Sales
- Customer service
- Parental leave
- Gym membership
Reddy Express Chatswood Road - Customer Service Representative
OTR Group —Springwood QLD
- Part-time
2h
Reddy Express Chatswood Road - Customer Service Representative
OTR —Springwood QLD
- Weekend availability
- Customer service
3h

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Night Guest Service Agent

Queens Wharf Residences
Brisbane QLD

Quick Apply

Job Details

Part-time
$26.70 - $40.05 an hour

Benefits

Birthday leave
Health insurance
Parental leave
Employee assistance program

Full Job Description

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Queens Wharf are looking for a part-time Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you.

From the moment guests arrive, your welcoming presence will make them feel right at home. You’ll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.

Key Responsibilities Include:

Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shifts Details:

Minimum 16 hours per week
Shift times: 8.15pm to 6.45am (subject to change)

Hourly Rates (excluding superannuation):

Monday - Friday: $26.70 per hour + penalty rates
Saturday: $33.38 per hour + penalty rates
Sunday: $40.05 per hour + penalty rates

Qualifications

Successful candidates will have:

Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

Career Growth: Learning and development programs to boost your career.
Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
Global Perks: International accommodation discounts across our hotel brands.
Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
Experiences: Discounted entertainment and activities.
Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
Generous Leave: Parental and birthday leave.
Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Quick Apply

Refine Your Search

customer service representative jobs in hillcrest, qld

Night Guest Service Agent

Client Services Assistant

Rydges South Bank - Guest Service Agent

Guest Experience Agent - Club Millésime

Customer Service Assistant - Cannon Hill

Member Services - Rocklea, Carina, Kedron, Margate

Reddy Express Chatswood Road - Customer Service Representative

Reddy Express Chatswood Road - Customer Service Representative

More jobs to discover

I want to receive the latest job alert for customer service representative in hillcrest, qld

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