- Strong stable organisation | 19 years in operation
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Stable permanent position | predictable working hours
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Thriving industry
Our Story
Our business was founded in 2002 where Hume began supplying to local fit out companies, installers and contractors. From the beginning, we as an organisation have always valued reliability and best service and we strive to package that as part of the customer experience.
Hume is now a well-established business in the building materials sector, with 9 stores supplying an extensive range of building materials to NSW and VIC. We want to meet people who truly understand what it means to better the customer experience, from the showroom visit all the way through to delivery.
The strength of our Customer Service team has been consistently built on solid training, trust building and quality leadership. We are looking to bring fresh talent to the team and currently have multiple full-time Customer Service Team Member positions available in our NSW stores.
Our Promise
Our promise to you when you commence a career with Hume is a place where we will look after your growth and development. Starting from day one, you will be supported with formalised product training led by our inhouse Training and Development Manager.
We have leaders that care and have what it takes to drive the business forward, look after their staff and provide the company with strategic direction.
Whatever sector you may come from, we want to invite you to step into an industry that has demonstrated resilience and promises growth. We can offer you the stability of a full-time salaried position and the opportunity to build your career in a promising industry.
Benefits
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Comprehensive paid for product training
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Dedicated inhouse Development and Training Manager
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Opportunity for professional growth
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Opportunity to work closer to home (7 locations)
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Onsite parking
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Hume branded uniforms
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Team member discount
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Weekly fruit boxes for staff to enjoy
The Hume Culture
What we value and acknowledge here are solutions-minded individuals and continuous growth. We put a focus into building and grooming our people to foster better performing teams. We believe in treating each other with respect and encouraging behaviours and choices that reflect our care for each other.
Your Main Duties
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Greeting and assisting walk in customers
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Taking orders over the phone
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Generating orders in our HarmoniQ system
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Generating customer order picking slips and tax invoices
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Assisting customers with their enquiries
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Building and maintaining strong relationships with our customers
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Cash handling, office administration and clerical duties
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Replenishing & merchandising of products in our stores/showroom
What you can bring
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Face to face customer service experience is imperative
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Can demonstrate patience with customers by being understanding
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Can-do attitude and willing to go the extra mile
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Resilience and advanced problem-solving ability
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Excellent memory to learn our extensive product range
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Savvy working with computer systems
Working Hours
Weekdays: 6.00am to 3.00pm OR 8.00am to 5.00pm
Plus, every second Saturday 6.00am to 3.30pm
The position requires 50 hours per week (on average) and you must be available to work alternating Saturdays.
@Recruitment agencies – please kindly respect that this position will be managed inhouse by the Hume Recruitment team.
If you are shortlisted for the position, our team will contact you for a confidential discussion.
