Lead a team that keeps Waverley safe, accessible and moving
Waverley council is seeking an experienced and people-focused leader to manage our Parking Patrols team
This is an opportunity to lead a frontline compliance service that supports the safety and accessibility and amenity of one of the Sydney’s most vibrant local government areas. This role is focused on providing customer service and community outcomes
Salary, Perks and well-being
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Permanent, full-time position
- Lead a dedicated team delivering essential community services
- Penalty rates and applicable allowances for rostered after-hours, weekend and public holiday work
- A competitive salary in accordance with the Local Government (State) Award
- $136,867.00 - $157,397.02 p.a plus 12% superannuation
- Work in a collaborative, forward-thinking local government environment
- Opportunity to drive meaningful change across a vibrant community
- Wellness that works for you! From skin checks and flu shots to our bi-annual health fair, we’re committed to helping you stay healthy
- Employee Assistance Program
- Make a meaningful contribution to the safety, accessibility and liveability of the Waverley Community
The Role
As Manager, Parking Patrol you will lead a team of Parking Officers responsible for delivering fair, consistent and professional parking compliance services across Waverley LGA.
Reporting to Executive Manager, Compliance, you will provide leadership, operational oversight and strat3gic direction to the Parking Patrols team. The role will include, but not limited to:
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Managing day-to-day parking patrol operations and service delivery
- Ensuring compliance activities are undertaken fairly, consistently and in accordance with legislation and Council policies
- Responding to complex customer enquiries, complaints and escalations
- Promoting customer – focused approach that balances education with enforcement
- Monitoring team performance, productivity and service standards
- Building positive relationships with residents, businesses, visitors and key stakeholders
About you
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Tertiary qualifications in public administration, law enforcement, transport management, or a related field.
- Extensive experience in parking enforcement, local government or compliance related roles.
- Proven experience in team management, leadership, or supervision in a regulatory environment
- Knowledge of NSW Parking Laws, regulations, and local Council policies
- Understanding of court procedures for handling parking infringements and disputes
- Certificate IV in Government Investigations is desirable.
- 5-10 years’ experience as a Manager, Parking Patrol/ Servies or Manager Regulatory Services in a local government organisation is desirable.
- Effective communication and public relations skills
- Proven experience in financial planning, staffing, and resource allocation within a local government setting or regulatory environment.
- Proven experience in data and analytics and reporting.
Please note that pre-employment checks are part of the recruitment process. Depending on the volume and suitability of applications received, the vacancy may close prior to the advertised closing date. Shortlisting and interviewing may commence prior to the closing date. Early applications are therefore encouraged.
How to apply?
To be considered for this role, you will need to complete the following:
- A cover letter outlining your motivation for the role
- A current resume detailing your relevant experience
- Complete the online questionnaire demonstrating how you meet each of the essential criteria
- All applications must be submitted through the Council’s website. waverley.nsw.gov.au/council/jobs
Please refer to the position description for detailed information on the position and required skills and experience. For more information about the position, contact Acting Executive Manager, Simone Brennan, [email protected]
About Waverley Council
At Waverley Council, our values of Respect, Integrity, Innovation, Collaboration and Customer Focus guide how we work together, deliver, lead and support our community.
We are committed to providing an accessible and inclusive recruitment process. If you require adjustments or support at any stage, please contact our People and Culture team at [email protected].
Waverley Council is committed to providing equal employment opportunities to all candidates. We value diversity. We encourage applications from people from diverse groups, including, but not limited to, Aboriginal and Torres Strait Island people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; LGBTQIA+; and other minority groups.
We fully support the aims and objectives of the NSW Officer of Children's Guardian and Child Protection legislation. We will implement necessary practices to ensure safety.
