In-Demand customer service coordinator Jobs in edinburgh sa

Windows & Doors Production Scheduler
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- Full-time
- Customer service
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Windows & Doors Production Scheduler

Stegbar -
Pooraka SA

Apply Now

Job Details

Permanent | Full-time
3 hours ago

Benefits

Employee assistance program
Salary packaging

Qualifications

Customer service
Microsoft Office
Administrative experience
Agile

Full Job Description

About our Organisation

With some of the most iconic brands in the Australasian and global building industry, the 4,500-employee VENTORA group are proud to have provided products and services to projects around the globe for residential, multi-residential, and commercial markets. Whether it is windows, doors, architectural glass, showers, wardrobes or other building products, our brands are committed to creating a safe and sustainable environment for customers, our team, and local communities.

Over many decades our brands - including Stegbar, Corinthian Doors, A&L Windows, Trend Windows, Aneeta Windows, Breezway and Regency - along with our architectural glass facilities have been at the forefront of innovation, delivering the latest in technology and design to homeowners across Australia and around the globe.

About Our Opportunity

Join Stegbar, a leader in the building products industry for 80 years, as our next Production Scheduler at our Pooraka manufacturing site. In this pivotal role, you’ll plan and schedule work based on manufacturing capacity, ensuring smooth production flows, efficient use of resources, and that our customer commitments are met. You’ll prepare daily production schedules, coordinate delivery runs and liaise directly with customers to ensure their needs are met.

You’ll be part of a professional, supportive team where customer service is at the forefront of every interaction. This fast-paced role requires confidence in customer interactions, including managing difficult conversations and troubleshooting solutions to production constraints and timings.

Key responsibilities include:

Schedule orders for manufacture and delivery to meet customer commitments.
Maintain production schedules, ensuring timely order completion based on customer demand, material availability, and capacity constraints.
Proactively plan factory production and logistics, working closely with sales, production, and logistics teams.
Communicate lead-time changes and address capacity issues, keeping all stakeholders informed.
Attend production meetings, report on non-completed items, and discuss any changes to lead-times.
Support the Logistics & Site Service Coordinator to ensure delivery teams represent the brand with pride and meet quality and service standards.
Anticipate and resolve day-to-day issues, complete root cause analyses, and take corrective actions.

About You

Strong customer service and administration skills, with previous rostering/scheduling experience advantageous but not essential
Agile, methodical and highly organised, with the ability to multi-task and prioritise.
Excellent interpersonal skills, able to adapt communication style to suit builder customers and be assertive when needed.
Pragmatic approach to problem-solving and quality customer service.
Ability to work calmly and efficiently under tight deadlines in a rapidly changing manufacturing environment.
Strong attention to detail and accuracy in data entry.
Competency with MS Suite and ability to quickly learn in-house systems.

About the Benefits

Permanent Full-Time, Mon–Fri 8am–4pm (flexible options available)
Additional paid day’s leave on your birthday—even if it falls on a weekend!
Ability to schedule leave every year over the Christmas period.
Generous discounts on our extensive range of products.
Flare benefits programme—salary packaging, discounts, and premium perks.
Employee Referral Programme—refer a friend and get rewarded!
Opportunities to cross-train, enhance your skills, and advance your career.
Employee Assistance Program access.

Your Next Steps

If you are a motivated person with a passion for customer service and a keen eye for detail, we invite you to join our team! Please hit ‘APPLY’ and submit your resume.

Eligible applications must have legal rights to work in Australia and undertake a pre-employment check.

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

Apply Now

Refine Your Search

customer service coordinator jobs in edinburgh sa

Windows & Doors Production Scheduler

Part-Time Catering Assistant – Northgate

Multi-Service Technician – Electrician

Precinct and Building Security Officer

Refrigeration & Air Conditioning Technician - Weekly Pay + Vehicle

Boilermakers and Welders

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