TRANSFORMING THROUGH TECHNOLOGY
Our Purpose
We transform the way people operate and interact with public venues, places, and major events.
Our Role
We digitise Australian’s most known and recognised brands.
What We Do
TechMedia sits at the intersection of technology, media and the physical retail world, designing, building and operating advanced digital media networks in high traffic environments. On any given day our teams deploy large scale LED / LCD digital display networks, integrate interactive kiosks and wayfinding systems, optimise media performance for advertisers and ensure every screen across the network runs flawlessly. It is fast moving, multidisciplinary work where technologists, engineers, creatives and commercial thinkers collaborate to transform physical spaces into intelligent, responsive media environments at national scale.
POSITION OVERVIEW
The Provisioning Engineer is responsible for the deployment, configuration, and management of customer hardware and services. This role involves working closely with various teams to ensure that hardware is provisioned accurately, securely, and efficiently.
RESPONSIBILITIES
Monitoring & Incident Management
- Identify, log, and manage incidents via ticketing systems (HaloPSA)
- Perform first-level diagnostics on hardware and system faults
- Escalate issues to internal engineering or procurement where required
- Ensure adherence to SLAs for response and resolution
Technical Support
- Troubleshoot hardware and system-related issues affecting playback and performance
- Diagnosing faults with media players (Windows/Android/Linux) and display panels
- Resolve issues related to content playback, freezing, black screens, or device failures
Content & Playback Assurance
- Validate successful content deployment and playback across devices
- Investigate and resolve content-related issues (formatting, scheduling, compatibility)
Device Lifecycle & Configuration
- Assist with provisioning, staging, and configuration of media players and Displays
- Support firmware updates, OS builds, and application deployments
- Manage device replacements (RMA process) and component swaps
- Maintain standards for device builds and configurations
Asset & Inventory Management
- Maintain accurate records of deployed assets and spare stock
- Track device status, repairs, and lifecycle stages
- Support stock take activities and hardware allocation
Documentation & Reporting
- Log all incidents, fixes, and activities within the ticketing system
- Contribute to SOPs, troubleshooting guides, and knowledge base articles
- Report on recurring faults, hardware trends, and system performance
Continuous Improvement
- Identify common technical faults and recommend permanent fixes
- Assist in improving device reliability and deployment standards
- Work with procurement and project managers on hardware improvements
Compliance and Risk Management:
- Ensure all procurement activities comply with internal policies and external regulations.
- Identify and support the mitigation of risks associated with the supply chain.
- Maintain accurate records and documentation for audit purposes.
General:
- Demonstrate values and attitudes that promote healthy and safe behaviours.
- Take ownership of assigned issues and manage incidents/requests through to resolution.
- Ensure strict adherence to all policies and procedures for both self and the group.
KNOWLEDGE, SKILLS & EXPERIENCE
- Previous experience in logistics/operations or a warehouse facility
- Analytical skills, with strong attention to detail
- Experience managing multiple tasks and delivering results in an agile environment
- Outcome and solutions focused
- Excellent communication skills and able to manage stakeholders at all levels
- Collaborative approach to problem solving
- A sound knowledge of Information and Communication Technology (ICT) and its use in business processes
- A comprehensive understanding of ITS and support service best practice methodology, such as ITIL and application to hardware & applications; monitoring and logging of supported services to ensure SLA compliance
- Window Embedded PC hardware fault diagnostic and resolution skills
- Understanding of networking technologies and principles (Switching, routing, firewalls, VPN’s etc)
- Understanding of relevant industry protocols (HTTP/HTTPS, TCP/UDP, RS232, etc)
- Understanding of audio visual and digital media devices, protocols and formats (LCD, LED, HDMI, VGA, DVI, h.264, etc
This is a casual position with opportunities for growth within PMY’s digital signage, display, creative content, and experiential company, TechMedia. The role will be based in Surry Hills, Sydney. We strive to build a team that reflects the diversity of the communities we work in. We welcome and encourage applications from traditionally underrepresented groups in the technology industry, including women, older people, people with a disability and First Nations peoples.
PMY and TechMedia reserve the right to close this position early if a suitable candidate is found.
All applications will be treated as confidential.
