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IT Service Management Specialist

Evolution Mining -
Sydney NSW

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Job Details

1 day ago

Benefits

Life insurance
Referral program
Insurance services

Qualifications

Management
ServiceNow

Full Job Description

IT Service Management Specialist

From humble beginnings in 2011, Evolution Mining is now a leading gold producer, operating six mines across Australia and Canada. Enacting our vision to be inspired people creating a premier global gold company, we are indeed a bold team with a bright future.

Our operational diversity offers our employees access to many experiences and career opportunities within the one company. So, whether you choose to work at one of our underground or open pit operations, explore for our future as part of our Discovery team, or join our Group Office, we know you’ll have a bright future with us.

About the role

The IT Service Management Specialist has a responsibility to uplift service management capability and help promote consistency across a range of I.T services. What does this look like? You will support core ITIL process, improve service visibility, whilst at the same time work closely with a host of internal teams to ensure services are stable, whilst promoting continuous improvement.

Your work will involve:

Improve core ITSM processes (incident, request, change) across the business
Help drive consistency and governance across service delivery
Work closely with service owners, project teams, and vendors to ensure alignment
Build and maintain service reporting dashboards and insights (typically within ServiceNow)
Track vendor performance against SLAs
Identify opportunities for automation and process improvement
Support change activity to ensure minimal disruption to business operations
Help uplift overall ITSM maturity across the environment

About you

You understand how ITSM works and the mechanics of what good looks like. You are hands on, service centric, with an appetite for ownership of core processes whilst applying an improvement lens.

You are analytical, collaborative, and process‑minded, you’re always looking for ways to improve process integrity, and identify inefficiencies ensuring you well‑placed to deliver impact from day one.

At our Group Office

Working in our Group Office, you have a front row seat to our vision and are a part of the bold, inspired teams who are engineering its success. We’re an agile, entrepreneurial company and we value smart people and creative thinking.

When you work with us, you can progress and evolve from where you started. Our people work with teams located across Australia and Canada which makes for interesting work and countless ways to learn and grow.

Your Benefits

At Evolution, we support, develop and reward everyone who chooses to be a part of our bright future. Your benefits include relocation support assistance, novated car leasing, life insurance and income protection, short term incentives, referral bonuses, recognition program, study assistance, discounted health insurance and wellness days.

You will be based in our Sydney office and benefitting from our WFH policy.

We understand that flexible work means something different to everyone and encourage you to have a conversation about the flexible work options available.

At Evolution, as our name suggests, change and transformation is in our DNA. We want the Evolution experience to be your career highlight. We are an equal opportunity employer committed to creating a more inclusive and diverse workforce that represents the communities in which we operate.

We provide a recruitment process that is fair, equitable and accessible for all and candidates from all backgrounds are encouraged to apply. We are focused on keeping our people safe and healthy and creating sustainable value in an environmentally and socially responsible way. Join our bold team to start your next exciting chapter.

Apply Now

Refine Your Search

it support jobs in bankstown nsw

IT Service Management Specialist

IT Support Engineer

Physical Infrastructure Support Engineer

Technical Support Engineer 1

Information Technology Support Officer

ICT Quality Assurance Engineer

ICT Systems Test Engineer

IT Operations Technician

IT Digital Services Specialist

Client Technical Support

Graduate / Junior Systems Administrator

Network & Systems Administrator

Technical Support Representative (TSR) at Teleperformance

Global Markets IT Application Support Analyst

Technical Support Engineer

Technical Support Engineer - Sydney

Product Support Specialist - Aviation IT (Sydney)

IT Support Officer - English & Mandarin Speaking

Technical Support Engineer - Hybrid

IT Administrator

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