JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
JLL is seeking an experienced Facilities Manager to join our Australia Post account team. This role offers an exciting opportunity to deliver superior facilities management services across a diverse property portfolio, ensuring operational excellence and exceptional client service delivery.
As Facilities Manager, you will be responsible for operating and maintaining the Australia Post portfolio, managing stakeholder relationships, and delivering facilities services that exceed expectations whilst maintaining compliance and minimising risk.
An overview of the role:
- Proactively manage relationships with occupiers and clients to exceed service delivery expectations
- Deliver customer and property services across a portfolio of buildings
- Conduct regular building inspections and complete associated reports within governance timeframes
- Ensure compliance with client contract requirements, facilities procedures, and all statutory regulations
- Coordinate facilities works and liaise with vendors in conjunction with the JLL Projects & Development Services team
- Monitor and manage Help Desk and service outputs to achieve or exceed KPIs and service level targets
- Deliver facilities-related projects in line with agreed budgets and works plans
- Maintain contracts for necessary supplies and services, understanding operational and technical site requirements
- Ensure compliance with fire, health, and safety standards to maintain a safe environment
- Contribute to continuous improvement initiatives and the efficient running of the portfolio
Sound like you? This is what we’re looking for:
- 3-7 years of proven experience in corporate real estate or facilities management
- Tertiary qualifications in Property, Facilities, or Trade-related fields desirable (demonstrable experience will be well regarded)
- Strong aptitude for interpreting and analysing numerical data with excellent attention to detail
- Proficient in MS Office suite (Word, Excel, PowerPoint, Outlook)
- Knowledge of occupational health and safety requirements, critical facilities, and vendor management
- Understanding of technical property aspects (CRAC, chillers, fire protection, mechanical & electrical systems, BMS) advantageous
- Experience in front and back office processes with strong administration skills
- Excellent customer service focus with strong interpersonal skills
- Demonstrated experience with client reporting, continuous improvement initiatives, and managing activities using various systems
- Current and valid Driver's Licence (travel to sites required)
- Availability for 24-hour call out/contact as facilities management involves reactive and routine maintenance
Benefits:
- Great employee discounts off fitness, wellbeing & other renowned bands
- 18 weeks paid maternity leave
- Private Health Insurance Discounts
- Active Social Club
- Employee assistant program
- Novated Lease for EV cars
- Paid time off for volunteer work
- Career Opportunities with Australia's #1 Commercial Real Estate firm
- Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
