In-Demand technical support Jobs in braeside vic

Service Desk Team Leader
Office of Public Prosecutions —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Microsoft Office
- Administrative experience
- AI
7d
IT Technician
Teknik Consulting —Carlton North VIC
- $37 - $45 an hour
- Part-time
- English
- Working with children
- Education
- Relocation assistance
Quick Apply
20h
Senior IT Service Desk Officer
Glen Eira City Council —Caulfield VIC
- Full-time
6d
IT Support Administrator - 0.5 FTE
FrankieOne —Melbourne VIC
- Part-time
- Hybrid work
- Management
- Sales
- Administrative experience
Desktop Support Engineer
BluBiz Solutions —Melbourne VIC
- Full-time
- Management
- Computer Science
- Bachelor's degree
- Paid training
Service Desk Analyst (Fixed term)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Management
- Communication skills
- Employee assistance program
ICT Systems Test Engineer
Synechron —Melbourne VIC
- $80,000 - $120,000 a year
- Full-time
- No degree
- APIs
- Financial services
Quick Apply
6d
Senior IT Administrator
Victoria Police —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
2d
Level 2 Service Desk Engineer
EFEX —Melbourne VIC
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick Apply
Senior Paraplanner – Technical & Advice Support
Focus Financial Partners —Melbourne VIC
- Management
- Financial services
- Communication skills
IT Infrastructure Specialist - Networks
Toll Group —Melbourne VIC
- Full-time
- Analysis skills
7d
IT Support/System Engineer
Johns Lyng Group —Melbourne VIC
- Urgently hiring
- Azure
- Customer service
- Administrative experience
- Free parking
5d
System Administrator - 12 mth FTC
The Argyle Network —Melbourne VIC
- $90,000 a year
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS
Senior ICT Mobility Engineer
Acciona —Melbourne VIC
- Azure
B2B eCommerce System Administrator
Asahi Beverages —Melbourne VIC
- Full-time
- Sales
Senior Systems Administrator
Blue IoT —Mulgrave VIC
- Azure
- Microsoft Office
- Administrative experience
Category Specialist - IT Products and Services
CitiPower and Powercor —Melbourne VIC
- Hybrid work
- Management
- Analysis skills
- Business
- Parental leave
9d
TIM Engineer / Desktop Support Engineer
Pyramid Global Technologies —Melbourne VIC
- Microsoft Office
IT Support Technician
Microcel —Carlton North VIC
- Up to $50 an hour
- Part-time
- Administrative experience
- In-person
- Communication skills
Quick Apply
1d
Infrastructure Support Senior Analyst - AU Citizen
Accenture —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- AWS
- Parental leave

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technical support jobs near braeside vic

Service Desk Team Leader

Office of Public Prosecutions
Melbourne VIC

Apply Now

Job Details

Full-time
$116,413 - $140,849 a year
7 days ago

Qualifications

Incident management
Microsoft Exchange
Microsoft Office
Administrative experience
AI
Leadership
Intune

Full Job Description

Overview

Work Type: Ongoing - Full-time

Salary: $116,413 - $140,849

Grade: VPS 5

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/OPP/CS/1927311

Located within the Corporate Services Division’s IT Services Unit, the Service Desk Team Leader plays a pivotal role in driving excellent customer service and technical support for the Office of Public Prosecutions

Service Desk Team Leader. Full time, ongoing position. Applications close on 11:59pm Tuesday 9 June 2026.

About the role:

Reporting to the Digital Operations & Technology Manager, you will manage a high-performing team of service desk administrators. You will provide the leadership and mentorship needed to grow your team, act as a key technical escalation point, and passionately champion innovation—embracing automation, AI, and self-service capabilities to modernise our support processes.

Key Responsibilities

Team Leadership: Manage daily workloads, staff rostering (on-site and remote), and priorities for the Service Desk team while maintaining a high-volume, high-quality customer service culture.
Incident Management: Triage incidents and service requests using our ITSM tool, ensuring timely and professional handling of all IT enquiries.
Technical Escalation & Support: Act as the escalation point for complex incidents, utilizing your strong technical background to support Windows, Active Directory/Entra/Intune, Office 365, iOS devices, and hardware fleets.
Innovation & Modernisation: Identify opportunities to improve processes, knowledgebase management, and self-service tools leveraging automation and AI.
Capability Building: Coach team members and non-IT "technology champions," develop robust documentation, and analyze incident trends to identify recurring issues and training opportunities.

About You

To be successful in this role, you will bring:

Proven Leadership: Experience leading and managing a small-to-medium IT service desk team within a government or commercial environment.
Mentorship & Communication: Strong capability in coaching junior team members, transferring knowledge, and communicating professionally with senior stakeholders and diverse staff.
Robust Technical Expertise: Strong administration knowledge of Microsoft Entra AD, Intune device management/deployment, Exchange, MS Teams, Autopilot, Windows, Office 365, and iOS environments.
Project Experience: Demonstrated experience owning and executing complex service desk projects, such as device platform migrations and OS upgrades.

About Us:

The Office of Public Prosecutions (OPP) is an independent statutory authority responsible for conducting serious criminal prosecutions across Victoria on behalf of the Director of Public Prosecutions (DPP). Our team, consisting of over 475 skilled professionals, supports the work of the DPP, the Chief Crown Prosecutor, and Crown Prosecutors. We strive to be a criminal justice system leader and a dynamic organisation, continually adapting to deliver effective outcomes for our people and the community.

At the heart of the criminal justice system are people – practitioners and the community we serve. Our vision is to lead in legal excellence, fostering an innovative, supportive environment with a commitment to innovation, collaboration, and professional excellence.

Applications must contain a resume and cover letter.

You will be required to complete the online Key Selection Criteria questions located on the last page of the online application form. A separate document responding to the key selection criteria is not required.

Applications close on 11.59pm Tuesday 9 June 2026.

In accordance with the VPS recruitment process all candidates are required to complete a pre-employment misconduct screening declaration. Further information is available on the VPSC website

The OPP is committed t o building a diverse workforce and an inclusive culture. People from all cultural backgrounds are strongly encouraged to apply, particularly applicants of Aboriginal and Torres Strait Islander heritage, or those who may experience disability related barriers in securing employment.

Applications close Tuesday 9 June 2026 at 11.59pm

Posted

27 May 2026

Apply Now

Refine Your Search

technical support jobs in braeside vic

Service Desk Team Leader

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IT Support Administrator - 0.5 FTE

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Senior Paraplanner – Technical & Advice Support

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Category Specialist - IT Products and Services

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IT Support Technician

Infrastructure Support Senior Analyst - AU Citizen

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