In-Demand call centre Jobs in melbourne, vic

Contact Centre Manager | Consumer Service Centre
Macquarie Group Limited —Melbourne VIC
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Work from home
Internal Sales (Automotive Parts Interpreter)
Zeder Corporation —Melbourne VIC
- Full-time
- Sales
Quick Apply
Senior Executive – Contact Center Solutions – Fusion CX, Melbourne, Australia
Fusion CX —Melbourne VIC
- Full-time
- AI
Outbound Business Development Manager
carsales —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Sales
- Presentation skills
- Parental leave
Quick Apply
Outbound Sales Team Leader – B2B !
Business Telecom Australia Pty Ltd (NexGen) —South Melbourne VIC
- Full-time
- CRM software
- Computer skills
Quick Apply
Chief Engineer - Contact Centre Transformation
Commonwealth Bank —Melbourne VIC
- Full-time
- Management
- APIs
- AI
8d
Customer Service Marketing Manager
BSH Home Appliances Group —Clayton VIC
- Full-time
- Sales
- Customer service
- Analysis skills
Pathology Collector
Healius —Maribyrnong VIC
- Full-time
- Blood sampling
- Customer service
- Clinic
- Paid training
- Health insurance
21h
Principal Software Engineer - AI & Contact Centre Transformation
Commonwealth Bank —Melbourne VIC
- Full-time
- Azure
- Master's degree
- AWS
7d

More jobs to discover

Find similar jobs that you might be interested in.

Internal Sales (Automotive Parts Interpreter)
Zeder Corporation —Melbourne VIC
Has experience in internal sales, parts interpreting, or similar. Collaborate closely with sales, warehouse, and technical teams. $1,500 sign-on bonus.
Quick Apply

I want to receive the latest job alert for call centre in melbourne, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call centre jobs near melbourne, vic

Business Development Manager jobs in Melbourne VIC

Customer Service Manager jobs in Perth Wa

Customer Service Manager jobs in Sydney Nsw

Retail Store Manager jobs in Sydney Nsw

Customer Service Manager jobs in Brooklyn Vic

Customer Service jobs in Melbourne Vic

Customer Service Manager jobs in Shepparton Vic

It Project Manager jobs in Sydney Nsw

Engineering Manager jobs in Melbourne Vic

Brothel Manager, Reception, Adult Industry jobs in Sydney Nsw

Electrical Engineer jobs in Greater Adelaide Sa

Weekend Call Centre jobs in Melbourne Vic

Call Taker jobs in Sydney Nsw

Nurse On Call jobs in Victoria

Call Taker jobs in Sydney Western Suburbs Nsw

Call Centre Government jobs in Melbourne Vic

Customer Service Call Centre jobs in Perth Wa

Pathology Collector jobs in Sydney Nsw

Hospital, Pathology Specimen Collector jobs in Sydney Nsw

Hospital, Pathology Collector jobs in Melbourne Vic

Contact Centre Manager | Consumer Service Centre

Macquarie Group Limited -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time

Benefits

Matched giving program
Annual leave
Work from home
Parental leave
Employee assistance program
Paid volunteer leave
Salary packaging

Qualifications

Leadership

Full Job Description

Join our dynamic consumer banking division as we establish and grow our new Melbourne office. This is a unique opportunity to build and shape the culture of our new site from the ground up. You will lead the teams responsible for onboarding and developing our contact centre professionals, who are the first point of contact for our customers.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

Reporting to the head of consumer service centre in Sydney, you will be responsible for building a high-performance culture and leading a team of 4-5 team leaders on-site in Melbourne. Your team of leaders will be responsible for coaching and developing new team members who support Macquarie's consumer clients with their transaction and savings accounts, home loans, credit cards and cash management accounts.

You will be instrumental in developing the strategic plan for our Melbourne site, working closely with your leadership team to foster a highly engaged and collaborative environment. A key part of your role will be to build strong working relationships with both your local team and stakeholders in our Sydney office. Your teams will handle enquiries over the phone and via online chat, and you will ensure they provide an exceptional experience for our clients.

What you offer

Demonstrated experience in leading leaders within a contact centre environment.
A proven track record of building new teams and fostering a strong culture of engagement and high performance.
Highly skilled in developing and executing a strategic plan to achieve business goals.
The ability to build and maintain strong working relationships with both in-person and remote teams and stakeholders.
A passion for coaching, mentoring and developing others.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year
Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

Apply Now

Refine Your Search

call centre jobs in melbourne, vic

Contact Centre Manager | Consumer Service Centre

Internal Sales (Automotive Parts Interpreter)

Senior Executive – Contact Center Solutions – Fusion CX, Melbourne, Australia

Outbound Business Development Manager

Outbound Sales Team Leader – B2B !

Chief Engineer - Contact Centre Transformation

Customer Service Marketing Manager

Pathology Collector

Principal Software Engineer - AI & Contact Centre Transformation

More jobs to discover

I want to receive the latest job alert for call centre in melbourne, vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected