Digital Service Representative
SNSW Clerk Grade 2/3 - starting annual salary $62,500 plus superannuation and leave loading
Customer Service Representative
SNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loading
Locations: Brookvale and Warriewood
We are currently recruiting for our teams at Brookvale Service Centre and Warriewood Service Centre, with exciting opportunities for Customer Service Representatives and Digital Service Representatives.
Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area. Service NSW uses multi-staged recruitment methods and candidates selected to progress to interview stage, may be required to attend an in-person interview conducted at one of the above Service Centre locations.
About you
Do you thrive in a busy customer focused environment where every day feels different? Do you enjoy helping people face to face, explaining things clearly and finding solutions with patience and empathy? If you’re passionate about great service, love being the person others turn to for support and take pride in creating positive moments for customers, this role could be a great fit. You’ll be the frontline of our customer experience, assisting with a wide range of enquiries while staying calm, professional and focused on helping people feel supported.
Sound like you? We’d love to hear from you!
Your Impact
As the first point of contact in our Service Centres, you will help customers feel supported, informed and confident using our services. Your friendly approach, patience, and ability to explain things simply will shape every customer’s experience. You’ll work closely with your team to keep things running smoothly, create a welcoming environment, and handle complaints or complex enquiries with care and accuracy. Your professionalism and commitment to great service will help build trust in our centres and encourage more customers to use our digital services.
What You’ll Bring
To succeed in this role, you’ll need:
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Strong customer service skills and the ability to communicate clearly and confidently
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Resilience to work in a fast paced environment while staying calm and solutions focused
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A positive approach to teamwork and a willingness to support others
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Good attention to detail, especially when managing complex or sensitive enquiries
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Confidence using computers and navigating multiple systems
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An understanding of how to handle personal and confidential information responsibly
Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
Operating hours:
In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.
Part-time – minimum 40 hours per fortnight- (Monday to Friday)
Full-time – 70 hours per fortnight
Hours are also subject to change based on the needs of the business.
How to apply
Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Closing Date: 12 June 2026 at 9:59am
Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Further Information:
For enquiries relating to recruitment please contact Joy Lethieullier via
[email protected]
This role has been advertised externally and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months.
For enquiries relating to recruitment please contact Joy Lethieullier via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
