In-Demand airline customer service Jobs in sydney nsw

Data Scientist, AI
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Databases
- AWS
- APIs
- Work from home
22h
Aircraft Maintenance Engineer
Heston MRO —Mascot NSW
- $91,414.68 - $97,382.93 a year
- Full-time
- Maintenance
- In-person
- Communication skills
Quick Apply
Technical Product Owner - Collaboration
Qantas —Sydney NSW
- Full-time
- Management
- Analysis skills
- SharePoint
- On-the-job training
- Parental leave
Quick Apply
9d
Senior Manager Commercial and Strategy - Freight
Qantas —Sydney NSW
- Full-time
- Hybrid work
- On-the-job training
- Parental leave
Quick Apply
5d
Aviation Security Duty Shift Manager
Australian Concert and Entertainment Security (ACES) —Redfern NSW
- 12 hour shift
- CPR Certification
- Management
- Customer service
- Paid training
5d
Product Support Specialist - Aviation IT (Sydney)
Trax USA Corp. —Sydney NSW
- Full-time
- Customer service
- Bachelor's degree
- Business
Quick Apply
Engineer, AI
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- AWS
- APIs
- Agile
- Work from home
15h
Senior Associate Strategy
Qantas —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- On-the-job training
- Parental leave
Quick Apply
12d
HC Truck Driver
Wymap Group —Banksmeadow NSW
5d
Electrical Maintenance Technician
CAF Australia —Sydney NSW
- Schematics
- Education
- Computer skills
iOS Engineer
Luxury Escapes —Sydney NSW
- Full-time
- APIs
- Free food
Quick Apply
9d
Senior Solution Architect (Sydney)
Expedia —Sydney NSW
- Full-time
- Computer Science
- Engineering
- Presentation skills
- Parental leave
8d
Engineering Manager - Generative AI
Cover Genius —Sydney NSW
- Full-time
- Hybrid work
- Master's degree
- AI
- Leadership
- Work from home
Engineering Manager, Developer Experience
Cover Genius —Sydney NSW
- Full-time
- Hybrid work
- DevOps
- Scripting
- Organisational skills
- Work from home
Senior Engineer, AI
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Master's degree
- AWS
- APIs
- Work from home
15h
Senior Software Engineer - Generative AI
Cover Genius —Sydney NSW
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Master's degree
- Work from home
Senior Software Engineer (Backend focussed)
Cover Genius —Sydney NSW
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Master's degree
- Work from home
Senior QA Engineer - Python
Cover Genius —Sydney NSW
- Full-time
- Hybrid work
- APIs
- AI
- Leadership
- Work from home

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Based on your search for airline customer service

Customer Service/Administration Assistant
Greendale Timbers —Brookvale NSW
Assisting customers with phone and in-store enquiries. The role involves assisting customers with enquiries and sales, processing orders and payments, and…
$30 - $38 an hour
Quick Apply
8d
Corporate Receptionist
Genesis Offices —Sydney NSW
*Minimum 2 years’ experience* in reception, customer service, or office administration. Administration, reception or customer service: 2 years (Required).
$60,000 - $65,000 a year
Quick Apply
9d

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airline customer service jobs near sydney nsw

Data Scientist, AI

Virgin Australia -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time
22 hours ago

Benefits

Onsite gym
Work from home
Insurance services

Qualifications

Databases
AWS
SDKs
Data pipeline
APIs
Security
AI
Communication skills

Full Job Description

Data Scientist, AI

509947

Sydney, NSW, Australia

Brisbane, QLD, Australia

Full-Time (Permanent)

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing

As a Data Scientist (AI), you’ll join a growing AI team that is helping shape the future of Virgin Australia.

This is an exciting opportunity to work on greenfield AI initiatives that are strategically aligned to the business and focused on taking AI solutions from concept through to production. You'll sit at the intersection of data science, software engineering and AI, applying cutting-edge techniques to solve real business problems across customer experience, operational efficiency and employee productivity.

We're looking for an engineer-scientist hybrid who is passionate about generative AI and enjoys turning emerging technologies into practical, scalable solutions. You'll work closely with engineers, product teams and business stakeholders to design, evaluate and improve AI systems that deliver measurable outcomes.

In this role, you will:

Design, build and optimise production AI solutions leveraging LLMs, retrieval-augmented generation (RAG), agentic workflows and tool integration patterns
Develop and maintain AI data pipelines, embeddings, knowledge stores and retrieval systems
Create evaluation frameworks and testing approaches for non-deterministic AI systems
Improve model quality through prompt engineering, evaluation-driven optimisation, retrieval tuning and other model improvement techniques
Design and implement structured context strategies, tool selection approaches and agent workflows
Establish feedback loops that continuously improve AI system performance based on real-world outcomes
Contribute to LLMOps and AgentOps practices, including prompt management, evaluation suites, safety testing and human-in-the-loop controls
Support production monitoring, observability and continuous improvement of deployed AI solutions
Stay across emerging AI research and identify opportunities to apply new techniques within Virgin Australia

This is a hands-on role where you'll have the opportunity to experiment with frontier AI technologies while delivering solutions that create real business value.

You’ll be great in this role if you have…

Hands-on experience with LLMs, RAG architectures, agentic systems, tool/function calling and retrieval workflows.
Strong Python development skills and a solid foundation in software engineering practices.
Experience designing evaluation frameworks for AI systems and measuring solution quality.
Knowledge of embeddings, vector search, agent planning and retrieval optimisation techniques.
Experience working with AI orchestration frameworks such as Strands, OpenAI Agents SDK or similar.
Excellent communication skills and the ability to work across technical and business stakeholders

Desirable

Experience with Databricks, MLflow, AWS and modern data ecosystems.
Experience with vector databases and search technologies such as pgvector, OpenSearch or equivalent.
Exposure to observability, monitoring and evaluation tooling for AI systems.
Knowledge of LLMOps, AgentOps and MLOps practices.
Experience with API integrations, scheduled pipelines and production deployments.
Understanding of security, privacy and responsible AI principles.
Open-source contributions or formal study in generative AI, NLP or machine learning.

Why join us?

You'll be joining Virgin Australia at a pivotal point in our AI journey, working on some of the organisation's most strategically important initiatives.

This is an opportunity to be part of a growing AI team that is building production-ready AI solutions at scale. You'll have the freedom to explore emerging technologies, contribute to technical direction and help shape how AI is adopted across one of Australia's most recognised brands.

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
Cheaper hospitality, retail, technology, beauty and wellness services
Free counselling and access to a well-being app to support your physical, mental, social and financial health
‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you

When everyone is included, everyone wins

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.

Ready to apply?

We’re ready to hear from you. .

Apply Now

Refine Your Search

airline customer service jobs in sydney nsw

Data Scientist, AI

Aircraft Maintenance Engineer

Technical Product Owner - Collaboration

Senior Manager Commercial and Strategy - Freight

Aviation Security Duty Shift Manager

Product Support Specialist - Aviation IT (Sydney)

Engineer, AI

Senior Associate Strategy

HC Truck Driver

Electrical Maintenance Technician

iOS Engineer

Senior Solution Architect (Sydney)

Engineering Manager - Generative AI

Engineering Manager, Developer Experience

Senior Engineer, AI

Senior Software Engineer - Generative AI

Senior Software Engineer (Backend focussed)

Senior QA Engineer - Python

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