In-Demand airline customer service Jobs in sydney, nsw

Technical Product Owner - Collaboration
Qantas —Sydney NSW
- Full-time
- Management
- Analysis skills
- SharePoint
- On-the-job training
- Parental leave
Quick Apply
9d
Product Support Specialist - Aviation IT (Sydney)
Trax USA Corp. —Sydney NSW
- Full-time
- Customer service
- Bachelor's degree
- Business
Quick Apply
Data Scientist, AI
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Databases
- AWS
- APIs
- Work from home
22h
Senior Associate Strategy
Qantas —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- On-the-job training
- Parental leave
Quick Apply
12d
Senior Manager Commercial and Strategy - Freight
Qantas —Sydney NSW
- Full-time
- Hybrid work
- On-the-job training
- Parental leave
Quick Apply
5d
Aircraft Maintenance Engineer
Heston MRO —Mascot NSW
- $91,414.68 - $97,382.93 a year
- Full-time
- Maintenance
- In-person
- Communication skills
Quick Apply
Engineer, AI
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- AWS
- APIs
- Agile
- Work from home
16h
Aviation Security Duty Shift Manager
Australian Concert and Entertainment Security (ACES) —Redfern NSW
- 12 hour shift
- CPR Certification
- Management
- Customer service
- Paid training
5d
Senior Solution Architect (Sydney)
Expedia —Sydney NSW
- Full-time
- Computer Science
- Engineering
- Presentation skills
- Parental leave
8d
Engineering Manager - Generative AI
Cover Genius —Sydney NSW
- Full-time
- Hybrid work
- Master's degree
- AI
- Leadership
- Work from home
Electrical Maintenance Technician
CAF Australia —Sydney NSW
- Schematics
- Education
- Computer skills
HC Truck Driver
Wymap Group —Banksmeadow NSW
5d
Engineering Manager, Developer Experience
Cover Genius —Sydney NSW
- Full-time
- Hybrid work
- DevOps
- Scripting
- Organisational skills
- Work from home
iOS Engineer
Luxury Escapes —Sydney NSW
- Full-time
- APIs
- Free food
Quick Apply
9d
Senior Engineer, AI
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Master's degree
- AWS
- APIs
- Work from home
16h
Senior QA Engineer - Python
Cover Genius —Sydney NSW
- Full-time
- Hybrid work
- APIs
- AI
- Leadership
- Work from home
Senior Software Engineer - Generative AI
Cover Genius —Sydney NSW
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Master's degree
- Work from home
Senior Software Engineer (Backend focussed)
Cover Genius —Sydney NSW
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Master's degree
- Work from home

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airline customer service jobs near sydney, nsw

Technical Product Owner - Collaboration

Qantas -
Sydney NSW

Quick Apply

Job Details

Full-time
9 days ago

Benefits

On-the-job training
Parental leave
Salary packaging

Qualifications

Jira
Management
Slack
Analysis skills
Confluence
SharePoint
Agile
Leadership
Communication skills
Negotiation

Full Job Description

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

Drive Qantas enterprise strategy and adoption of collaboration tools, ensuring continuous product improvement
Acts as a lead to bring the Qantas technology roadmap to life, aligning business actions with long‑term tech strategy.
Permanent, Full-time opportunity located Qantas Head Campus in Mascot

At Qantas, we’re committed to creating an environment where our people can thrive. We take pride in solving complex challenges together, supporting each other, and delivering safe and reliable operations for our customers. You’ll be part of a team that values initiative, collaboration and continuous improvement.

The Technology Manager - Collaboration is customer centric leader responsible for partnering with senior stakeholders and technology teams to define strategy and implement solutions across IT and the Engineering & Maintenance businesses within the Qantas Group.

In this role, you will lead squads to deliver product strategies, new features, enhancements and continuous improvement initiatives, while fostering a culture of innovation and uplift across both direct and indirect team members. You will own the enterprise strategy, delivery, and adoption of key collaboration tools including Microsoft SharePoint and Teams, Atlassian Confluence and Jira, Miro, and Slack as well as GenAI platforms such as Anthropic Claude, Google Gemini and Microsoft Copilot

You will have:

Experience in developing and delivering product strategy and roadmaps through effective stakeholder collaboration and a strong understanding of business, economic, and revenue drivers.
Strong capability in analysing product performance, market trends, competitive pressures, regulatory and compliance changes, and broader industry conditions.
Experience managing vendors, including financial oversight, contractual governance, and service‑level performance management.
Proven skill in product planning, prioritising roadmaps, and sequencing delivery to meet strategic product outcomes.
The capability to facilitate feature and capability estimation to support informed commercial and economic decision‑making.
A strong track record in managing operational service quality, IT risk, compliance, and continuous service improvement.
Experience contributing to enterprise‑level service management strategies and uplifting operational performance.
5+ years’ experience in large enterprise environments and at least 3 years working in Agile frameworks.
Solid operational service management experience, ideally within airline technology, with preference for Qantas exposure.
Demonstrated people‑leadership experience across varied team structures and delivery models.
Strong analytical and critical‑thinking skills to solve complex, large‑scale strategic challenges.
Exceptional stakeholder‑management skills across both technical and business domains.
Experience coaching Agile mindsets and ways of working across teams.
Ability to design and facilitate workshops that deliver clear, actionable outcomes.
Excellent verbal and written communication skills.
Ability to work cross‑functionally and align business‑unit processes with enterprise‑wide processes.
Strong negotiation and conflict‑resolution skills, complemented by robust commercial and business acumen.

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

Be a part of something special and play your part in the Qantas story – get in touch today.

Advertising closes on 8th June 2026

Quick Apply

Refine Your Search

airline customer service jobs in sydney, nsw

Technical Product Owner - Collaboration

Product Support Specialist - Aviation IT (Sydney)

Data Scientist, AI

Senior Associate Strategy

Senior Manager Commercial and Strategy - Freight

Aircraft Maintenance Engineer

Engineer, AI

Aviation Security Duty Shift Manager

Senior Solution Architect (Sydney)

Engineering Manager - Generative AI

Electrical Maintenance Technician

HC Truck Driver

Engineering Manager, Developer Experience

iOS Engineer

Senior Engineer, AI

Senior QA Engineer - Python

Senior Software Engineer - Generative AI

Senior Software Engineer (Backend focussed)

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