In-Demand call centre leader Jobs in melbourne, vic

Heath Records Clerk - Casual
Monash Health —Heatherton VIC
- Call employer
- Team management
- EMR systems
- Communication skills
Health Records Clerk - Full Time
Monash Health —Heatherton VIC
- Full-time
- EMR systems
- Communication skills
5d
Duplicate UR Administration Officer
Monash Health —Heatherton VIC
- Part-time
- Microsoft Excel
- Writing skills
- Databases
5d
Personal Assistant to the OM Medicine MMC / OM Surgery MMC / OM Specialty MMC
Monash Health —Clayton VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
2d
Financial Crime Risk Manager
Health Employees Superannuation Trust Australia —Melbourne VIC
- Analysis skills
- Financial services
- Communication skills
- Parental leave
- Employee assistance program
16h
Head of Product and Design
Kmart —Chadstone VIC
- AI
- Leadership
- Parental leave
5d
Tender Engineer - Melbourne
Schneider Electric —Melbourne VIC
- Urgently hiring
- Annual leave
- Opportunities for advancement
Radiographer
Healius —Wantirna VIC
- Full-time
- Customer service
- Patient care
- Health insurance
- Employee assistance program
Senior Project Manager - Cloud & Service Provider
Schneider Electric —Melbourne VIC
- Full-time
- PMP
- Construction site
- Bachelor's degree
- Opportunities for advancement
8d
Data Center, Shift Technician - Derrimut, Melbourne
CBRE —Melbourne VIC
- 12 hour shift
- HVAC
9d
2027 Rehabilitation Registrar
The Royal Melbourne Hospital —Parkville VIC
- Part-time
- Medicine
- Discharge planning
- Acute care
- Employee assistance program
Sonographer
Healius —Highett VIC
- Part-time
- Clinic
- Communication skills
- Health insurance
- Employee assistance program
7d
DC Facilities Engineering Manager
Fujitsu —Noble Park VIC
- On call
- Maintenance
- Electrical experience
- First Aid Certification
1d
Apprentice Electrical Technician
BGIS —Melbourne VIC
- Overtime
- Maintenance
- Electrical experience
- Communication skills
- Paid training
- Parental leave
Field Service Technician
Carrier —Melbourne VIC
- Overtime
- Maintenance
- HVAC
Cardiologist - Electrophysiologist
Advara HeartCare —Melbourne VIC
- On call
- Communication skills
- Annual leave
Senior Architect/Designer
Woolpert —Melbourne VIC
- Construction
Senior Cloud Engineer
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Azure
- DevOps
- Microsoft Office
Cardiac Sonographer
The Royal Melbourne Hospital —Parkville VIC
- Part-time
- Bachelor's degree
- Communication skills
- Hospital experience
- Gym membership
2d
Lead Veterinarian - Swan Street Vet - Richmond
VetPartners —Richmond VIC
- Full-time
- Clinic
Quick Apply

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Heath Records Clerk - Casual

Monash Health -
Heatherton VIC

Apply Now

Job Details

Casual

Benefits

Salary packaging
On-site parking

Qualifications

Team management
EMR systems
Communication skills
Hospital experience

Full Job Description

Job Requisition ID: 6905

Legal Entity: Monash Health

Location: Heatherton, VIC, AU, 3202

Employment Type: Casual

Posting Date: 27 May 2026

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

About Us

Scanning Centre is based at Kingston. We had amalgamated Dandenong, Clayton and Casey medical records department in 2019.

Our Team processes documents from Sandringham, Victorian Heart Hospital, Clayton, Dandenong, Casey, all Mental Health/Community sites and SECASA.

Our Team operates with over 60 EFT, we have 5 Team Leaders overseeing their own direct reports under different portfolios and 2 Trainer and Auditors. We work alongside Clinical Support Services that manages digital uploads.

We collect, prep and scan medical records 7 days a week, 365 days in a year. We prep and scan over 400,000 pages a month whilst ensuring quality standards against the PROV guidelines are below 1.2% error rate. Our department oversees various operations such as Double UR's, Research, Screening OP referrals, Release of Information (after hours) and electronic uploads.

This department has highly skilled staff who are able to process, audit, uphold data integrity with high standards.

About the Role

Casuals at the Scanning Centre cover annual leave, long service leave, planned and unplanned leave.

This role is based in Kingston Centre, Melbourne, Victoria however you may be required to work at different sites such as Clayton, Dandenong or Sandringham.

Responsibilities

As a part of large team, your responsibilities will include but not limited to:

Prepping/Sorting and assembling of sensitive, medical records documents for scanning within departmental KPI's
Follow business rules and policies and procedures
Understanding of the Health Records Act and Privacy Act
Scanning the paper medical record into an electronic format using the Kodak and Infomedix software systems in a timely and efficient manner.
Ability to use PAS Systems and EMR
Accurate entry of information into a variety of systems including iPM and SMR
Handling of incoming telephone calls and written requests from internal and external parties - After Hours for Release of Information
Management of inboxes
Tracking the location of all medical records that pass through the department, and those known to be located in other departments of the hospital.
Facilitate the timely, efficient and confidential transfer of medical records or health information to other departments and sites within Monash Health
Ad Hoc request from Team Leaders and Management
Prepping and Scanning against KPI’s
Printing leader sheets
Filtering documents
Collection of documents from different sites and wards
Ensuring confidentiality protocols are met with transport of medical records
Reporting statistics and data to management
Ability to work and travel across sites
Have an understanding of Record Management
Be involved in training
Answering calls from internal and external stakeholders
Handling calls such as ROI, Research and patients

About You

To ensure your success in this role you will bring the following demonstrated skills, experience and knowledge:

Outline skills / experience / attitude:

Being a team player
Honest and Transparent
Enjoys challenges
Works well under pressure
Can adapt to constant changes
Respectable communication skills
Well mannered and well presented as you will be walking around wards and collecting notes
Experience in managing a team including performance reviews and conflict resolution
Learning on the spot
Attitude of learning new things, taking on a challenges and a can do attitude
Background in Health Information Services or hospital setting

Mandatory requirements of the role - qualifications, licences, memberships:

Preferable - experience in working in a health information services department

Employee benefits include:

Salary packaging to optimise your take home pay

On site subsidised staff parking

For a confidential discussion and to explore the opportunity further, please call Julie Nguyen on 9554 8042.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

Applications close: 10 June 2026

Apply Now

Refine Your Search

call centre leader jobs in melbourne, vic

Heath Records Clerk - Casual

Health Records Clerk - Full Time

Duplicate UR Administration Officer

Personal Assistant to the OM Medicine MMC / OM Surgery MMC / OM Specialty MMC

Financial Crime Risk Manager

Head of Product and Design

Tender Engineer - Melbourne

Radiographer

Senior Project Manager - Cloud & Service Provider

Data Center, Shift Technician - Derrimut, Melbourne

2027 Rehabilitation Registrar

Sonographer

DC Facilities Engineering Manager

Apprentice Electrical Technician

Field Service Technician

Cardiologist - Electrophysiologist

Senior Architect/Designer

Senior Cloud Engineer

Cardiac Sonographer

Lead Veterinarian - Swan Street Vet - Richmond

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