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Managed Services Electrical Supervisor

Vertiv -
Sydney NSW

Apply Now

Job Details

Qualifications

Data centre experience
Customer service
Maintenance
Forecasting
Telecommunication
Financial management
Leadership
Financial acumen
Communication skills
Negotiation
Business process improvement

Full Job Description

The purpose of this position is to manage, plan and direct all service activity within our customer base in the Managed Services Environment – with a particular focus on the Electrical (UPS/DC/Electrical Infrastructure) aspects. This includes the activities of Sub-Contractors and Vertiv Teams.

Achieve sales targets and manage expenditure within budget and ensure the company image is maintained and upheld at all times. Ensuring commonality of process and field deployment where this is required.

Key Responsibilities

Operational Execution:

Manage the day-to-day electrical operations of our key accounts. (UPS, DC and Electrical) electrical systems from incoming switchboards, transfer switches and generators, through to the rack outlets.
Oversee maintenances and conduct power/capacity audits (DC/UPS and electrical for capacity planning) Nationally.
Manage Generator building load tests.
On Call Roster every second week or as required as per staffing requirements and availability.
Co-ordinate activities to ensure SLAs are met.
Raise CRQs in ITSM.
Manage the activity of third-party contractors.
Preparation of monthly reports and financial forecasts.
Attendance at monthly meetings with key customers to review SLA performance.
Weekly operations meeting to address grass roots operational discussions/ actions and compliance.
Provision of electrical quotations to ensure consistency.
Building and maintaining close relationships with customer.

Continuous Improvement:

Identify opportunities to expand the Global Services offering and make direct representation to prospects and customers to expand the service business. Working actively with the Managed Services Manager.

Planning, Process and Reporting:

Work collaboratively with the Managed Services Manager to develop short- and long-range business plans.
Initiate, lead and manage an extensive and diverse range of projects which increase operational sales performance.

WHS, Environment & Quality:

Comply with all Work, Health & Safety, Environment and Quality obligations
Actively promote safety in the workplace

Employees reporting to Incumbent

Currently no Direct employees report into this position

Main contacts within Company

Market Unit Leadership Team
ANZ Services Team
Project Management Team
National Service Sales Manager
Business Development Managers
Technical Support Group

Main contacts outside the Company

Customers
Contractors

Education/Qualification:

Trade or Engineering qualifications desirable

Specialist Knowledge:

Servicing Critical Infrastructure in a 24/7 environment
Previous experience with Data Centre or Telecommunications sectors would be an advantage
Previous exposure to a service project management environment
Exposure in the Electrical Contracting Service Industry

Practical Experience:

High level interpersonal and negotiation skills
Sub-Contractor Management
Business Process Improvement
Service management
Forecasting & financial acumen

Personal Characteristics:

Communication skills
Collaboration
Leadership skills
Business acumen
Problem solving skills
Customer Service
Agility

Apply Now

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account payable manager jobs in sydney nsw

Managed Services Electrical Supervisor

Part-time Bookkeeper

Showroom Specialist Sydney

English Teacher

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