In-Demand communications manager Jobs in remote

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communications manager jobs near remote

Mid-Market Customer Success Manager (Remote)

Teramind
Remote

Quick Apply

Job Details

Full-time
8 days ago

Benefits

Annual leave
Work from home

Qualifications

Management
B2B
HubSpot
Cybersecurity
AI
Communication skills

Full Job Description

About the Role

As an Mid-Market Customer Success Manager, you will be the strategic partner and trusted advisor to our largest and most strategic customers. Your primary goal will be to ensure that customers derive maximum value from our solutions, leading to increased adoption, retention, and advocacy. You will collaborate with internal teams such as Sales, Account Managers, Support, and Product to ensure a seamless customer experience. This role requires a strong understanding of enterprise customer profiles, excellent communication skills, and a passion for driving customer outcomes.

Responsibilities

Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization

Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI

Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates

Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps

Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts

Requirements

3+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion

Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes

Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics

Excellent relationship-building skills with ability to navigate high-stakes conversations across all stakeholder levels

Detail-oriented, highly organized, and willing to dive deep into technical product details (cybersecurity experience a plus)

Korean speaking is a plus!!

About Us

At Teramind, we're pioneering a predictive, AI-driven approach to safeguarding organizations' people, data, and operations. As a global leader in user behavior analytics, insider risk management, and workforce intelligence, we empower businesses to transform data into a strategic asset - delivering clear visibility, control, and proactive protection across digital environments.

We're open to hiring in just about every country in the world! Feel free to apply even if you don't live in the country listed in the job description.

Benefits

This is a remote job. Work from anywhere! We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams.

Additionally:

Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated.
Competitive compensation
Career growth opportunities
Flexible paid time off
Laptop reimbursement
Ongoing training and development opportunities

About our recruitment process

We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story. You can expect up to 3 interviews. In some scenarios, we’re able to streamline the process to have minimal rounds. Director-level roles and above should expect a more thorough process, with multiple rounds of interviews.

All roles require reference and background checks

Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.

Teramind may utilize automated tools, including artificial intelligence–enabled systems, to assist in the preliminary review, screening, and organization of employment applications. Such tools are used solely to support the hiring processes and do not independently make hiring or employment decisions. Teramind personnel retain ultimate authority and discretion over all hiring decisions. By submitting an application, you expressly acknowledge and consent to Teramind’s use of such tools in connection with your application. You may request review of their application by a human reviewer or opt out of automated screening at any time by contacting Teramind at [email protected].

Quick Apply

Refine Your Search

communications manager jobs in remote

Mid-Market Customer Success Manager (Remote)

People Partner (HR Advisory)

Customer Site Reliability Engineer - OpenShift Managed Cloud Services (Spoken Japanese, Kubernetes/AWS/Azure, Linux)

Mid-Market Account Manager

Channel Account Manager - ANZ (Sydney)

Project Manager - Ecommerce | Australia

Design Manager – Sports & Entertainment - Senior

Medical Monitor

Business Advisor

Enterprise Sales Manager

Customer Support Specialist (AU)

FinCrime Risk Manager (Investigations)

Channel Account Manager

Business Development Manager - Cucurbits

SMB Senior Account Executive

Channel Account Manager - ANZ (Melbourne)

Product Manager (Data)

Creative Director (Graphics)

Business Development Manager

Senior Delivery Manager (Insurance experience)

I want to receive the latest job alert for communications manager in remote

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