In-Demand service desk manager Jobs in sydney nsw

Service Desk Analyst
Lander & Rogers —Sydney NSW
- 8 hour shift
- Private practice
- Computer Science
- Customer service
- Annual leave
13d
Delivery Manager – Applications Managed Services
Wild Tech —Sydney NSW
- Hybrid work
- Management
- PMP
- No degree
6d
Operational Risk Manager – Fixed Income & Currencies
Macquarie Group Limited —Sydney NSW
- Full-time
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Overnight Front Desk All Rounder
SOFITEL —Sydney NSW
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Quick Apply
14d
Assistant Practice Manager- EVOCA| Bondi | Full Time
For Health Group —Bondi Junction NSW
- Full-time
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- Computer skills
- Leadership
- Health insurance
- Dental insurance
Assistant Manager - Front Office
NOVOTEL —Sydney NSW
- Weekend availability
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Senior Helpdesk Associate
MSD —Macquarie Park NSW
- Full-time
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Regional Catering Operations Manager - RS (Sydney SE & West)
Southern Cross Care (NSW & ACT) —Merrylands West NSW
- $85,000 - $90,000 a year
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Front Desk Associate, Sydney
WeWork —Sydney NSW
- Full-time
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Manager on Duty
Marriott International, Inc —Mascot NSW
- Full-time
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Lodge Manager | Outback Spirit Tours
Journey Beyond —Sydney NSW
- Seasonal
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Client Technical Support
IRI Worldwide (Australia) —Blenheim Road NSW
- Hybrid work
- Bilingual
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- Annual leave
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Overnight Concierge
Excel Building Management —Sydney NSW
- Full-time
- Microsoft Word
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- Customer service
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EV Service Operations Engineer
EVSE —Silverwater NSW
- Full-time
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Assistant Manager Mercure Sydney Manly Warringah
MERCURE —Brookvale NSW
- Weekend availability
- Hospitality
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- Microsoft Office
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Overnight Concierge - Full Time
Excel Building Management —Sydney NSW
- $69,000 - $72,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
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Information Technology Support Officer
Law Partners —Sydney NSW
- Full-time
- Software troubleshooting
- SharePoint
- Communication skills
9d
Night Manager
Travel + Leisure Co. —Manly NSW
- Weekend availability
- Customer service
- Hotel experience
- Resort
- Professional development assistance
Quick Apply
Asset Manager
CBRE —Sydney NSW
- Full-time
- Maintenance
- English
- SharePoint
Assistant Technical Services Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Presentation skills
- AI
- Communication skills
Quick Apply

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service desk manager jobs near sydney nsw

Service Desk Analyst

Lander & Rogers
Sydney NSW

Apply Now

Job Details

Full-time
13 days ago

Benefits

Wellness allowance
Annual leave

Qualifications

Computer Science
Customer service
Microsoft Exchange
Microsoft Office
Analysis skills
Bachelor's degree
iManage
Document management systems
Time management
Information Technology

Full Job Description

About this role

Award winning Australian private practice
A firm with a strong reputation for having an authentic and inclusive culture
Supportive and collaborative team environment

About the Company

Lander & Rogers is a leading independent law firm, with offices in Melbourne, Sydney, Brisbane, Canberra and global reach. Our focus is on innovating the client experience and leading change in legal service delivery. We are also committed to supporting our communities through our pro bono work.

About the Role

Reporting to the Service Delivery Manager, you will serve as the primary on-site contact point in Sydney for end-users, ensuring service excellence through on-site AV and technical support, troubleshooting, and active contribution to the operation and enhancement of IT services, all while maintaining compliance with IT policies and procedures.

Our Service Desk operates 8am - 6pm Monday - Friday and its team members work on a rotating 8-hour day shift.

The Service Desk also provides afterhours support, weekday evenings (6pm - 9pm) and weekends (9am - 5pm) which team members also work on an on-call basis via rotating shifts.

Responsibilities

Deliver high-quality on-site customer service, including meeting room setups and hands-on technical assistance.
Provide 1st and 2nd level national technical support via phone, email, and in-person channels.
Troubleshoot hardware, software, and network issues; escalate complex problems to the relevant IT teams when necessary.
Support enterprise and legal-specific applications (e.g., O365, Email Gateway, Practice Management System, Document Management System).
Maintain accurate service desk records, including incident logs, asset tracking, and knowledge base entries.
Manage on-site IT asset inventory, including regular stocktakes and reporting.
Provision and deprovision user access for onboarding, offboarding, and staff role changes.
Manage ad hoc maintenance, hardware, or software activities requiring on-site presence.
Communicate effectively with users, team members, and stakeholders to provide timely updates and resolutions within the SLA period.
Contribute to process improvement by identifying recurring issues and suggesting enhancements.
Ensure adherence to IT policies, procedures, and best practices.
Collaborate effectively with the team and assist with IT project tasks and implementation.
Any other general duties advised by the Service Delivery Manager.

About You

Bachelor's degree in Information Technology, Computer Science or related field
Proficient in supporting enterprise applications such as Active Directory, O365, Exchange, Teams, and other standard Microsoft Office suite applications
Sound knowledge and understanding of Practice Management and Document Management systems
ITIL certified (Desirable)
A minimum of 2 years' experience in a similar role in a legal environment
Aderant, iManage Work and O365 experience is highly desirable
Exceptional customer service skills with a focus on delivering a positive user experience
Demonstrate adaptability to navigate and succeed in a dynamic work environment
Strong analytical mindset to systematically and efficiently resolve technical issues
Communicate and collaborate effectively with stakeholders to ensure that requests are actioned with timely updates
Prioritise a client-centric mindset, ensuring that all interactions are conducted with empathy and a commitment to user satisfaction
Showcase expertise in supporting a diverse range of enterprise and legal applications
Exhibit effective task and time management skills, prioritising responsibilities based on urgency and impact to ensure excellent service delivery A sharp eye for detail
Displays initiative and decision-making skills where appropriate
An ability to quickly learn different types of technologies
An ability to work independently without constant supervision

Culture

People choose Landers for our down-to-earth, collaborative and supportive culture. We invest in our people and empower them to bring their best selves to work, both personally and professionally. We promote a diverse and inclusive environment with a strong focus on wellbeing, leadership and development.

Benefits

Lander & Rogers offers a range of benefits to encourage professional development and ongoing learning, connection with colleagues, staying healthy and community involvement.

We value our people and understand the importance of maintaining a healthy, balanced and fulfilled lifestyle, some of our benefits include:

Additional leave: to encourage you to take a moment to stop, reflect and reenergise, we offer an annual wellness day and if you meet the qualifying criteria, you may be eligible to receive up to five additional days of annual leave
Home office, fitness & wellness allowance: enjoy the flexibility to fit out your home office or support your health and wellbeing with an annual $250 allowance
Tech discounts: access corporate discounts on DELL computer products to have the latest personal gadgets at your disposal

How to apply

Click APPLY and visit www.landers.com.au for more information.

Lander & Rogers is an equal opportunity employer that embraces diversity and inclusion.

We conduct background checks including criminal record checks on all successful candidates as a condition of employment.

Job details

Job reference:

LR/1925377

Location:

Sydney

Job type:

Full Time

Job category:

Business Services

Date posted:

21-May-2026

Apply Now

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service desk manager jobs in sydney nsw

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