In-Demand call centre Jobs in sutherland shire nsw

Customer Experience & Process Optimisation Manager (Contact Centre)
Cuscal —Sydney NSW
- Full-time
- Hybrid work
- Data analysis skills
- Microsoft Office
- Analysis skills
Quick Apply
Customer Service Advisor
Circular Economy Systems —Sydney NSW
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Leadership
Technical Support Representative
Nayax —Woolloomooloo NSW
- Weekend availability
- Remote
- Management
- Salesforce
- English
Quick Apply
Customer Service Coordinator - HospEquip
Device Technologies Australia —Sydney NSW
- Full-time
- CRM software
- Management
- Customer service
Technical Support Representative
IDEXX —Rydalmere NSW
- Full-time
- Hybrid work
- Communication skills
- Parental leave
Senior Technical Support Representative
LearnUpon —Sydney NSW
- Contract
- CRM software
- Salesforce
- Databases
- Annual leave
Quick Apply
7d
Business Development Manager - New Business Sales | Warm appointments!
Business Telecom Australia Pty Ltd (NexGen) —Sydney NSW
- Full-time
- Sales
- Customer service
- AI
Quick Apply
Outbound Business Development Manager
carsales —Sydney NSW
- Full-time
- Hybrid work
- Management
- Sales
- Presentation skills
- Parental leave
Quick Apply
Contact Centre Solutions Architect - Contract
NCS Australia —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- AWS
- AI
- Parental leave
Quick Apply
Risk Services Executive (Outbound Sales Insurance)
Capricorn Society Limited —Sydney NSW
- Full-time
- Sales
- Financial services
- Wellness program
- Parental leave
1d
First Nations Team Manager – Service Contact Centre
My NRMA —Sydney Olympic Park NSW
- Weekend availability
- Hybrid work
- Customer service
- Recruiting
- Leadership
- Employee discount
- Gym membership
Quick Apply
Customer Care Centre Co-ordinator
Invocare —Rhodes NSW
- Full-time
- Bilingual
- Customer service
- Microsoft Office
Senior Product Manager / Product Owner — Contact Centre Platforms & Customer Experience
Commonwealth Bank —Sydney NSW
- Full-time
- Azure
- Management
- Customer service
2d
Mid-Market Sales Development Representative Outbound AU - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Sales
- Presentation skills
- AI
- Parental leave
Quick Apply
Team Lead, IT Application Production Support
BNP Paribas —Sydney NSW
- Full-time
- Administrative experience
- Bachelor's degree
- No degree

Discover related jobs

Based on your search for call centre jobs.

GELATO MESSINA MIRANDA - ICE CREAM MAKER
Gelato Messina —Miranda NSW
Maintain and implement correct Food Safety Practices. We don’t need any previous experience in gelato. Have previous experience in busy environments, worked in…
$33.90 - $39.43 an hour
Quick Apply
3d
Stock Controller - Homebush
Industrie —Homebush NSW
Be aware and knowledgeable of current promotions and communicate to customers on entry. We're searching for a motivated and experienced Stock Controller to take…
$60,000 - $63,000 a year
Quick Apply
1h

I want to receive the latest job alert for call centre in sutherland shire nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call centre jobs near sutherland shire nsw

Business Development Manager jobs in Sydney NSW

Solution Architect jobs in Sydney NSW

Customer Experience Manager jobs in Sydney NSW

Customer Service Representative jobs in Sydney NSW

Business Development Manager jobs in Remote

It Project Manager jobs in Sydney Nsw

Business Development Manager jobs in Perth Wa

Nurse Unit Manager jobs in Melbourne Vic

Business Development Manager jobs in Baulkham Hills Nsw

Business Development Manager jobs in Berwick Vic

Sales Manager jobs in Sydney Nsw

Mental Health Support Worker jobs in Brisbane Qld

Support Worker No Qualification jobs in Perth Wa

School Learning Support jobs in Penrith Nsw

Architect jobs in Canberra Act

Solution Architect jobs in Perth Wa

Landscape Architect jobs in Brisbane Qld

Architect jobs in Revesby Nsw

Junior Architect $160,000 jobs in Perth Wa

Solution Architect jobs in South Australia

Customer Experience & Process Optimisation Manager (Contact Centre)

Cuscal -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

Jira
Business analysis
Data analysis skills
Microsoft Office
Analysis skills
Confluence
Leadership
Business process improvement

Full Job Description

Job Description

Empower Australia’s Payments Future with Cuscal

Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we’ve made it happen.

At Cuscal, we’ve been at the forefront of payments innovation for almost 60 years, enabling seamless, secure solutions that millions of Australians rely on every day. From launching Australia’s first ATM to being the first certified Australian fast payments Payer and Initiator in 2022, we’ve always pushed boundaries — and we’re not stopping now.

We are a listed public company (ASX:CCL) with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.

In December 2025, Cuscal expanded its scale and capability through the acquisition of Indue, bringing together two established Australian payments providers with deep roots in the mutual and broader financial services sector. The combination strengthens our B2B focus, broadens our payments and regulated data services offering, and increases our ability to support banks, fintechs and corporates with resilient, secure and future‑ready solutions

We are looking for a Customer Experience & Process Optimisation Manager to join our Client, Growth & Strategy Team, supporting our Contact Centre in enterprise initiatives, audits, and transformation programs.

The Customer Experience & Process Optimisation Manager is accountable for improving customer experience, operational efficiency, and fraud outcomes across Call Direct and Fraud Operation. The role owns customer experience design by leading business analysis and process improvement capability, owning workforce planning, reporting, telephony optimisation, and driving consistent operational standards across the contact centre. Responsibilities for the role sitting across 4 key areas

1) Customer Experience & Process Optimisation

Analyse, map, and redesign client and customer-facing processes to reduce friction and improve service delivery outcomes
Develop and maintain end‑to‑end customer journey maps to identify and address pain points across all contact centre touchpoints
Translate customer, client, and team feedback, complaints, sentiment analysis, and client effort scores into actionable insights

2) Workforce Planning & Performance Management

Own workforce planning across forecasting, scheduling, and resourcing to support service demand and efficiency targets
Provide specialist advice to Fraud Operations leadership on workforce planning and capacity management

3) Operational Improvement & Change Delivery

Maintain and support the Contact Centre Improvement Program, including prioritisation and progress tracking
Identify operational inefficiencies across workflows and workforce models and design targeted improvement initiatives
Define and implement structured process optimisation approaches across manual and automated processes
Document, execute, and track process improvement plans through to measurable benefit realisation
Deliver regular operational performance reporting against SLAs with clear insights, trends, and recommendations tailored to audience needs

4) Technology, Telephony & Automation

Lead operational ownership of contact centre telephony tools, ensuring configuration and performance
Develop and maintain telephony design, flow, and call routing documentation
Identify and support automation and technology initiatives that improve efficiency and fraud outcomes.
Contribute to future technology investment planning and business continuity planning for contact centre platforms

About You
You bring hands-on experience improving contact centre customer experience and operational performance, with strong capability across process design, workforce planning, and performance reporting. You are comfortable owning complex contact centre initiatives end to end, working with Fraud Operations, technology teams, and senior leaders to deliver measurable service, efficiency, and fraud outcomes.

Extensive experience working within contact centres, multichannel operations, Financial services or similar fast paced and ever evolving environment.
Sound knowledge of business process modelling and workflow documentation
Proven experience in project and change management analysis, data performance and or business analysis, process improvement, or data analysis.
Strong analytical skills, quickly understanding complex concepts and translating them into actionable insights
Proficiency in Microsoft Office Suite, JIRA, Confluence, and data visualisation tools

Why Cuscal?

We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.

Next Step

If you’re excited to join a company that’s shaping the future of how Australia moves money, we’d love to hear from you. Apply now and let’s explore who you are, what drives you and how you can contribute to our vision for the future.

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.

Quick Apply

Refine Your Search

call centre jobs in sutherland shire nsw

Customer Experience & Process Optimisation Manager (Contact Centre)

Customer Service Advisor

Technical Support Representative

Customer Service Coordinator - HospEquip

Technical Support Representative

Senior Technical Support Representative

Business Development Manager - New Business Sales | Warm appointments!

Outbound Business Development Manager

Contact Centre Solutions Architect - Contract

Risk Services Executive (Outbound Sales Insurance)

First Nations Team Manager – Service Contact Centre

Customer Care Centre Co-ordinator

Senior Product Manager / Product Owner — Contact Centre Platforms & Customer Experience

Mid-Market Sales Development Representative Outbound AU - Remote

Team Lead, IT Application Production Support

Discover related jobs

I want to receive the latest job alert for call centre in sutherland shire nsw

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected