In-Demand senior operations analyst Jobs in melbourne, vic

Client Relationship Manager
Equifax —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Negotiation
- Employee assistance program
Senior Service Now Consultant
Leidos —Melbourne VIC
- Full-time
- Administrative experience
- Annual leave
Senior Trust Assurance Specialist
DigiCert —Melbourne VIC
- Analysis skills
- Bachelor's degree
- AI
- Annual leave
Quick Apply
IT Analyst
Southern Metropolitan Cemeteries Trust —Springvale VIC
- Part-time
- Café
- Communication skills
- Parental leave
6d
Service Desk Analyst
Cabrini Health —Malvern VIC
- $76,515 - $80,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
2d
IAM Practitioner
Computershare —Melbourne VIC
- Full-time
- Analysis skills
- Employee stock purchase plan
- Work from home
Product Owner, Threat Intelligence, Hunting and Detection
ANZ Banking Group —Melbourne VIC
- Full-time
- Management
- Research
- Analysis skills
SOC Analyst L2
AC3 —Melbourne VIC
- $600 - $650 a day
- Overtime
- Analysis skills
- Communication skills
Quick Apply
7d
Endpoint Security Lead
Accenture —Melbourne VIC
- Full-time
- Management
- On-the-job training
- Parental leave
Product Oversight Analyst (Superannuation)
Health Employees Superannuation Trust Australia —Melbourne VIC
- Research
- Financial services
- Leadership
- Parental leave
- Employee assistance program
7d
AI Enablement Analyst
VicRoads —Melbourne VIC
- Up to $110,000 a year
- Full-time
- Remote
- DevOps
- No degree
- Agile
- Work from home
- Parental leave
14h
Senior Finance Systems Analyst
Villa Maria Catholic Homes —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Finance
- Employee assistance program
9d
Security Operations and Assurance Lead
Parks Victoria —Melbourne VIC
- $117,916 - $128,823 a year
- Full-time
- Hybrid work
- Azure
- Employee assistance program
12d
Senior Business Analyst- Investment (Calypso)
AustralianSuper —Melbourne VIC
- Full-time
- Analysis skills
- AI
- Communication skills
14d
Senior Information Security Analyst
Verra Mobility —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Recruiting
System Analyst Lead - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- SQL
- No degree
- Leadership
- Employee assistance program
HSM Senior Developer (Thales Luna / YubiHSM)
Accenture —Melbourne VIC
- Full-time
- APIs
- On-the-job training
- Parental leave
Risk Operations AI Specialist
Binance —Melbourne VIC
- Full-time
- Remote
- Bilingual
- Management
- Master's degree
Quick Apply
PKI Senior Developer (Jellyfish)
Accenture —Melbourne VIC
- Full-time
- On-the-job training
- Parental leave
Tech Architecture Sr Manager / Manager / Associate Manager / Specialist/ Sr. Analyst
Accenture —Melbourne VIC
- Full-time
- CRM software
- DevOps
- AWS

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Client Relationship Manager

Equifax -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Employee assistance program

Qualifications

B2B
Financial services
Communication skills
Negotiation

Full Job Description

Melbourne
Australia
Sales & Support
Full time
4/30/2026
J00176327

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Manage Preferences

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Join our team in Melbourne and play an integral part in the delivery of Debt Management Services within Equifax's Collections and Recoveries Teams. As a Client Relationship Manager, you will work within a diverse and multi-skilled team, with the key objective of delivering excellent service to our clients. Each team member brings unique skills to the Collections and Recoveries team, allowing us to best support client collections and recovery goals through the use of robust data, SLA-driven service, and a collaborative approach. Your role will ensure Equifax carries out services effectively through our successful platforms and tools to achieve these goals.

What you’ll do

Manage key client relationships and support the Head of Relationship Management in strategic client management.
Collaborate with cross-functional teams (analysts, supplier managers, operations, IT) to deliver client products and services.
Identify process and strategy gaps, and drive improvement initiatives, especially as it relates to customer oriented service improvements
Support the development of standardised service levels across the client base.
Manage day-to-day client interactions and ensure performance expectations are met
Develop and deliver monthly client performance reports, including operational SLAs and incident/change request progress.
Contribute to the development of strategic Quarterly Business Reviews.
Work with operations to analyse client incidents and identify platform improvement opportunities.
Bring recoveries best practices and consulting experience to enhance operational processes and platform solutions.
Drive operational excellence through clarity, consistency, and improvement in service delivery.
Identify and address client knowledge and support gaps, and facilitate training to maximize platform utilization.

What experience you need

Minimum of 5 years of experience gained in collections and or recoveries environment is ideal but not required
Experience in a B2B client services and client performance management roles
Strong experience in Client User experience roles with an understanding of operational processes
Strong internal stakeholder and external client management skills
Proven ability to operate independently and take initiative
Effective influencing, negotiation and persuasion skills
Strong written and oral communication skills,
Analytical mindset and ability to project manage
Ability to manage internal supporting teams effectively and maintain positive working relationships with a diverse group of internal and external personnel

What could set you apart

Client facing experience in senior advisory, consulting, operations or sales role
Financial services experience
Working experience across multiple industry sectors
Experience in applying project management methodologies to changes and client platform onboarding

We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Apply Now

Refine Your Search

senior operations analyst jobs in melbourne, vic

Client Relationship Manager

Senior Service Now Consultant

Senior Trust Assurance Specialist

IT Analyst

Service Desk Analyst

IAM Practitioner

Product Owner, Threat Intelligence, Hunting and Detection

SOC Analyst L2

Endpoint Security Lead

Product Oversight Analyst (Superannuation)

AI Enablement Analyst

Senior Finance Systems Analyst

Security Operations and Assurance Lead

Senior Business Analyst- Investment (Calypso)

Senior Information Security Analyst

System Analyst Lead - Employment Information Kit

HSM Senior Developer (Thales Luna / YubiHSM)

Risk Operations AI Specialist

PKI Senior Developer (Jellyfish)

Tech Architecture Sr Manager / Manager / Associate Manager / Specialist/ Sr. Analyst

I want to receive the latest job alert for senior operations analyst in melbourne, vic

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