In-Demand human resource advisor Jobs in sydney nsw

Technical Support Engineer
WalkMe —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- English
- POS
- Health insurance
- Annual leave
Account Executive, Revenue Cloud
Salesforce —Sydney NSW
- Full-time
- CRM software
- Sales
- Salesforce
3d
Marketing Cloud Account Executive - SMB
Salesforce —Sydney NSW
- Full-time
- Salesforce
- AI
- Leadership
6d
Technical Architect Director
Salesforce —Sydney NSW
- Full-time
- Salesforce
- DevOps
- Master's degree
Account Manager | SMB | FinTech
ezyCollect by Sidetrade —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Leadership
- Parental leave
- Referral program
Quick Apply
Commercial Account Executive
Salesforce —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Parental leave
Senior Product/UX Designer, Senior Consultant
Avanade —Sydney NSW
- Bachelor's degree
- No degree
- AI
16h
Senior Program Architect - Health Sector/Public Sector
Salesforce —Sydney NSW
- Full-time
- Salesforce
- DevOps
- Discharge planning
AVP Data AI Sales
Genpact Australia Pty Ltd —Blenheim Road NSW
- Full-time
- Computer Science
- Sales
- ERP systems
Quick Apply
Cloud Account Executive
Salesforce —Sydney NSW
- Full-time
- Salesforce
- AI
- Communication skills
- Employee stock purchase plan
- Health insurance
Senior Technical Architect - Financial Services/Banking
Salesforce —Sydney NSW
- Full-time
- Salesforce
- Agile
- Financial services
Technical Director/ WA Ports Lead - Perth
Moffatt & Nichol —Sydney NSW
- Full-time
- English
- Business development
- Bachelor's degree
Quick Apply
5d
Partner AI Deployment Engineer - AWS
OpenAI —Sydney NSW
- Full-time
- Hybrid work
- AWS
- No degree
- AI
- Relocation assistance
7d
Senior Account Partner (Services Sales)
Salesforce —Sydney NSW
- Full-time
- Sales
- Salesforce
- No degree
- Parental leave
AWS Cloud Engineer
Accenture —Sydney NSW
- Full-time
- Computer Science
- AWS
- Education
Forward Deployed Engineer
Salesforce —Sydney NSW
- Full-time
- Computer science
- Sales
- Salesforce
8d
Developer Evangelist - Integrations (APAC)
Xsolla —Sydney NSW
- Full-time
- Remote
- Public speaking
- Presentation skills
- APIs
Quick Apply
Senior Tax Manager APAC
Cubic Corporation —Sydney NSW
- Full-time
- Microsoft Excel
- Management
- Analysis skills
Senior Technical Architect
Salesforce —Sydney NSW
- Full-time
- Salesforce
- Agile
- AI

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Technical Support Engineer

WalkMe -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Health insurance
Annual leave

Qualifications

Customer service
SAP
English
POS
AI

Full Job Description

Industry leader? Well, how about an industry creator?!

At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology.

So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for WalkMe's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.

What You'll Own

Communicate with customers via email, live chat, and screen shares.
Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
Develop in-depth knowledge of our products and their features.
Engage with customers to understand and fulfil their goals with our solutions.
Apply and share best practices for optimal use of our products.
Innovate and propose ideas for enhancing the overall customer experience.

What You'll Need to Succeed

1.5+ year experience in software support or customer service.
Fluent in English (verbal and written).
Problem-solving skills with a customer-first approach.
Knowledge of HTML, jQuery, CSS (please specify your level).
Experience in various communication formats (written, live chat, conference calls, in-person).
Ability to grasp and articulate new technologies quickly.
Proficient in using application logs, browser dev tools, and other diagnostic tools.
Independent and teamwork capabilities.
Poise and articulation in challenging customer interactions.
Availability to work onsite at the Sydney WalkMe office 3 times a week

What Sets Us Apart

At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
Robust Retirement Contributions: Ask HR about the specific offerings for your region!
SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.

$0 - $0 a year

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.

TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

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