In-Demand Manager servicenow Jobs in Parramatta, Nsw

Manager - Service Management - Cloud
Interactive Pty Ltd —St Leonards NSW
- Management
- AI
- Leadership
Senior Account-Based Marketing Manager
ServiceNow —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
Quick Apply
Partner Sales Manager (Re-seller) - ANZ
ServiceNow —Sydney NSW
- Full-time
- Hybrid work
- Management
- Sales
- Salesforce
Quick Apply
Technology and Operations Centre Referrals
Accenture —Sydney NSW
- Full-time
- On-the-job training
- Parental leave
Sales Specialist Business Applications
NTT DATA —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
Privileged Access Engineer
Rest —Sydney NSW
- Full-time
- Hybrid work
- Azure
- AWS
- Analysis skills
- Parental leave
Quick Apply
Technical Business Analyst
Versent —Sydney NSW
- Full-time
- Communication skills
1d
Senior Solution Architect
AMP Limited —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Salesforce
- AWS
- Employee assistance program
- Employee discount
10d
Configuration Data Analyst
AMP Limited —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS
- Work from home
- Employee assistance program
5d
Senior Forward Deployed Engineer
Workato —Sydney NSW
- Salesforce
- Databases
- Analysis skills
Quick Apply
Service Experience & Optimisation Manager
Insignia Financial Ltd —Sydney NSW
- Full-time
- Management
- Leadership
- Communication skills
6h
Service Manager Voice & Data
Optus —Macquarie Park NSW
- Management
- PMP
- Engineering
- Parental leave
3h

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manager servicenow jobs near parramatta, nsw

Manager - Service Management - Cloud

Interactive Pty Ltd -
St Leonards NSW

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Job Details

Qualifications

Management
IT service management
ITIL
ServiceNow
Problem management
AI
Leadership
Communication skills

Full Job Description

Job description

Posted Wednesday 5 August 2026 at 9:00 am | Expires Monday 7 September 2026 at 8:59 am

Experienced people leader with a track record of service excellence in a managed services environment.

Exposure to cutting-edge technologies and enterprise environments.

Provide leadership, guidance, and mentoring.
Melbourne or Sydney location.

Interactive is an Australian end-to-end award-winning IT services provider. We're a trusted technology partner, that include some of Australia's biggest and most well-known brands, and we deliver an integrated suite of managed and professional services.

We’re looking for an experienced Manager, Service Management to lead the governance, delivery and continuous improvement of our Incident, Request, Problem, Configuration and Change Management functions. This role will also include the accountability for our managed Service Desk capability.

This is a senior operational leadership role where you’ll build capable teams, strengthen customer outcomes and help create simpler, smarter and more consistent ways of working. You’ll champion continuous improvement, responsible AI adoption, automation and collaboration across Interactive to deliver a seamless customer experience.

Some of the key things you’ll do:

Lead core Service Management functions across a managed services environment.

Ensure customer, contractual and operational service levels are consistently achieved.

Drive major incident response, communications and post-incident improvements.

Own and deliver a continuous service improvement roadmap.

Champion automation, AI adoption and process optimisation initiatives.

Collaborate across business units to enhance customer outcomes and service delivery.

Build trusted stakeholder relationships and provide meaningful service performance insights.

What we’re looking for:

Extensive Service Management leadership experience within a managed services environment.

Proven success leading high-performing teams in an operational setting.

Strong expertise across Incident, Request, Problem, Configuration and Change Management.

ITIL certified with practical experience applying ITIL best practices.

Hands-on experience with ServiceNow or a similar enterprise ITSM platform.

Track record of driving automation, process improvement and digital transformation.
Exceptional stakeholder management and executive communication skills.

Why choose us?

Highly skilled, collaborative team that values expertise and knowledge‑sharing.

Strong learning culture with personalised development plans.

Commitment to sustainability and community investment.

Free onsite barista at our Sydney and Melbourne offices.
Access to a wide range of staff benefits and partner discounts.

Ready to lead service excellence and help shape the future of Service Management at Interactive? Apply now!

Job details

Pay type

Salary

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manager servicenow jobs in parramatta, nsw

Manager - Service Management - Cloud

Senior Account-Based Marketing Manager

Partner Sales Manager (Re-seller) - ANZ

Technology and Operations Centre Referrals

Sales Specialist Business Applications

Privileged Access Engineer

Technical Business Analyst

Senior Solution Architect

Configuration Data Analyst

Senior Forward Deployed Engineer

Service Experience & Optimisation Manager

Service Manager Voice & Data

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