In-Demand Software testing Jobs in Canberra, Act

Junior Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Management
- Customer service
- Communication skills
2d
Fullstack Engineer
Karbon —Canberra ACT
- Azure
- Computer Science
- No degree
- Annual leave
- Parental leave
Quick Apply
Engineering Manager
Smart Communications —Canberra ACT
- Azure
- AWS
- Analysis skills
- Gym membership
Senior Research Software Engineer (Indigenous Identified Position)
Australian National University —Canberra ACT
- $124,392 - $133,017 a year
- Full-time
- Research
- Organisational skills
- Communication skills
10d
TSPV Software Engineer
BAE Systems —Canberra ACT
Network Development Engineer, Network Core (Relocation support available)
Amazon Support Services Pty Ltd —Canberra ACT
- Full-time
- AWS
- Scripting
- Health insurance
- Employee assistance program
Google Data Engineer - GCP
NCS Australia —Canberra ACT
- Full-time
- Hybrid work
- Parental leave
Quick Apply
Senior IP Core Network Project Manager
Showtime Consulting —Canberra ACT
- Management
- Computer Science
- Engineering
4d
Delivery Consultant: Full Stack Engineer, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
- Management
- Systems design
- AWS
Senior Product Manager - Property and Rating
ReadyTech Group —Canberra ACT
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Product management
- Parental leave
Databricks Application Engineer
Showtime Consulting —Canberra ACT
- DevOps
- SQL
- Analysis skills
SDTE DevOps System Integrator
Amentum —Canberra ACT
- Full-time
4h
DevOps Engineer
Acira Consultancy Pty Ltd —Canberra ACT
- $90,000 - $120,000 a year
- Full-time
- In-person
Quick Apply
13d
Controls Engineer
Canadian Solar SSES (Australia) Pty Ltd —Canberra ACT
- Full-time
- Azure
- Engineering
- AWS
- Health insurance
- Dental insurance
Quick Apply
Senior/Staff Data Scientist (Optimisation)
Gridsight —Canberra ACT
- $2,500 a month
- Full-time
- Hybrid work
- Data analysis skills
- Cleaning
Quick Apply
Senior/Staff Data Scientist (Power Flows)
Gridsight —Canberra ACT
- $2,500 a month
- Full-time
- Hybrid work
- Data analysis skills
- Cleaning
Quick Apply
Integration Engineer
Nova Group —Canberra ACT
- Full-time
- Engineering
- Bachelor's degree
- Health insurance
- Parental leave
Workday Integration Consultant (AU Citizen for Security Clearance)
Accenture —Canberra ACT
- Full-time
- Communication skills
- On-the-job training
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Canberra ACT
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
Release Engineer/Release Management
Showtime Consulting —Canberra ACT
- Salesforce
- Organisational skills
- Agile
3d

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software testing jobs near canberra, act

Junior Genesys Cloud CX Architect

Unisys -
Canberra ACT

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Management
Incident management
Customer service
Communication skills

Full Job Description

What success looks like in this role:

We're looking for a Junior Genesys Cloud CX Architect to support mission-critical contact centre services, providing Level 1 and 2 support across Genesys Cloud CX, telephony, call routing, IVRs, user administration, and platform enhancements. Working alongside senior engineers, you'll resolve incidents, support upgrades and changes, maintain service performance, and contribute to the ongoing improvement of critical customer environments

Providing Level 1 and 2 support for Genesys Cloud CX users and services.
Troubleshooting issues across agents, queues, call routing, telephony, user access, and reporting.
Monitoring incidents, alerts, and service requests to ensure timely resolution.
Managing user administration, licensing, permissions, and contact centre configuration.
Supporting platform upgrades, enhancements, testing, and software deployments.
Assisting with IVR and Architect flow maintenance under senior guidance.
Contributing to incident investigations, root cause analysis, and service improvements.
Maintaining technical documentation, procedures, and knowledge articles.
Collaborating with internal teams, stakeholders, vendors, and support partners.
Participating in on-call and after-hours support when required.

You will be successful in this role if you have:

Basic knowledge of Genesys Cloud CX or contact centre technologies.
Understanding of contact centre operations and customer service environments.
Familiarity with telephony, call routing, and queue management concepts.
Experience with incident and service request management.
Strong troubleshooting and problem-solving skills.
Ability to follow documented procedures and technical guidance.
Strong communication and stakeholder engagement skills.
A genuine desire to learn cloud, telephony, and contact centre technologies.

If you're looking to take the next step in your technology career and grow your expertise in Genesys Cloud and contact centre solutions, we'd love to hear from you.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

software testing jobs in canberra, act

Junior Genesys Cloud CX Architect

Fullstack Engineer

Engineering Manager

Senior Research Software Engineer (Indigenous Identified Position)

TSPV Software Engineer

Network Development Engineer, Network Core (Relocation support available)

Google Data Engineer - GCP

Senior IP Core Network Project Manager

Delivery Consultant: Full Stack Engineer, AWS Professional Services

Senior Product Manager - Property and Rating

Databricks Application Engineer

SDTE DevOps System Integrator

DevOps Engineer

Controls Engineer

Senior/Staff Data Scientist (Optimisation)

Senior/Staff Data Scientist (Power Flows)

Integration Engineer

Workday Integration Consultant (AU Citizen for Security Clearance)

Senior System Development Engineer, Core Networking (Relocation support available)

Release Engineer/Release Management

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