In-Demand Level 1 it support engineer Jobs in Parramatta, Nsw

Level 3 Service Desk Engineer
EFEX —Sydney NSW
- $90,000 - $120,000 a year
- Full-time
- Azure
- AWS
- Communication skills
Quick Apply
Network Engineer
Universal Music Group —Sydney NSW
- Full-time
- English
Senior Engineer - Full Stack (React/.Net) - AI Workflows
Reapit ANZ —Sydney NSW
- Contract
- Azure
- DevOps
- Master's degree
Quick Apply
Senior Full Stack Engineer - Hybrid
Sitemate —Sydney NSW
- $160,000 - $200,000 a year
- Full-time
- Hybrid work
- AWS
- Product management
- AI
- Annual leave
- Work from home
5d
Senior Network Engineer
KG Talent —Sydney NSW
- Full-time
- Computer Science
- Engineering
- Administrative experience
Quick Apply
6d
Senior Java Engineer
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Systems design
- Agile
- Communication skills
- Annual leave
- Work from home
DevOps Engineer
Morse Micro —Sydney NSW
- Full-time
- Administrative experience
- AWS
- In-person
Quick Apply
Staff Engineer
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Computer science
- Management
- Systems design
- Annual leave
- Work from home
Oceania AI Labs Product Manager
EY —Sydney NSW
- Azure
- AWS
- Product management
- Parental leave
Tech Lead - Hybrid
Sitemate —Sydney NSW
- $160,000 - $200,000 a year
- Full-time
- Hybrid work
- Writing skills
- AWS
- AI
- Annual leave
- Work from home
5d
Lead Product Owner - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Analysis skills
- Agile
- AI
- Parental leave
Quick Apply
Staff AI Product Engineer
Relevance AI —Sydney NSW
- Full-time
- Hybrid work
- AWS
- APIs
- AI
- Parental leave
- Employee assistance program
Account Executive - Nonprofit
Salesforce —Sydney NSW
- Full-time
- Management
- Salesforce
- AI
4d
Senior Software Engineer
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Computer science
- No degree
- APIs
- Annual leave
- Work from home
10d
Customer Engineer, APAC Market
Aircall —Sydney NSW
- APIs
- AI
- Communication skills
11d
Senior/Principal Forward Deployed Engineer
Salesforce —Sydney NSW
- Full-time
- Computer Science
- Salesforce
- DevOps
Account Executive - Public Sector
Salesforce —Sydney NSW
- Full-time
- CRM software
- Sales
- Salesforce
Network Development Engineer, BERE Operations
Amazon Support Services Pty Ltd —Sydney NSW
- Full-time
- AWS
- Scripting
Field Engineer Sydney
ITSM Corporation —Sydney NSW
- Management
Manager, Technical Services
MongoDB —Sydney NSW
- Azure
- Management
- Sales
- Parental leave
3d

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Level 3 Service Desk Engineer

EFEX -
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time
$90,000 - $120,000 a year

Benefits

Birthday leave

Qualifications

TCP
Azure
AWS Certification
DHCP
AWS
IT support
WAN
DNS
VMWare
Communication skills
Intune
VPN

Full Job Description

Level 3 Service Desk Engineer | Sydney

Lead technical outcomes. Solve complex challenges. Help clients get more from their technology.

As a Level 3 Service Desk Engineer, you'll be a trusted technical expert, working across diverse client environments and helping resolve complex infrastructure, cloud, networking, and security challenges.

This is an opportunity to join a growing national MSP where you'll take ownership of high-level technical escalations, mentor engineers, and play a key role in delivering exceptional outcomes for clients.

Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.

Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, our clients and our team.

The Role

We're looking for a Level 3 Service Desk Engineer to join our Sydney team.

As a senior member of our technical team, you'll act as the primary escalation point for complex incidents and service requests while helping maintain the stability, security, and performance of our clients' environments.

You'll work across a broad range of technologies and play an important role in supporting, mentoring, and developing junior engineers.

In this role, you'll:

Act as the primary technical escalation point for complex client issues
Troubleshoot and resolve advanced desktop, server, cloud, and networking incidents
Support and maintain Microsoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Server environments
Work hands-on with firewalls, routers, switches, VPNs, and network infrastructure
Assist with cloud networking, infrastructure, and security solutions
Deliver both remote and onsite support across a diverse client portfolio
Maintain high-quality documentation, ticket management, and client communication
Collaborate with vendors and internal teams to drive timely resolution of critical issues
Identify opportunities for remediation, optimisation, and continual improvement within client environments
Mentor and support Level 1 and Level 2 engineers, sharing knowledge and technical expertise

About You

You'll thrive in this role if you:

Have 5+ years' experience in an IT support, infrastructure, or engineering role within an MSP environment
Enjoy solving complex technical problems and taking ownership through to resolution
Are confident working directly with clients and managing technical escalations
Have excellent communication skills and can explain technical concepts clearly
Enjoy mentoring others and contributing to a collaborative team culture

You'll bring strong experience across:

Microsoft 365, Entra ID and Intune
Windows Server environments
Active Directory and Group Policy
TCP/IP, DNS, DHCP and VPN technologies
Network troubleshooting and administration
Backup and disaster recovery solutions
Virtualisation technologies such as VMware and Hyper-V

Experience with any of the following will be highly regarded:

WatchGuard, Meraki, Ubiquiti, Palo Alto or similar firewall platforms
Microsoft Azure
Cloud networking and SD-WAN technologies
Cybersecurity solutions and best-practice security frameworks
PowerShell scripting and automation
Microsoft, AWS, CompTIA or other industry certifications
Microsoft Power Platform

What We Offer

Competitive salary: we recognise your expertise
Supportive, down-to-earth culture: collaboration and respect are at the core of our team
Birthday leave: celebrate your day, on us
Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
Career pathways into technical leadership, projects, architecture, and specialist engineering roles

Why Join efex?

This is more than a support role. It's an opportunity to become a trusted technical leader within a growing national MSP.

You'll work on challenging technical problems, help shape client outcomes, mentor emerging engineers, and continue developing your expertise across modern infrastructure, cloud, networking, and security technologies.

If you're looking for a role where your technical skills and experience will make a genuine impact, we'd love to hear from you.

Please note: All shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.

Company Overview

Please visit https://www.efex.com.au for more information

Quick Apply

Refine Your Search

level 1 it support engineer jobs in parramatta, nsw

Level 3 Service Desk Engineer

Network Engineer

Senior Engineer - Full Stack (React/.Net) - AI Workflows

Senior Full Stack Engineer - Hybrid

Senior Network Engineer

Senior Java Engineer

DevOps Engineer

Staff Engineer

Oceania AI Labs Product Manager

Tech Lead - Hybrid

Lead Product Owner - Remote

Staff AI Product Engineer

Account Executive - Nonprofit

Senior Software Engineer

Customer Engineer, APAC Market

Senior/Principal Forward Deployed Engineer

Account Executive - Public Sector

Network Development Engineer, BERE Operations

Field Engineer Sydney

Manager, Technical Services

I want to receive the latest job alert for level 1 it support engineer in parramatta, nsw

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