In-Demand Audio visual Jobs in Parramatta, Nsw

NSW Service Desk Coordinator
Pro AV Solutions —Frenchs Forest NSW
- Full-time
- Management
- Administrative experience
- Communication skills
- Employee assistance program
Quick Apply
Content Videographer & Editor
4WD SUPACENTRE —Sydney Olympic Park NSW
- Full-time
- Employee discount
Quick Apply
10d
Desktop Support Analyst
MinterEllison —Sydney NSW
- Rotating roster
- AI
- Communication skills
Project Manager
Pro AV Solutions —Sydney NSW
- Full-time
- Hybrid work
- Management
- Schematics
- Electrical experience
- Employee assistance program
Quick Apply
2d
AV Installation Technician IV
AVI-SPL —Sydney NSW
- Full-time
- Schematics
- Construction site
- Senior Secondary Certificate of Education
Desktop Support Specialist
Excolo Partners —Sydney NSW
- Full-time
- AI
3d
Junior Technician
JFK Automation —Sydney NSW
- Construction experience
- Communication skills
Senior Lighting Techniciann
Century —Chatswood NSW
- $80,000 - $85,000 a year
- Overtime
- AutoCAD
- First Aid Certification
- Communication skills
Quick Apply
apprentices
Thorntek Electrical —Sydney NSW
- Overtime
- Leadership
- Communication skills
- On-the-job training
IT Support Specialist
THE ICONIC —Sydney NSW
- Office
- Administrative experience
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
9d
Estimator/Project Coordinator
JFK Automation —Sydney NSW
- Management
- Sales
- Organisational skills
Digital Technology / LED Screen – Sales Executive
ULA Group —Condell Park NSW
- Full-time
- Sales
- Outdoor work
Receptionist
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Health insurance
- Parental leave
Quick Apply
4d
NSW Embedded Onsite AV Technician
Pro AV Solutions —Sydney NSW
- Full-time
- Organisational skills
- In-person
- Communication skills
- Employee assistance program
Quick Apply
Staff Software Engineer (one level above Senior) - Video - Content and Discovery
Canva —Sydney NSW
- Full-time
- Hybrid work
- University
- Communication skills
- Parental leave
Quick Apply
Lead - Technology Asset Management
Origin Energy —Barangaroo NSW
3d
Helpdesk Services Engineer II
Commerce —Sydney NSW
- Full-time
- Hybrid work
- Google Suite
- Management
- Customer service
5d
System Administrator 2 - Sydney, Australia
M.C. Dean, Inc —Sydney NSW
- Weekend availability
- Senior Secondary Certificate of Education
- Bachelor's degree
- Associate degree
- Tuition reimbursement
Sales and Business Development Representative
JFK Automation —Sydney NSW
- Sales
- Marketing
- Microsoft Office
Helpdesk Services Engineer II
BigCommerce —Sydney NSW
- Full-time
- Hybrid work
- Google Suite
- Management
- Customer service
5d

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NSW Service Desk Coordinator

Pro AV Solutions -
Frenchs Forest NSW

Quick Apply

Job Details

Permanent | Full-time

Benefits

Employee assistance program

Qualifications

Management
Administrative experience
Communication skills

Full Job Description

About Pro AV Solutions

Pro AV Solutions is a proudly 100% Australian-owned organisation and one of Australia’s leading workplace technology integration and managed services providers, with operations across NSW, ACT, QLD, VIC, SA and WA. We design, deliver, support and maintain Audio Visual and Unified Communications solutions for corporate, government, education and enterprise clients nationwide. In 2025, Pro AV Solutions was recognised nationally as one of The Australian’s Best Places to Work, reflecting our strong culture, people-first approach, and commitment to helping our customers and our people Experience Excellence.

About the Role

As our Managed Services team continues to grow, we’re looking for a Service Desk Coordinator to join our NSW team and support the ongoing delivery of high-quality service to our clients. This role can be based out of our Surry Hills office or our Frenchs Forest Office, offering flexibility across our NSW locations.

This role sits at the centre of our service operations, coordinating ongoing managed services and support activities, managing service requests in line with customer SLAs, and ensuring clear communication between clients, technicians, and internal teams. You’ll be trusted to prioritise work, identify next steps, and coordinate activities to ensure service commitments are met. This role suits someone who is organised, calm under pressure, and takes pride in delivering a consistently positive service experience.

Key Responsibilities

Manage incoming service requests in line with customer SLAs
Create, update, and monitor AVCare tickets within the service platform
Allocate service resources and coordinate service activities
Conduct daily ticket reviews to identify priorities, follow-ups, and escalations
Prepare client documentation, reports, and service communications
Support invoicing processes for completed service tickets
Build and maintain strong, professional relationships with clients
Act as a reliable point of coordination between clients, technicians, and internal teams
Follow established IT Service Management (ITSM) practices to support consistent handling of service requests, incidents, escalations, and SLA commitments

Skills & Experience

Previous experience in administration, service coordination, or a service-based role
Strong organisational and time-management skills with the ability to manage competing priorities
Clear and confident written and verbal communication skills
High attention to detail and a strong sense of accountability
Customer-focused mindset with the ability to build rapport and trust
Proactive, flexible, and solution-oriented approach
Proficiency in Microsoft 365
Experience in AV, IT, or UC service environments is advantageous but not essential

What we offer

We believe our people are our greatest asset, and we value and reward team members who are committed to delivering high-quality outcomes. Together, we create a workplace where people feel supported, valued, and able to do their best work.

Competitive remuneration package
Ongoing training and professional development opportunities
Supportive, inclusive, and high-performing team culture
Employee Assistance Program (EAP)
Birthday gift vouchers and additional employee benefits
Opportunity to work alongside experienced and award-recognised industry professionals, within a supportive and high-performing team environment.

Diversity & Inclusion

We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups. Your application will be treated with the strictest confidence.

You must have the right to work in Australia to be considered for this role.

Company Overview

Our technology solutions enhance experiences wherever people gather—meeting rooms, lecture theatres, museums, and stadiums. With over 300 dedicated team members nationwide, we strive to ensure our customers and colleagues "Experience Excellence". If you're interested in joining a high-performing team in a dynamic industry, explore our available roles and contact us for more information about working at Pro AV Solutions.

Quick Apply

Refine Your Search

audio visual jobs in parramatta, nsw

NSW Service Desk Coordinator

Content Videographer & Editor

Desktop Support Analyst

Project Manager

AV Installation Technician IV

Desktop Support Specialist

Junior Technician

Senior Lighting Techniciann

apprentices

IT Support Specialist

Estimator/Project Coordinator

Digital Technology / LED Screen – Sales Executive

Receptionist

NSW Embedded Onsite AV Technician

Staff Software Engineer (one level above Senior) - Video - Content and Discovery

Lead - Technology Asset Management

Helpdesk Services Engineer II

System Administrator 2 - Sydney, Australia

Sales and Business Development Representative

Helpdesk Services Engineer II

I want to receive the latest job alert for audio visual in parramatta, nsw

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