In-Demand Complaint resolution Jobs in Parramatta, Nsw

Ombudsman, Superannuation
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
Quick Apply
5d
Ombudsman, Banking and Finance (Small Business & Transactions)
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Private practice
- Analysis skills
- Communication skills
Quick Apply
Communications Adviser
AFCA —Sydney NSW
- Contract
- Hybrid work
- Writing skills
- No degree
- Communication skills
Quick Apply
Technical and Customer Experience Specialist
Align Technology —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee discount
Quick Apply
Senior Customer Resolutions Specialist - Claims
AIA —Sydney NSW
- Full-time
- Hybrid work
- In-person
- Negotiation
- Health insurance
- Employee discount
Quality Assurance Officer
IXOM —Kings Park NSW
- Full-time
- Employee assistance program
Sessional Ombudsman, Life Insurance
AFCA —Sydney NSW
- Full-time
- Remote
- Private practice
- Life insurance
Quick Apply
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
Customer Service Manager
Fast Facilities Services —Manly Vale NSW
- $70,000 - $90,000 a year
- Urgently hiring
- CRM software
- Management
- Customer service
Quick Apply
12d
Gym Operations Manager
1UP Bouldering —Chullora NSW
- $60,000 a year
- Part-time
- Hospitality
- CPR Certification
- Sales
- Gym membership
Quick Apply
Banking Industry Lead, Scams
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Financial services
Quick Apply
9d
Customer Service Specialist
Asuria —Chatswood NSW
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Parental leave
Communications Adviser
Australian Financial Complaints Authority —Sydney NSW
- Contract
- Hybrid work
- Writing skills
- No degree
- AI
2d
Customer Relationship Officer
Harmony New Energy Auto Pro Servicing Pty Ltd —Homebush NSW
- Full-time
- CRM software
- Customer service
- Senior Secondary Certificate of Education
- Opportunities for advancement
Quick Apply
Manager, Client Services | Macquarie Asset Management
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Financial services
- Leadership
- Communication skills
- Annual leave
- Work from home
Customer Service Representative
Tilray —Sydney NSW
- Full-time
- CRM software
- Salesforce
- ERP systems
Change Management Consultant, Scams
AFCA —Sydney NSW
- Contract
- Hybrid work
- Communication skills
- Annual leave
- Parental leave
Quick Apply
3d
Ombudsman, Banking and Finance
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Writing skills
- Presentation skills
- Financial services
- Annual leave
Quick Apply
Customer Service Representative
Globus Medical —Sydney NSW
- Full-time
- Analysis skills
- Communication skills
Senior Service Specialist - Complaints
Rest —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Parental leave
Quick Apply
14d

I want to receive the latest job alert for complaint resolution in parramatta, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

complaint resolution jobs near parramatta, nsw

Customer Service Representative jobs in Sydney NSW

Management Consultant jobs in Sydney NSW

Customer Experience Specialist jobs in Sydney NSW

Service Advisor jobs in Sydney NSW

Office Manager jobs in Sydney Nsw

Retail Manager jobs in Sydney Nsw

Delivery Manager jobs in Thebarton Sa

Delivery Manager jobs in Coburg Vic

Delivery Manager jobs in South West Sydney Nsw

Hotel Manager jobs in Herdsman Wa

Delivery Manager jobs in Coolangatta Qld

Bread ,delivery Driver jobs in Werribee Vic

Customer Service Manager jobs in Kingston Qld

Automotive Service Advisor jobs in Melbourne Vic

Customer Service jobs in Brisbane Qld

Customer Service Manager jobs in Geebung Qld

Office Manager jobs in Melbourne Vic

Customer Service Manager jobs in Mandurah Wa

Customer Service Manager jobs in Woolooware Nsw

Customer jobs in Success Wa

Ombudsman, Superannuation

AFCA -
Sydney NSW

Quick Apply

Job Details

Full-time
5 days ago

Qualifications

Communication skills

Full Job Description

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

Full-time or Part-time | Board Appointed Permanent Role

At AFCA, our purpose is simple: to deliver fair, independent and effective dispute resolution that builds confidence in Australia's financial system.

Led by Lead Ombudsman Paul Woodburn, our Superannuation decision-making team plays a critical role in resolving some of the sector's most complex and significant disputes. We also work closely with regulators, industry leaders and consumer advocates to address emerging issues and help shape positive outcomes for superannuation fund members across Australia.

We're seeking an experienced and highly respected legal professional to join our collegial and high-performing ombudsman team. This role offers a unique opportunity to apply your deep expertise in superannuation law, policy and practice to make decisions that have a meaningful impact on consumers, industry participants and the broader financial services sector.

As an Ombudsman, you will independently determine complex superannuation disputes, either individually or as part of a decision-making panel. Your decisions will be guided by legislation, trust deeds, insurance policy terms and AFCA's Rules, requiring sound judgement, intellectual rigour and a strong commitment to fairness.

Beyond decision making, you'll play an influential leadership role across AFCA by:

Providing professional and technical leadership on complex matters
Coaching and mentoring Adjudicators, Case Workers and colleagues
Contributing to the development of AFCA approaches and thought leadership
Representing AFCA at industry events, conferences and stakeholder forums
Supporting key relationships with regulators, government agencies, industry bodies, consumer groups, Ombudsman networks and media representatives

This is an opportunity to apply your expertise in a role that delivers public value while contributing to the ongoing improvement of Australia's superannuation system.

You are a senior legal or industry professional with a strong reputation for sound judgement, influence and achievement. You combine technical expertise with the ability to navigate complex issues, build credibility with stakeholders and make balanced, defensible decisions.

Qualifications

You will bring:

Legal qualifications and a significant track record of achievement at a senior level within the superannuation industry, a tribunal, external dispute resolution scheme, regulator, private legal practice or a related organisation
Deep knowledge of superannuation law, regulatory guidance and industry practice
Exceptional analytical capability, with the ability to quickly identify the key issues in complex disputes and deliver clear, outcome-focused decisions
Outstanding written and verbal communication skills, with the ability to engage effectively with a diverse range of stakeholders
Resilience, sound judgement and the confidence to operate effectively in environments that involve challenge, scrutiny and differing perspectives

Additional Information

Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Quick Apply

Refine Your Search

complaint resolution jobs in parramatta, nsw

Ombudsman, Superannuation

Ombudsman, Banking and Finance (Small Business & Transactions)

Communications Adviser

Technical and Customer Experience Specialist

Senior Customer Resolutions Specialist - Claims

Quality Assurance Officer

Sessional Ombudsman, Life Insurance

SVP Client Delivery & Regional Lead APAC

Customer Service Manager

Gym Operations Manager

Banking Industry Lead, Scams

Customer Service Specialist

Communications Adviser

Customer Relationship Officer

Manager, Client Services | Macquarie Asset Management

Customer Service Representative

Change Management Consultant, Scams

Ombudsman, Banking and Finance

Customer Service Representative

Senior Service Specialist - Complaints

I want to receive the latest job alert for complaint resolution in parramatta, nsw

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected