In-Demand Solution architect Jobs in Canberra, Act

Junior Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Management
- Customer service
- Communication skills
1d
Customer Success Account Manager Manager (CSAM Manager)
Microsoft —Canberra ACT
- Full-time
- Master's degree
- Bachelor's degree
- No degree
Referrals for AWS
Accenture —Canberra ACT
- Full-time
- AWS
- Referral program
Technology and Operations Centre Referrals
Accenture —Canberra ACT
- Full-time
- On-the-job training
- Parental leave
Data Solution Architect - Databricks
Showtime Consulting —Canberra ACT
- Azure
- SQL
- Machine learning
10d
Referrals for Google Cloud Practitioners (EoI)
Accenture —Canberra ACT
- Full-time
- DevOps
- AI
- Communication skills
Cloud Endpoint Solution Engineer
Microsoft —Canberra ACT
- Full-time
- Azure
- Computer Science
- Master's degree
Technical Specialist (D365 CE) ACT
Canon —Canberra ACT
- Azure
- DevOps
- Analysis skills
- Work from home
Solution Designer
Accenture —Canberra ACT
- Full-time
- AWS
- Analysis skills
- APIs
- On-the-job training
- Parental leave
Lead AD Architect
Accenture —Canberra ACT
- Full-time
- Master's degree
- Bachelor's degree
- Parental leave
Principal Cloud Architect - Federal Government
Verizon —Lyneham ACT
- Azure
- Computer Science
- SQL
- Work from home
Client Executive - Government Cyber Workforce Solutions
Thales —Deakin ACT
- Full-time
- Hybrid work
- Recruiting
- In-person
- Parental leave
Lead Cloud Migration Architect
Unisys —Canberra ACT
- Azure
- AWS
- AI
Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Patient monitoring
1d
.NET Developer – Azure, C#, Web API
radk tech pty ltd —Canberra ACT
- Contract
- Azure
- Computer Science
- DevOps
Quick Apply
6d
AWS DevOps Engineer
Accenture —Canberra ACT
- Full-time
- Software troubleshooting
- DevOps
- AWS
Cisco & Nokia BNG Engineer / Network Desing Engineer
Showtime Consulting —Canberra ACT
- Management
- No degree
- Communication skills
2d
IT Midrange Database Specialist - APS 6
Australian Taxation Office —Canberra ACT
- $101,142 - $116,131 a year
6d
AI/ML Computational Scientist
Accenture —Canberra ACT
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
Cyber Security - Design & Deploy Engineer / Architect
Fujitsu —Barton ACT
- Azure
- Microsoft Office
8d

I want to receive the latest job alert for solution architect in canberra, act

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

solution architect jobs near canberra, act

Network Engineer jobs in Canberra ACT

Operations Associate jobs in Melbourne VIC

Software Architect jobs in Hillston Nsw

Graduate Software Developer jobs in Yarrambat Vic

Software Engineer jobs in Sydney Nsw

Software Architect jobs in Sydney Nsw

Software Architect jobs in Brisbane Qld

Software Architect jobs in Melbourne Vic

Architect jobs in Ascot Vale Vic

Cloud Architect jobs in Ipswich Qld

Solution Architect jobs in Austral Nsw

Cloud Architect jobs in Randwick Nsw

Cloud Architect jobs in Sydney Nsw

Sponsor Architect jobs in Hobart Tas

Technical Support Engineer Cloud Support Engineer jobs in Melbourne Vic

Cloud Architect jobs in Melbourne Vic

Customer Success Manager jobs in Burwood Nsw

Change Manager jobs in Brighton East Vic

Retail Manager jobs in Sydney Nsw

Customer Success Manager jobs in Hawthorn East Vic

Junior Genesys Cloud CX Architect

Unisys -
Canberra ACT

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Management
Incident management
Customer service
Communication skills

Full Job Description

What success looks like in this role:

We're looking for a Junior Genesys Cloud CX Architect to support mission-critical contact centre services, providing Level 1 and 2 support across Genesys Cloud CX, telephony, call routing, IVRs, user administration, and platform enhancements. Working alongside senior engineers, you'll resolve incidents, support upgrades and changes, maintain service performance, and contribute to the ongoing improvement of critical customer environments

Providing Level 1 and 2 support for Genesys Cloud CX users and services.
Troubleshooting issues across agents, queues, call routing, telephony, user access, and reporting.
Monitoring incidents, alerts, and service requests to ensure timely resolution.
Managing user administration, licensing, permissions, and contact centre configuration.
Supporting platform upgrades, enhancements, testing, and software deployments.
Assisting with IVR and Architect flow maintenance under senior guidance.
Contributing to incident investigations, root cause analysis, and service improvements.
Maintaining technical documentation, procedures, and knowledge articles.
Collaborating with internal teams, stakeholders, vendors, and support partners.
Participating in on-call and after-hours support when required.

You will be successful in this role if you have:

Basic knowledge of Genesys Cloud CX or contact centre technologies.
Understanding of contact centre operations and customer service environments.
Familiarity with telephony, call routing, and queue management concepts.
Experience with incident and service request management.
Strong troubleshooting and problem-solving skills.
Ability to follow documented procedures and technical guidance.
Strong communication and stakeholder engagement skills.
A genuine desire to learn cloud, telephony, and contact centre technologies.

If you're looking to take the next step in your technology career and grow your expertise in Genesys Cloud and contact centre solutions, we'd love to hear from you.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

solution architect jobs in canberra, act

Junior Genesys Cloud CX Architect

Customer Success Account Manager Manager (CSAM Manager)

Referrals for AWS

Technology and Operations Centre Referrals

Data Solution Architect - Databricks

Referrals for Google Cloud Practitioners (EoI)

Cloud Endpoint Solution Engineer

Technical Specialist (D365 CE) ACT

Solution Designer

Lead AD Architect

Principal Cloud Architect - Federal Government

Client Executive - Government Cyber Workforce Solutions

Lead Cloud Migration Architect

Genesys Cloud CX Architect

.NET Developer – Azure, C#, Web API

AWS DevOps Engineer

Cisco & Nokia BNG Engineer / Network Desing Engineer

IT Midrange Database Specialist - APS 6

AI/ML Computational Scientist

Cyber Security - Design & Deploy Engineer / Architect

I want to receive the latest job alert for solution architect in canberra, act

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected