In-Demand Technical support Jobs in Docklands, Vic

eLearning Engagement & IT Support Officer
Acknowledge Education —Melbourne VIC
- Full-time
- Customer service
- Experience working with children
- Organisational skills
- Health insurance
Quick Apply
Systems Administrator
Dyson Group —Bundoora VIC
- Full-time
- Azure
- Microsoft Office
- Leadership
Quick Apply
Information Technology Service Desk analyst (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Azure
- Management
- Microsoft Office
Quick Apply
IT Support Technician
Microcel —Port Melbourne VIC
- Up to $50 an hour
- Part-time
- Administrative experience
- In-person
- Communication skills
Quick Apply
3d
ICT Support Technician
Capital Com Australia Services Pty Ltd —Melbourne VIC
- $80,000 a year
- Full-time
- Management
- Administrative experience
- In-person
Quick Apply
7d
Information Technology Support Officer
Victorian Government —Melbourne VIC
- $81,496 - $90,227 a year
- Full-time
- Analysis skills
- Communication skills
1d
IT Support & Business Systems Officer - Systems Administrator
ROSSAN DISTRIBUTORS PTY LTD —Murrumbeena VIC
- $80,000 - $84,000 a year
- Full-time
- Computer Science
- ERP systems
- Microsoft Office
Quick Apply
12h
Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- Computer Science
- POS
Quick Apply
Desktop Support Officer
Australia’s Academic and Research Network (AARNet) —Melbourne VIC
- Full-time
- Annual leave
- Parental leave
End User Technical Support Consultant
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- No degree
2d
Information Technology Support Officer
State Emergency Service Victoria —Melbourne City Centre VIC
- $81,496 - $90,227 a year
- Rotating roster
1d
IT Support Administrator
Medical iT —Melbourne VIC
- Full-time
- Customer service
- Administrative experience
- Communication skills
IT Service Desk Analyst
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Health insurance
- Parental leave
Quick Apply
Service Desk Analyst
Victorian Government —Melbourne VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
3d
IT Support Engineer – Managed IT Services
Medical iT —Melbourne VIC
- Full-time
- Azure
- Customer service
- Administrative experience
Desktop Support Officer
AARNet —Melbourne VIC
- Full-time
- Annual leave
- Parental leave
ICT System and Field Technician
Integral Connection t/as Network Overdrive —Melbourne VIC
- $26,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply
IT Support Technician
City Cable Australia —Box Hill VIC
- $65,000 - $70,000 a year
- Full-time
- English
- Education
- In-person
Quick Apply
ICT Customer Support Officer
Melgrand —Thornbury VIC
- $78,000 - $85,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick Apply
6h
L1 Helpdesk Technician (VIC)
Comwire IT —Prahran VIC
- Full-time
- Microsoft Access
- Azure
- Management
Quick Apply

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eLearning Engagement & IT Support Officer

Acknowledge Education -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Insurance services

Qualifications

Jira
Power BI
Customer service
Learning technology
Experience working with children
Organisational skills
LMS
Working with Children Check
Moodle
Communication skills

Full Job Description

Company Description

Melbourne CBD | Full-time

Help shape exceptional digital learning experiences

Are you passionate about technology, education, and helping people succeed?

We're looking for an eLearning Engagement & IT Support Officer to join our national eLearning team and play a key role in supporting staff and students across our learning environments. This is a hands-on role where you'll combine your technical expertise, customer service skills, and passion for education to ensure seamless access to digital learning technologies and student management systems.

You'll be the go-to support specialist for learning technologies, classroom systems, and student management platforms, helping create an engaging and effective learning experience for both staff and students.

About Us

Acknowledge Education is one of Australia's leading private education providers, supporting more than 8,000 students across campuses in Melbourne, Sydney, Brisbane, Adelaide and Perth.

As part of the UP Education Group, we're committed to innovation, quality education, and student success. With exciting growth and transformation underway, there's never been a better time to join our team.

Job Description

About the Role

Reporting to the eLearning Design Manager, you'll provide frontline support across a range of learning technologies, classroom systems, and student management platforms.

Working closely with academic staff, student services, compliance teams, and IT, you'll help ensure our digital learning environments run smoothly and effectively for both Acknowledge Education and the International College of Hotel Management (ICHM).

Key Responsibilities

Provide real-time support to academic staff using Moodle, RTO Manager, and classroom technologies.
Assist students with LMS access, online learning tools, and digital learning resources.
Maintain and update student results within the Student Management System, ensuring results are accurate, complete, and up to date.
Respond to and manage support requests through the Jira ticketing system, providing timely resolution and escalation where required.
Prepare and set up Moodle courses for new teaching periods, including uploading learning materials, configuring assessments, gradebooks, and course settings.
Maintain and support student records and system processes within RTO Manager, including updating student results and assisting with enrolment-related activities.
Troubleshoot LMS, SMS, and classroom technology issues to minimise disruption to teaching and learning activities.
Facilitate staff development workshops and training sessions in collaboration with the eLearning team.
Support integration and effective use of learning and student management systems across the organisation.
Gather feedback on digital learning challenges and opportunities and contribute to continuous improvement initiatives.
Work collaboratively with academic, operational, compliance, and support teams to enhance the overall student and staff experience.

Qualifications

About You

You're a proactive and service-focused professional who enjoys solving problems, supporting people, and working with technology in a dynamic education environment.

Essential Skills & Experience

Relevant qualifications in Information Technology, Information Management, or a related field.
Demonstrated experience using and administering Moodle.
Demonstrated experience using and supporting RTO Manager.
Experience working with Jira or similar ticketing and support management systems.
Strong troubleshooting skills across digital learning platforms, software applications, and classroom technologies.
Excellent interpersonal and communication skills, with the ability to build positive relationships with a diverse range of stakeholders.
Strong organisational skills and the ability to manage competing priorities independently.
Current Employee Working with Children Card

Desirable

Experience working with data, reporting, and analytics, including generating reports and using visualisation tools such as Power BI.
Understanding of instructional design principles and online student engagement strategies.
Experience gathering, analysing, and reporting feedback to improve systems, services, or user experiences.
Experience working within higher education, vocational education, or other education environments.

Additional Information

Why Join Us?

$1,500 annual professional development allowance
Health insurance discounts through Bupa
Career development opportunities across the UP Education Group
Supportive and collaborative team culture
Opportunity to make a genuine impact on student and staff success
Work with innovative learning technologies and contribute to the future of digital education
Acknowledge Education is part of UP Education group – a leading education provider: https://www.up.education/

If you're passionate about technology, education, and delivering exceptional support experiences, we'd love to hear from you.

Apply now and help create outstanding digital learning experiences at Acknowledge Education.

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

Quick Apply

Refine Your Search

technical support jobs in docklands, vic

eLearning Engagement & IT Support Officer

Systems Administrator

Information Technology Service Desk analyst (Australia)

IT Support Technician

ICT Support Technician

Information Technology Support Officer

IT Support & Business Systems Officer - Systems Administrator

Service Desk Analyst

Desktop Support Officer

End User Technical Support Consultant

Information Technology Support Officer

IT Support Administrator

IT Service Desk Analyst

Service Desk Analyst

IT Support Engineer – Managed IT Services

Desktop Support Officer

ICT System and Field Technician

IT Support Technician

ICT Customer Support Officer

L1 Helpdesk Technician (VIC)

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