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Senior Digital Support Engineer

Service Stream -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Paid volunteer leave

Qualifications

Jira
ITIL Foundation
TCP
Computer Science
Microsoft Exchange
Administrative experience
DHCP
Bachelor's degree
ITIL
IT support
Scripting
DNS
SharePoint
ServiceNow
CompTIA A+
Intune
Information Technology
VPN

Full Job Description

Primary Location

VIC - Melbourne - 655 Collins St

Job Description Summary

Do you love the moment a stubborn problem finally gives? Service Stream is looking for a Senior Digital Support Engineer who genuinely enjoys troubleshooting — someone who takes on the complex user issues others get stuck on, digs until they find the real cause, and delivers great service the whole way through.

This is a hands-on technical role, not a step into management. It blends Service Desk responsibilities with deep End User Computing (EUC) expertise across Microsoft 365, Intune and Windows 11, and suits someone who has mastered frontline support and now wants consistently harder problems.

Please note: This role is only open to Australian Citizens and is a full-time permanent role based 5 days out of our Collins Street office.

About the Role

As a Senior Digital Support Engineer, you’ll be the escalation point for the technical issues the wider team can’t resolve. You’ll work across endpoints, identity, enterprise applications and connectivity, spanning Windows 11, macOS, iOS and Android devices, Microsoft 365, Entra ID and Intune, to keep our people across Australia productive and connected.

You’ll also make support better over time by finding permanent fixes rather than workarounds, automating repetitive tasks, strengthening knowledge base documentation, and lifting the technical capability of the engineers around you.

What You’ll Do

Own incidents and requests end to end via phone, email, ServiceNow and in person, keeping users informed at every step
Diagnose problems across endpoints, identity, connectivity and applications, using logs, event data and diagnostic tools to find the real cause rather than the symptom
Take the complex Level 2 and Level 3 escalations others cannot resolve, and drive them through to root cause and permanent fix
Administer and troubleshoot Windows 11, macOS, iOS and Android devices, including Intune enrolment, compliance policies, Autopilot provisioning and patching
Support and troubleshoot Microsoft 365 across Exchange Online, Teams, SharePoint and OneDrive, and resolve Entra ID sign-in, MFA and conditional access issues
Provision, configure and rebuild devices for employee onboarding, offboarding and hardware refresh
Use scripting and automation, such as PowerShell, to fix recurring problems at the source and reduce repeat tickets
Write clear knowledge base articles and mentor other engineers, so fixes stick and the whole team improves

What You’ll Bring

Must be an Australian Citizen
Bachelor’s degree in IT, Computer Science, or equivalent hands-on experience
3+ years’ experience in IT support, end User Compute or Service Desk environments, with demonstrated Level 3 capability
A genuine love of troubleshooting: you are drawn to the messy, hard-to-reproduce problems and stay with them until they are solved
Deep hands-on diagnostic skills across Windows 11, macOS and mobile platforms, covering endpoint performance, application faults, connectivity and device compliance
Strong Microsoft 365 administration across Exchange Online, Teams, SharePoint and OneDrive, with working knowledge of Entra ID and Intune
A real passion for customer service: you take ownership, keep people informed, and explain technical issues in plain language rather than jargon
Familiarity with ITSM tools such as ServiceNow or Jira, and the ability to work onsite 5 days per week and participate in rostered phone coverage

Preferred Qualifications

Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator (MD-102), or ITIL Foundation
Scripting experience with PowerShell for automation and bulk administration
Solid networking fundamentals, including TCP/IP, DNS, DHCP, VPN and Wi-Fi troubleshooting

About Us

Service Stream is an equal opportunity ASX-listed organisation that develops and operates Australia’s essential service networks across telecommunications, utilities, transport, defence and social infrastructure. Our work supports and connects communities across the nation.

Benefits of working with us

Growth – Career development and internal mobility opportunities across our diverse business.
Discounts – Access to hundreds of retail and service discounts including Woolworths, JB Hi-Fi, Airbnb and Bupa.
Paid leave – Parental, cultural, community service, study, corporate volunteering and purchased leave options.
Culture – A workplace that values diversity, inclusion and celebrates excellence.

How to apply

Please submit your interest using the Apply button, where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

Applications will not be accepted via email. If you require reasonable adjustments to the recruitment process, please email [email protected].

Department

GBIS

How to Apply

If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.

Apply Now

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