In-Demand Call center representative Jobs in Parramatta, Nsw

Customer Care Representative
Convatec —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
Business Development Representative
Klaviyo —Sydney NSW
- $70,000 a year
- AI
- Communication skills
Quick Apply
Customer Service Representative
HUBER+SUHNER —Frenchs Forest NSW
- Full-time
- Customer service
- Salesforce
- ERP systems
Quick Apply
Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi Rail —Macquarie Park NSW
- Full-time
Senior Business Development Representative
ShipBob, Inc. —Sydney NSW
- Full-time
- Sales
- Research
- Business development
Quick Apply
Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi —Macquarie Park NSW
- Full-time
Customer Service Representative
Eaton —Mascot NSW
- CRM software
- Sales
- Customer service
Customer Success Specialist/ Service Sales Representative
ROHDE & SCHWARZ GmbH & Co. KG —North Ryde NSW
- Sales
Technical Customer Experience Manager - Clover
Fiserv —Sydney NSW
- Full-time
- Microsoft Excel
- Sales
- Salesforce
Senior Customer Service Representative
Eaton —Mascot NSW
- Hybrid work
- Salesforce
- ERP systems
- Microsoft Office
Barista/Customer Service Representative
Cubes.Co —Sydney NSW
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Quick Apply
CSR Engineers, Rail & Metro
SMEC —Sydney NSW
- Management
- Maintenance
- Construction experience
- Parental leave
Service Technicians
Otis —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
Associate Engineer (CSR) - Rail & Metro
SMEC —Sydney NSW
- Full-time
- Construction experience
- Leadership
- Communication skills
Service Technician
Otis —Mascot NSW
- Full-time
- Communication skills
Shift Technician
CBRE —Sydney NSW
- 12 hour shift
Customer Service Representative
La Rumbla Ristorante —Hoxton Park NSW
- From $35,000 a year
- Part-time
- Hospitality
- Sales
- Customer service
Quick Apply
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Customer Care Representative

Convatec -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Health insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Outbound sales
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Databases

Full Job Description

Our search for better is changing the lives of our patients. It’s changing the careers of our people too – creating new challenges and opportunities all the time. We're looking for a motivated and passionate individual to join our team as a Customer Care Representative, to have real impact and bring Forever Caring to life.

In this role, you'll play a key part in customer service, working alongside a dynamic team that values innovation, collaboration, and continuous growth.

Your key responsibilities will include:

Manage inbound calls, emails and web forms from clinicians, patients and Convatec staff and assist with product information, usage queries and sampling of products.
Conduct outbound follow up calls with patients as a part the me+ patient care continuum model to provide support to patients.
Coordination of discharge kits and product samples in collaboration with the Stomal Therapy Nurses, Medical Sales Specialists and 3PL.
Follow CIC (Customer Interaction Centre CRM) guidelines on case and fulfilment creation.
Accurately maintain CIC database with relevant and useable end user clinical and patient data.
Provide support to the sales and marketing teams when required.
Adhere to company policies and guidelines.
Work towards achieving set KPIs and objectives for your role.

To be successful you will:

Previous experience and success in outbound sales and / or customer service
Ability to communicate clearly and build strong professional relationships (holds a strong internal and external customer focus)
Demonstrates self-drive and initiative
Ability to adapt to a busy and constantly evolving environment and priorities based on customer needs and team workload
Strong drive to follow issues through to completion
Strong focus on continuous improvement
High attention to detail
Demonstrates a mature and calm demeanor, which is maintained when under pressure
Good judgement and problem-solving skills
Experience with CRM Systems / Databases is an advantage though not essential
Intermediate MS Office skills (Excel, Word, PowerPoint & Outlook)
Desire for continual learning in our product range, our competitors products and keeping abreast of current standards of care in the marketplace
Develops trust through ethical and consistent behaviour
Supports team members to achieve shared objectives by encouraging collaboration, candor and open sharing of information and expertise

Qualifications/Education:

Nursing qualification preferred but not essential.

At Convatec we believe in taking care of our people, because they’re the heart of everything we do. As part of our team, you’ll enjoy a range of benefits designed to support your wellbeing, growth, and success.

These include

Flexible working arrangements,
Ongoing learning and development opportunities
Competitive remuneration
Access to health and wellbeing programs

Ready to join us?

At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

#LI-LY1

#LI-Hybrid

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected].

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

About Convatec

Pioneering trusted medical solutions to improve the lives we touch:

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.

Apply Now

Refine Your Search

call center representative jobs in parramatta, nsw

Customer Care Representative

Business Development Representative

Customer Service Representative

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Senior Business Development Representative

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Customer Service Representative

Customer Success Specialist/ Service Sales Representative

Technical Customer Experience Manager - Clover

Senior Customer Service Representative

Barista/Customer Service Representative

CSR Engineers, Rail & Metro

Service Technicians

Associate Engineer (CSR) - Rail & Metro

Service Technician

Shift Technician

Customer Service Representative

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