In-Demand Support officer Jobs in Shellharbour, Nsw

Student Administration Officer Complaints
TAFE NSW —Wollongong NSW
- $97,771 - $105,290 a year
- Full-time
2d
Teacher of Education Support
TAFE NSW —Wollongong NSW
- $98,499 - $116,813 a year
- Full-time
- Education
- Bachelor's degree
- Teaching
7d
Fees & Scholarships Officer
University of Wollongong —Wollongong NSW
- $85,682 - $96,898 a year
- Full-time
- Customer service
- Administrative experience
- University
6d
Video Production Officer
TAFE NSW —Wollongong NSW
- $97,771 - $105,290 a year
- Temporary
- Associate degree
9d
Teacher Special Education - Vincentia High School
Teaching Service —Illawarra NSW
- $90,177 - $137,861 a year
- Communication skills
- Teaching
21h
Workplace Adjustment Officer - Disability Targeted
TAFE NSW —Wollongong NSW
- $97,771 - $105,290 a year
- Full-time
- Administrative experience
- Associate degree
9d
STEM Engagement & Outreach Officer
University of Wollongong —Wollongong NSW
- $96,898 - $119,986 a year
- Full-time
- Writing skills
- Research
- University
6d
Case Management Specialist
iCare External —Wollongong NSW
- $87,199 - $102,936 a year
- Hybrid work
- Employee assistance program
- Gym membership
Health Centre Clerk (AO3), Primary Care - PPT (24 hours p/w) - Sector 4/5, South Coast Correctional Centre
Justice Health & Forensic Mental Health Network —Wollongong NSW
- $37.28 - $38.44 an hour
- Part-time
5d
Talent Acquisition Officer
TAFE NSW —Wollongong NSW
- $80,246 - $88,576 a year
- Temporary
- Recruiting
9d
Library Platforms and Technology Officer
University of Wollongong —Wollongong NSW
- $85,682 - $96,898 a year
- Full-time
- Communication skills
Customer Service Officer - Wollongong
Ausreo —Wollongong NSW
- Full-time
- Computer skills
- Communication skills
Quick Apply
5d
Regulatory Service Officer
Department of Customer Service —Wollongong NSW
- $87,199 - $95,482 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Administrative experience
1d
Nursing Casual Pool Staffing Officer
Illawarra Shoalhaven Local Health District —Wollongong NSW
- $37.27 - $38.44 an hour
- 12 hour shift
- Casual pool
- Administrative experience
- Organisational skills
- Employee assistance program
- Gym membership
15h
Agency Sales Director – NSW
ACM Media —Wollongong NSW
- Full-time
- Hybrid work
- Sales
- Parental leave
- Employee assistance program
9d
Career Medical Officer
Ramsay Health Care —Figtree NSW
- Part-time
- Patient care
- Communication skills
- Referral program
Quick Apply
Mechanical Maintenance Officer
BlueScope —Port Kembla NSW
- Full-time
Quick Apply
Asset & Sustainability Planning Officer, Clerk Grade 5/6, Wollongong
NSW State Emergency Service —Wollongong NSW
- $102,936 - $113,579 a year
- Full-time
- Hybrid work
- Research
- Analysis skills
5d
Chair of the Board
WEA Co —Wollongong NSW
- Temporary
- Hybrid work
- Budgeting
- Leadership
Quick Apply
1d
Field Officer, Grade 1-4 (Aboriginal Identified)
National Parks & Wildlife Service —Wollongong NSW
- Weekend availability
- Maintenance
- First Aid Certification
- Construction experience
- Annual leave
2d

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Student Administration Officer Complaints

TAFE NSW -
Wollongong NSW

Apply Now

Job Details

Full-time
$97,771 - $105,290 a year
2 days ago

Qualifications

Working with Children Check

Full Job Description

TAFE NSW

Reference number

504987

Occupation

General Administration, Vocational Education and Training/TAFE

Work type

Full-Time

Location

Wollongong & The South Coast, Riverina & Murray, Sydney - East, Sydney - Inner West, Sydney - North/North West, Sydney - South, Statewide, Lake Macquarie, Southern Highlands, Sydney City, Gosford, Central Coast and Region, Newcastle, Hunter & Region, Port Macquarie & Mid-North Coast, Sydney - Greater West, Sydney - West, Tamworth & North West NSW, Goulburn & Southern Tablelands, Far West and North Central NSW, Lismore & Far North Coast

Salary Information

$97,771 - $105,290 p.a plus employer's contribution to superannuation and annual leave loading

Closing date

06 September 2026 at 11:55pm

Student Administration Officer Complaints

Location negotiable (subject to campus availability)

Permanent full-time position + Talent Pool

$110,972 – $119,506 salary package - includes base salary ($97,771 - $105,29, plus employer’s contribution to superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.

About the role

The Student Administration Officer Complaints is responsible for performing a range of customer support and administrative activities to support the implementation of best practice complaints management policy and processes, including reviews, responses, and escalation processes to optimise case management and resolutions. The role provides support and assistance in relation to complaints from domestic and international TAFE NSW students, community members, stakeholders, and members of the public, ensuring timely and effective case management and resolution outcomes.

This is a permanent full-time position, with the location negotiable subject to campus availability. In addition, this recruitment process will be used to establish a talent pool for upcoming Student Administration Officer Complaints opportunities that may arise.

About you

You have experience in coordinating the receipt, investigation, and response to customer complaints and feedback, and working with stakeholders to strengthen performance against legislative requirements and improve the customer experience.

You thrive in a high-volume environment, working with competing priorities and ensuring you meet service level agreements. You are confident working independently with limited guidance, making decisions using sound judgement and expertise, and escalating issues where required.

You have demonstrated ability to identify areas for continuous improvement to the provision of complaint services within business units, developing and supporting the implementation of associated templates, tools, systems, and processes.

To about the role, click to view the Role Description.

Our commitment to diversity, equity and inclusion

TAFE NSW is committed to building a culturally safe and inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from all backgrounds and encourage you to apply. If you require adjustments during the recruitment process, please contact our Talent Acquisition Advisor listed below.

To apply for this role, click 'apply now' and provide:

Your current resume
A response to the below targeted question when prompted in the application form (max. 300 words)

Targeted Question: Provide an example of a time when you had to work with multiple stakeholders to resolve a complaint. How did you balance their differing priorities while ensuring a positive outcome

A career of life-changing impact awaits you. Apply now!

Applications close: Sunday 6 September at 11.55pm AEST

Additional Information:

General recruitment and adjustment enquiries: Please contact Sarah Aitchison, Talent Acquisition Advisor via email at [email protected] or call 0435 078 206.

Role-specific enquiries: Please contact Cheyne Jones, Manager Complaints & Resolutions Branch via email at [email protected]

For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.

This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.

To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.

Location is negotiable across our TAFE NSW campuses. Please note that preferred campus location is not guaranteed and is subject to campus availability at the time of offer.

Considering a move to Regional NSW? The Welcome Experience is a free service offering personalised support to help you settle in, connecting you with local communities, essential services, and lifestyle opportunities.

Apply Now

Refine Your Search

support officer jobs in shellharbour, nsw

Student Administration Officer Complaints

Teacher of Education Support

Fees & Scholarships Officer

Video Production Officer

Teacher Special Education - Vincentia High School

Workplace Adjustment Officer - Disability Targeted

STEM Engagement & Outreach Officer

Case Management Specialist

Health Centre Clerk (AO3), Primary Care - PPT (24 hours p/w) - Sector 4/5, South Coast Correctional Centre

Talent Acquisition Officer

Library Platforms and Technology Officer

Customer Service Officer - Wollongong

Regulatory Service Officer

Nursing Casual Pool Staffing Officer

Agency Sales Director – NSW

Career Medical Officer

Mechanical Maintenance Officer

Asset & Sustainability Planning Officer, Clerk Grade 5/6, Wollongong

Chair of the Board

Field Officer, Grade 1-4 (Aboriginal Identified)

I want to receive the latest job alert for support officer in shellharbour, nsw

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