In-Demand It support Jobs in Murarrie, Qld

Technical Support Engineer
Megaport —Brisbane QLD
- Weekend availability
- Hybrid work
- Customer service
- English
- AI
ICT Infrastructure Engineer
Goodstart Early Learning —Murarrie QLD
- Full-time
- Azure
- Management
- Scripting
- Gym membership
Technical Support Lead - Brisbane
Egis Group —Brisbane QLD
- Full-time
- Hospitality
- Computer Science
- Customer service
- Parental leave
Quick Apply
7d
Principal Integrated Product Support Specialist (Battlespace Communications Systems)
Boeing —Brisbane QLD
- Hybrid work
- Databases
- Communication skills
- Tuition reimbursement
- Annual leave
12d
IT Support Specialist
VALD —Brisbane QLD
- Full-time
- Azure
- Administrative experience
- Communication skills
Quick Apply
2h
IT Support Engineer
Sentrian —Brisbane QLD
- Full-time
Control Systems Support Engineer
KION Group AG —Acacia Ridge QLD
- Full-time
- Engineering
- Communication skills
- Health insurance
- Parental leave
Specialist IT Engineer
Urban Utilities —Fortitude Valley QLD
- Weekend availability
- Management
- In-person
- Communication skills
- Health insurance
- Parental leave
2d
Principal Integrated Product Support Specialist (Battlespace Communications Systems)
Boeing RIV Site —Brisbane QLD
- Hybrid work
- Databases
- Communication skills
- Annual leave
12d
ATS Service Desk Team Lead - APAC
Applied Medical —Geebung QLD
- Full-time
- Management
- Software troubleshooting
- Research
- Employee assistance program
13d
Technical Support Lead - Brisbane
Egis —Brisbane QLD
- Contract
- Hospitality
- Computer Science
- Customer service
- Parental leave
7d
Procurement Specialist - ICT
National Heavy Vehicle Regulator —Brisbane QLD
- From $135,995.90 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
- Health insurance
9d
Flight Operations Technical Support Officer
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Communication skills
- Work from home
Service Desk Technician
Hatch —Brisbane QLD
- Microsoft Office
Quick Apply
17h
Team Lead Support Analyst- Centrered IT
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- IT
- Computer skills
Quick Apply
2d
Senior Technical Customer Support Engineer - Australia
ClickHouse —Brisbane QLD
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
ICT Procurement and Contract Specialist
Queensland Government —Brisbane QLD
- Analysis skills
- Communication skills
- Negotiation
5d
Training System Admin / Operator, ILS2
Yorktown Systems Group —Brisbane QLD
- Full-time
- Associate degree
Technical Support (BMS & Controls) | Brisbane
Katz Recruitment —Brisbane QLD
- $100,000 - $110,000 a year
- Full-time
- Mechanic experience
- Customer service
- Office
Quick Apply
6d
IT Field Technician
DXC Technology —Brisbane QLD
- Full-time
- Customer service
- In-person
- Time management

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Technical Support Engineer

Megaport -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time

Benefits

Birthday leave
Opportunities for promotion

Qualifications

CCNP
Customer service
CCNA
English
Technical support
AI
Information Technology

Full Job Description

About Megaport

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

Your Role

Join Megaport, a global leader in Network as a Service (NaaS), as we continue to expand. We’re looking for a Technical Support Engineer with a background in networking who is passionate about helping customers and solving technical problems.

You’ll be the first point of contact for our customers, helping resolve technical and account-related issues via phone and web-based support. This is a dynamic, high-growth opportunity to work on real-world networking challenges while collaborating with teams around the world.

You’ll work independently, think creatively to resolve issues, and provide exceptional customer service. This role is ideal for someone looking to grow their career in a global tech company with a strong engineering culture and supportive team environment.

What You’ll Be Doing

Provide Technical Support and General Enquiry Customer Service via phone, email, and live chat.
Meet or exceed support targets (KPIs and SLAs).
Adhere to operating procedures and policies
Accurately document all support activities using internal systems.
Troubleshoot network, portal, and account-related issues using provided tools.
Focus on resolving issues at first contact and keep customers informed.
Spot opportunities to help customers improve their services.
Collaborate with vendors, suppliers, and internal teams to resolve cases.
Clearly communicate and escalate unresolved technical issues.
Support inbound sales and general inquiries.
Think creatively to deliver the best outcome for each customer.

What We Are Looking For

Proven experience in logical networking troubleshooting and solving networking-related issues (three years minimum).
Studied or completed a degree in IT, Networking, or a related field.
Fluent in English, both written and verbal.
Strong customer service skills.
Able to work independently and collaborate with global teams.
Detail-oriented, organised, and focused on delivering high-quality results.
Eager to learn and grow in a fast-paced tech environment.
Networking certifications (CCNA, CCNP, CWNA, etc.) are a plus.

Working Hours

Working time between 7:00 and 19:00 at the office according to the predefined shift plan.
You will be scheduled to work on weekend and public holiday shifts in a rotating cycle.

What We Offer

Annual 5% performance-based incentive bonus in addition to base salary.
Flexible working environment – 3 days per week in our local office.
Statutory offering and competitive package included.
Birthday Leave – take a paid day off to celebrate
Generous training allowance + 5 days paid study leave annually
A motivated team combining industry experts and emerging talent
Recognition programs – including Legend and Kudos Awards
Health & wellness programs and mental well-being support
Clear opportunities for career progression

#LI-DNI

If you have any questions, please reach out to Megaport's Talent Acquisition Team at [email protected]

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team [email protected] directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

it support jobs in murarrie, qld

Technical Support Engineer

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Principal Integrated Product Support Specialist (Battlespace Communications Systems)

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Control Systems Support Engineer

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Principal Integrated Product Support Specialist (Battlespace Communications Systems)

ATS Service Desk Team Lead - APAC

Technical Support Lead - Brisbane

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Senior Technical Customer Support Engineer - Australia

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Technical Support (BMS & Controls) | Brisbane

IT Field Technician

I want to receive the latest job alert for it support in murarrie, qld

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