In-Demand Case worker Jobs in Perth, Wa

Customer Resolution Representative
IKEA —Perth WA
- $28.31 an hour
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Parental leave
6d
National Industrial Coordinator
United Workers Union —Perth WA
- Up to $154,655 a year
- Full-time
- Bachelor's degree
- Leadership
- Annual leave
Quick Apply
Clinical Consultant OT
Concentric —Perth WA
- Full-time
- Research
- Leadership
- Work from home
- Employee assistance program
5d
Occupational Therapist - NDIS
Concentric —Midland WA
- Full-time
- Clinic
- Care plans
- Employee assistance program
Legal Specialist
EML —Perth WA
- Full-time
- Analysis skills
- Communication skills
- Work from home
- Parental leave
Industrial Officer
United Workers Union —Perth WA
- $84,626 - $127,528 a year
- Full-time
- Bachelor's degree
- Annual leave
Quick Apply
Project Engineer
Austal —Henderson WA
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
- Opportunities for advancement
Quick Apply
Occupational Therapist
ORS —Jandakot WA
- $80,000 - $110,000 a year
- Full-time
- Remote
- Work from home
- Parental leave
14d
Senior Rehabilitation Consultant
IPAR —Perth WA
- Full-time
- Hybrid work
- Communication skills
- Time management
- Wellness program
- Parental leave
Quick Apply
Registered Psychologist - Injury Rehabilitation and Recovery
Altius Group —Subiaco WA
- Full-time
- Parental leave
- Employee assistance program
Quick Apply
Occupational Therapist – Permanent Part-Time
Floriana Recruitment —Perth WA
- $37.76 - $50.00 an hour
- Part-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Travel reimbursement
- Work from home
Quick Apply
8d
Senior Industrial Officer
United Workers Union —Perth WA
- $117,819 - $132,375 a year
- Full-time
- Bachelor's degree
- Annual leave
Quick Apply
Physiotherapist Full Time / Part Time
Body Sense Physiotherapy —Joondalup WA
- $80,000 - $115,000 a year
- Part-time
- Clinic
- Bachelor's degree
- In-person
- Professional development assistance
Quick Apply
Senior Case Manager
DXC Technology —Perth WA
- Full-time
- Microsoft Office
- Analysis skills
- Education
- Parental leave
- Employee assistance program
14d

More jobs to discover

Find similar jobs that you might be interested in.

National Industrial Coordinator
United Workers Union —Perth WA
Our members work in aged care; early education; hospitality; logistics; manufacturing; health; cleaning; disability support; warehousing; food production and…
Up to $154,655 a year
Quick Apply
Project Coordinator
Veolia Environmental Services —Henderson WA
Car allowances, novated leasing, and vehicle discounts. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related…
6d

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Customer Resolution Representative

IKEA -
Perth WA

Apply Now

Job Details

Permanent | Full-time
$28.31 an hour
6 days ago

Benefits

Annual leave
Uniform provided
Parental leave
Employee assistance program

Qualifications

Customer service
Communication skills

Full Job Description

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Perth
Employment type

Full Time Permanent co-worker
Department

Customer Relations
Deadline

2026-09-18

Candidate profile (title) Our team within IKEA

Candidate profile (text) - Default language At IKEA, our vision is to create a better everyday life for the many people. Everything we do is guided by our commitment to making a positive impact on people, communities, and the planet. From inspiring home furnishing solutions to responsibly sourced food, we strive to bring our values to life every day.

As a Customer Resolution Representative (internally known as a Resolutions Generalist), you will play a critical role in strengthening customer trust and loyalty by delivering exceptional after-sales support across multiple remote channels. You will listen with empathy, understand customer needs, and provide effective, solution-focused outcomes that create positive experiences and reinforce confidence in the IKEA brand.

Key responsibilities (title) What you need to know

Key responsibilities (text) Working at IKEA has its benefits and rewards:

$28.31 per hour base rate (Monday to Friday, 7:00am to 6:00pm)
$42.47 per hour Sunday rate (9:00am to 11:00pm), plus above-award pay and applicable penalty rates, including weekends and public holidays
5 weeks' of paid annual leave, paid parental leave, family and community leave, and more
24/7 access to our Employee Assistance Program (EAP) for health and wellbeing support
15% Co-worker discount
Co-worker uniform provided
Free Co-worker parking
Bonus programme (where eligible)
Rosters published 4-6 weeks in advance
Affordable, nutritious meals and complimentary drinks in the co-worker restaurant
Benefits Membership, providing savings and discounts on everyday expenses, entertainment, retail, and wellbeing services through hundreds of participating providers
Co-worker Loyalty Program, offering additional employer contributions to your superannuation (where eligible)
Novated Leasing for Electric Vehicles (EVs) through our partnership with Flare, supporting a more sustainable way to drive

Additional Information

Position type: Permanent, full-time 76 hours per fortnight.
Internal job title: Resolutions Generalist
Work location: IKEA Perth, Innaloo (hybrid work arrangements)
Working hours: availability required to work a rotating roster, 8:00am to 8:30pm (AWST) weekdays and alternating weekend.

Recruitment Process Overview

Video interview: shortlisted candidates will be invited to complete a short pre-recoreded video interview.
Interview panel: next step is an online interview with the hiring team.
Training: will commence on Monday 28 September 2026, for a period of 4 weeks (Mon-Fri, 9am-5pm) combination of onsite and work-from-home learning. Following completion of training, co-workers will transition to their regular roster.

Team vision ( title) About this work area

Team vision (text) As a Customer Resolution Representative, you will manage a high volume of customer interactions across phone, email, chat, and other digital channels. Your goal is to deliver fair, efficient, and customer-centric resolutions while balancing business needs and customer expectations.

Your responsibilities will include, but are not limited to:

Manage high-volume inbound customer contacts across multiple communication channels.
Deliver timely and effective after-sales support, identifying solutions that create positive customer outcomes.
Resolve customer concerns with empathy, professionalism, and sound judgement.
Investigate complex cases and coordinate with internal stakeholders and service providers to facilitate resolutions.
Assess claims relating to product quality, warranties, and extended guarantees.
Maintain accurate customer records and case documentation within CRM systems.
Meet service level expectations and response timeframes while maintaining a high standard of customer experience.
Build trust and customer loyalty by consistently delivering positive and seamless experiences.

Let's connect Who you are

Let´s connect As a Customer Resolution Representative, you are:

Previous experience in customer service, contact centres, retail operations, or customer resolution environments.
Strong problem-solving and decision-making skills with the ability to evaluate situations and recommend practical solutions.
Excellent verbal and written communication skills with a professional and customer-focused approach.
Demonstrated resilience and the ability to remain calm and composed when handling challenging situations.
Strong attention to detail and the ability to manage multiple priorities effectively.
Confident computer literacy and the ability to quickly learn new systems and technologies.
A collaborative mindset and the ability to work effectively both independently and as part of a team.
A genuine passion for delivering outstanding customer experiences and creating positive outcomes.

Local section (title) We need people like you

Local section (text) At IKEA, work is so much more than a job. Come join us!

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

Living our values
Being your unique self, while respecting and including others
A passion for home furnishing
Performing & delivering while learning & developing
Having fun!

Apply Now

Refine Your Search

case worker jobs in perth, wa

Customer Resolution Representative

National Industrial Coordinator

Clinical Consultant OT

Occupational Therapist - NDIS

Legal Specialist

Industrial Officer

Project Engineer

Occupational Therapist

Senior Rehabilitation Consultant

Registered Psychologist - Injury Rehabilitation and Recovery

Occupational Therapist – Permanent Part-Time

Senior Industrial Officer

Physiotherapist Full Time / Part Time

Senior Case Manager

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