Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:www.chubb.com
About the Role
This is an opportunity for a Financial Lines Claims Specialist to join a high-performing team and play a key role in managing a portfolio of claims. You will be responsible for delivering high-quality claims outcomes through effective investigation, reserving and adjustment, while providing a consistently exceptional service experience to clients and other stakeholders.
As a specialist, you will bring strong technical claims expertise, sound judgement and a proactive approach to each file. You’ll work closely with internal teams, external counsel and other key stakeholders to assess coverage, investigate loss, manage litigation strategy and drive claims to timely and appropriate resolution, all in line with Chubb’s claims philosophy, best practice guidelines and relevant regulatory requirements.
In this role, you will:
- Analyse first report of claim, suit or underlying material to determine nature of loss, coverage provided and scope of damage
- Conduct or direct needed investigation relative to all aspects of reported claims. Secure and/or file all supporting documentation and verify same for accuracy, relationship and completeness
- Establish accurate and timely reserves
- Maintain active diary to achieve timely development of file and timely disposition
- Provide exceptional service standards in line with best practice guidelines
- Practise sound litigation controls over counsel
- Promptly and properly document all developments in claim file
- Meet with appropriate parties to litigation or claims, as necessary, to resolve issues
- Effectively communicate with the following: Claim Department, Customer Services, Loss Control, Underwriting Departments, brokers, insureds, counsel, third parties and/or their legal representatives
- May direct claim representatives to participate in file development and subrogation
- Adhere to Insurance Contracts Act and all other relevant statutory rules and regulations
- Effectively control the use, work product and expenses of outside vendors
- Exercise good judgement in reaching final disposition of claim by evaluating nature of loss, liability, injury/damage, coverage provided and applicable limits
- Participate in branch marketing efforts
- Such other duties as may be delegated by the Claims manager
What you’ll bring to the role
- A tertiary qualification (law degree desirable but not required)
- Investigation techniques
- Written and verbal communication skills relative to claims handling
- Insurance policies and the Insurance Contracts Act
- Legal requirements and regulations
- Damage and/or loss evaluation
- Negotiations
- Industry trends
- Litigation procedures
- Reserving skills
Chubb Claims Philosophy
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Why Chubb?
Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.
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