In-Demand Implementation lead Jobs in Darwin, Nt

Customer Success Manager
NEC Corporation —Darwin NT
- Management
- Leadership
- Communication skills
- Health insurance
- Parental leave
Principal Policy Officer
Department of Logistics and Infrastructure —Darwin NT
- $136,380 - $152,357 a year
- Temporary
- Management
- Research
- Analysis skills
Director Policy
Department of Children and Families —Darwin NT
- Full-time
- Communication skills
- Negotiation
11d
Senior Business Analyst
Centorrino Technologies —Darwin NT
- Contract
- Analysis skills
- Communication skills
Quick Apply
14d
Principal Policy Officer - Remote Health Reform
Department of Health —Darwin NT
- $152,357 a year
- Full-time
- Remote
- Research
- Communication skills
- Negotiation
4d
Health Safety and Environment Advisor - Darwin and Far North Queensland
CSIRO —Darwin NT
- $100,000 - $113,000 a year
- Full-time
- Hybrid work
- No degree
Senior Analyst - Economic Policy
Department of Treasury and Finance —Darwin NT
- $102,505 - $114,282 a year
- Overtime
- Research
- Analysis skills
- Communication skills
5d
Manager Compensation
Gallagher Bassett —Darwin NT
- Hybrid work
- Leadership
- Employee stock purchase plan
- Health insurance
Consultant – SCADA / EMS
PSC Consulting —Larrakeyah NT
- $110,000 - $135,000 a year
- Hybrid work
- Management
- Engineering
- SQL
Senior Teacher – Teaching and Learning
Department of Education and Training —Palmerston NT
- $145,286 a year
- Full-time
- English
- Experience working with children
3d
Principal Ecologist - Darwin
SLR Consulting —Darwin NT
- Full-time
- Computer skills
- Leadership
- Communication skills

More jobs to discover

Find similar jobs that you might be interested in.

Principal Policy Officer
Department of Logistics and Infrastructure —Darwin NT
A relevant tertiary qualification. Lead and manage the development, implementation and evaluation of complex policy related projects, including through.
$136,380 - $152,357 a year
Principal Policy Officer - Remote Health Reform
Department of Health —Darwin NT
Relevant tertiary qualification in health science or a related discipline, with appropriate membership. Relevant undergraduate qualification in health, public…
$152,357 a year
4d

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Customer Success Manager

NEC Corporation
Darwin NT

Apply Now

Job Details

Benefits

Health insurance
Parental leave
Employee assistance program
Paid volunteer leave
Salary packaging
Insurance services

Qualifications

Management
ITIL
Leadership
Communication skills

Full Job Description

About the role

As Customer Success Manager, you'll play a critical role delivering Managed Services for a government client, acting as the primary point of contact for core ITIL functions and overseeing the delivery, performance, and governance of IT Services.

You'll lead a multidisciplinary Service Management team, including Change Coordinators, Service Improvement Leads, Problem Coordinators, and Service Improvement Analysts; ensuring ITIL-aligned processes are effectively executed and optimised. Working closely with the customer, you'll address service issues, provide performance reporting, and ensure Service Delivery meets all contractual obligations while driving continuous improvement across all service management functions.

You'll also align NEC's IT services with the customer's strategic objectives, ensuring solutions are delivered efficiently, cost-effectively, and in support of broader business goals.

What You'll Be Doing

Act as the escalation point for core ITIL functions, ensuring customer success and satisfaction
Lead, mentor, and manage service management teams, including Change Coordinators, Service Improvement Leads, Problem Coordinators, and Service Improvement Analysts
Oversee Change, Problem, and Continual Service Improvement activities to maintain service stability, availability, and performance
Proactively identify and address customer needs, pain points, risks, and growth opportunities
Collaborate cross-functionally with implementation, operations, and IT support teams to deliver exceptional customer experiences
Own service governance, including service reviews, reporting, and executive-level presentations
Provide regular performance reporting and insights to customers and internal stakeholders
Drive continuous improvement initiatives to enhance service quality, efficiency, and outcomes
Influence stakeholders and present compelling proposals

Skills & Experience

Proven success in a customer-facing ICT role, ideally within managed services
Extensive experience in IT managed services or IT-focused service delivery
Demonstrated leadership managing and developing diverse operational and service management teams
Strong understanding of ITIL practices, particularly Change, Problem, and Continual Service Improvement
Exceptional communication skills, with the ability to build trusted relationships at all levels
A strong passion for customer experience and long-term client success
Experience overseeing daily IT operations in complex environments
Confidence engaging with technical specialists, senior leadership, and customer executives

What's in It for You?

Extra rewards - bonus and wellness days after 6 months
Wellbeing covered - health insurance discounts, EAP support, and wellbeing programs
Work–life perks - 14 weeks paid parental leave, extra leave options, and paid volunteer days
Everyday savings - retail, travel, entertainment and salary packaging benefits

Our Purpose

At NEC, we are committed to creating social values centered on safety, security, fairness, and efficiency, working towards a sustainable world where everyone can achieve their full potential.

If you're ready to join a dynamic and innovative team, apply now for this exciting Customer Success Manager role at NEC Australia Pty Ltd.

NEC is an equal opportunity employer that welcomes and encourages applications from all backgrounds, communities, and industries. We are committed to maintaining a diverse and supportive environment, so we can thrive together!

Apply Now

Refine Your Search

implementation lead jobs in darwin, nt

Customer Success Manager

Principal Policy Officer

Director Policy

Senior Business Analyst

Principal Policy Officer - Remote Health Reform

Health Safety and Environment Advisor - Darwin and Far North Queensland

Senior Analyst - Economic Policy

Manager Compensation

Consultant – SCADA / EMS

Senior Teacher – Teaching and Learning

Principal Ecologist - Darwin

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I want to receive the latest job alert for implementation lead in darwin, nt

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