In-Demand Quality manager Jobs in Mackay, Qld

Customer Service Representative
PFD Food Services —Mackay QLD
- Full-time
- Customer service
- Organisational skills
- Negotiation
- Health insurance
- Gym membership
3h
Cinema Worker Level 5
EVT Group —North Mackay QLD
- $33.68 - $40.34 an hour
- Management
- Sales
- Administrative experience
Production Supervisor - Mackay City
Bureau Veritas —Mackay QLD
- Full-time
- Laboratory
- Laboratory experience
- Supervising experience
- Employee assistance program
- Employee discount
Rostering Officer - Casual Position
Good Shepherd Lodge Ltd. —Mackay QLD
- Temporary
- Computer skills
- Leadership
- Communication skills
Quick Apply
Manager - Community and Allied Health Services
Good Shepherd Lodge Ltd. —Mackay QLD
- Full-time
- Management
- Business development
- Budgeting
Quick Apply
Employee Relations Manager
Kinetic —Mackay QLD
- Bachelor's degree
- Psychology
- Business
Store Manager - Mackay, QLD
Ally Fashion —Mackay QLD
- Weekend availability
- Management
- Sales
- Merchandising
- Employee discount
- Referral program
Site Fitter
Liebherr-Australia Pty. Ltd. —Mackay QLD
- Full-time
- Microsoft Office
- Communication skills
- Parental leave
- Employee discount
12d
Project Manager
Ampcontrol —Mackay QLD
- Full-time
- Management
- ERP systems
- Microsoft Office
- Parental leave
- Employee discount
Rostering Officer
Good Shepherd Lodge Ltd. —Mackay QLD
- Full-time
- Computer skills
- Leadership
- Communication skills
Quick Apply
Store Manager (PART TIME)
Clarks —Mackay QLD
- Part-time
- Sales
- Customer service
- Organisational skills
12d
Fresh Manager
Woolworths Supermarkets —Walkerston QLD
- Full-time
- Leadership
- Parental leave
FIFO Relief Unit Manager
Compass Group Australia —Mackay QLD
- Full-time
- Management
- Analysis skills
- Recruiting
- Free food
Intermediate Accountant
Coombs Business Services —Mackay QLD
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Civil Engineer
AECOM —Mackay QLD
- Full-time
- Hybrid work
- Communication skills
Radiator Fitter – Fitters, Mechanics & Radiator Technicians
Coxons Group Australia —Mackay QLD
- Full-time
- Mechanic experience
- Maintenance
- Communication skills
- Employee assistance program
Clinician
Bravehearts —Mackay QLD
- Full-time
- Microsoft Office
- Experience working with children
- Communication skills
Care Leader (Mackay)
MANAWISE Care Pty Ltd —Mackay QLD
- Full-time
- CPR Certification
- First Aid Certification
- Leadership
Quick Apply
11d
Microbiology Scientist
Queensland Government —Mackay QLD
- Weekend availability
1d
Assistant Manager
Subway —Mackay QLD
- Morning shift
- Management
Quick Apply

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Customer Service Representative

PFD Food Services -
Mackay QLD

Apply Now

Job Details

Full-time
3 hours ago

Benefits

Health insurance
Gym membership

Qualifications

Customer service
Organisational skills
Negotiation
Time management

Full Job Description

Play a key role in supporting the Australian economy.
Discounted food, travel, entertainment, gym membership, staff parking and, + more.
Full time work.

Company

For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions.

In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers.

In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential.

About this Position

We’re looking for an energetic and customer-focused individual to join our team as a Customer Service Representative. In this frontline role, you’ll be the first point of contact for our valued customers placing orders, handling enquiries, and resolving issues with professionalism and care. If you thrive in a fast-paced environment, love building relationships, and enjoy finding solutions, we’d love to hear from you

Key Responsibilities

Receive and manage a high volume of inbound customer calls.
Accurately process orders received via phone, email, fax, and online channels.
Make outbound calls to follow up with customers, confirm orders, and share product updates.
Communicate with customers about stock availability and suggest suitable alternatives.
Handle and record customer complaints, ensuring follow-up and resolution in line with procedures.
Promote PFD’s extensive product range during customer interactions.
Create and update customer records and assist in setting up new accounts.
Generate custom pantry/order sheets using customer order history.
Support other departments with administrative or operational tasks as required.
Adhere to all workplace health, safety, food safety, and compliance policies, and actively contribute to a positive safety culture.

What We’re Looking For

To thrive in this role, you will bring:

A professional phone manner and a strong ability to build lasting customer relationships.
Exceptional time management and organisational skills.
A problem-solving mindset with attention to detail.
Confidence in selling and negotiating with customers.
A clear understanding of the full service cycle from order to delivery.
A team-first attitude with flexibility to assist where needed.

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

Culture & Values

Customer Focus

Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.

Respect

Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically.

Passion

Share the passion of making us a successful and dynamic company. Let’s celebrate successes.

Simplicity

Let’s minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company.

Leadership

All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do.

How to Apply

This is a fantastic opportunity to join a well-established business where your customer service skills can shine. If you’re proactive, dependable, and ready to be part of a supportive team, apply now and help us deliver quality service to our customers every day. Click the apply button and submit your updated resume and a cover letter.

As part of our recruitment process, do you consent to undergoing employment checks? These may include a medical assessment (which may involve drug and alcohol testing), a National Police History Check, a Working With Children/Vulnerable Groups Check, and a Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CVs from recruitment agencies or third parties. Any CVs sent directly to Line Managers will not be considered, and we will not be responsible for any associated fees or costs.

PFD Food Services is committed to being an Equal Employment Opportunity employer.

Apply Now

Refine Your Search

quality manager jobs in mackay, qld

Customer Service Representative

Cinema Worker Level 5

Production Supervisor - Mackay City

Rostering Officer - Casual Position

Manager - Community and Allied Health Services

Employee Relations Manager

Store Manager - Mackay, QLD

Site Fitter

Project Manager

Rostering Officer

Store Manager (PART TIME)

Fresh Manager

FIFO Relief Unit Manager

Intermediate Accountant

Civil Engineer

Radiator Fitter – Fitters, Mechanics & Radiator Technicians

Clinician

Care Leader (Mackay)

Microbiology Scientist

Assistant Manager

I want to receive the latest job alert for quality manager in mackay, qld

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