In-Demand Incident manager Jobs in Canberra, Act

ITSM Specialist - Major Incident Manager
NEC Corporation —Majura ACT
- Management
- Communication skills
- Health insurance
- Parental leave
ITSM Tool Administrator
Leidos —Canberra ACT
- Full-time
- No degree
- AI
- Leadership
- Annual leave
2d
Director: Presales Enterprise Architecture (Defence)
NTT DATA —Canberra ACT
- Full-time
- Azure
- Engineering
- AWS
ITSM Specialist - Service Level Manager
Leidos —Canberra ACT
- Full-time
- Annual leave
Systems Administrator | Kubernetes
Leidos —Canberra ACT
- Full-time
- Azure
- Administrative experience
- AWS
- Annual leave
5d
Technical Team Lead
Leidos —Canberra ACT
- Full-time
- Management
- Leadership
- Communication skills
- Annual leave
Cadetship Development Program
Manteena —Canberra ACT
- Full-time
- Construction experience
- Communication skills
Senior Governance, Risk and Compliance Specialist
Leidos —Canberra ACT
- Full-time
- AI
- Leadership
- Communication skills
- Annual leave
Sonder Responder - ACT
Sonder.io —Canberra ACT
- Weekend availability
Quick Apply
Senior Operations Lead - NOC
NTT DATA —Canberra ACT
- Full-time
- Hybrid work
- No degree
- Parental leave
Urgent Care Manager | Phillip | Full Time
For Health Group —Phillip ACT
- Weekend availability
- Management
- Supervising experience
- Leadership
- Health insurance
- Employee assistance program
End Point Services Manager
Unisys —Canberra ACT
- Full-time
- Azure
- Leadership
3d
Level 3 - Technical Service Engineer
KBR —Canberra ACT
- Full-time
- Analysis skills
- In-person
- Communication skills
- Parental leave
Technical Platform Manager
Showtime Consulting —Canberra ACT
- Azure
- Management
- AWS
9d
Networking Territory Manager
Hewlett Packard Enterprise —Canberra ACT
- Full-time
- Sales
- Bachelor's degree
- No degree
GRC Analyst - 5 months
Leidos —Canberra ACT
- Full-time
- Leadership
- Annual leave
Systems Integrator - 5 months
Leidos —Canberra ACT
- Full-time
- Administrative experience
- Analysis skills
- Leadership
- Annual leave
Product Manager
Accenture —Canberra ACT
- Full-time
- Analysis skills
- Product management
- Agile
- Parental leave
Expression of Interest - Test Engineers - TSPV
Leidos —Canberra ACT
- Full-time
- Computer science
- Management
- No degree
- Annual leave
Senior Client Delivery Executive
Unisys —Canberra ACT
- Communication skills

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ITSM Specialist - Major Incident Manager

NEC Corporation
Majura ACT

Apply Now

Job Details

Benefits

Health insurance
Parental leave
Employee assistance program
Paid volunteer leave
Salary packaging
Insurance services

Qualifications

ITIL Certification
Management
Incident management
IT service management
ITIL
Communication skills

Full Job Description

Join NEC and lead the response to critical incidents while driving ITIL best practices across Incident, Problem, Change, Knowledge, and Service Management processes. You'll work closely with customers, operational teams, and leadership to minimise business impact, improve service performance, and deliver continual service improvement.

You will act as the central coordination point during Priority 1 and Priority 2 incidents, ensuring rapid restoration of services, clear stakeholder communications, and effective post-incident review outcomes. Representing the service integrator for internal and external service providers in a complex, multi-vendor environment, you'll drive service reliability, risk reduction, and continual service improvement initiatives aligned to ITIL frameworks.

Key Responsibilities

Lead Priority 1 & 2 Major Incident response and stakeholder communications.
Coordinate cross-provider incident activities and escalations.
Ensure clear interfaces between incident and other practices.
Facilitate Post Incident Reviews (PIRs) between one or more providers.
Provide end-to-end visibility of practice performance, risks and trends.
Identify and implement continual service improvement initiatives.

About you

You’ll be a highly organised and analytical ITSM professional who thrives in a fast paced, operational environment.

To Be Successful You'll Bring

NV1 or Baseline Clearance
3-5+ years' experience in Major Incident Management, Service Operations, or a related IT Service Management role
Experience responding to high-impact incidents within a rostered 24x7 major incident team
Excellent stakeholder engagement and communication skills

Desirable Qualifications

Relevant tertiary qualification
ITIL and SIAM certification (Foundation or higher preferred)

Why NEC?

At NEC, we help organisations deliver technology solutions that improve lives and create a brighter future. You'll join a collaborative team that values innovation, continuous improvement, and service excellence while supporting critical customer environments.

What’s In It for You?

Bonus & wellness days (after 6 months)
14 weeks paid parental leave
Up to 4 paid volunteer days per year
Discounts on health insurance, travel, entertainment & more
Salary sacrificing options (car leasing, super, etc.)
Employee Assistance Program – free, confidential support for you & your family

Ready to make an Impact?

Update your resume and show us how your applications experience aligns with this role. Tell us why you're the right fit. We want to see your expertise in action to give your application full consideration.

Apply today and let’s Orchestrating a Brighter World together!

Apply Now

Refine Your Search

incident manager jobs in canberra, act

ITSM Specialist - Major Incident Manager

ITSM Tool Administrator

Director: Presales Enterprise Architecture (Defence)

ITSM Specialist - Service Level Manager

Systems Administrator | Kubernetes

Technical Team Lead

Cadetship Development Program

Senior Governance, Risk and Compliance Specialist

Sonder Responder - ACT

Senior Operations Lead - NOC

Urgent Care Manager | Phillip | Full Time

End Point Services Manager

Level 3 - Technical Service Engineer

Technical Platform Manager

Networking Territory Manager

GRC Analyst - 5 months

Systems Integrator - 5 months

Product Manager

Expression of Interest - Test Engineers - TSPV

Senior Client Delivery Executive

I want to receive the latest job alert for incident manager in canberra, act

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