Regulatory Service Officer
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Support frontline inspectors and contribute to regulatory outcomes that protect workers across New South Wales
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Clerk Grade 3/4, commencing salary $87,199 plus super
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Ongoing, 35 hour week, based in Parramatta or Wollongong
About us
SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.
About the team
The Investigations and Enforcement Directorate is responsible for providing frontline advisory, triage and response functions, including leading and or contributing to first response activities for critical Work Health and Safety (WHS) incidents. The Directorate also leads the investigation of WHS matters, management of the High-Risk Workplace and Repeat Offender Program and manages and coordinates SafeWork’s Enforceable Undertakings function. Broadly the Directorate also leads and or contributes to building and maintaining critical partnerships and relationships with other regulators, communicates WHS regulatory outcomes and lessons learnt to industry and the community.
About the role
The Regulatory Service Officer position is responsible for providing support to the Investigations and Enforcement Directorate and work across a broad range of interesting and diverse tasks. This includes but is not limited to:
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Providing high level administrative support to Investigating Inspectors, assisting with collating and reviewing investigation briefs of evidence.
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Maintaining accurate records, ensuring current and relevant information is available and relevant policies, procedures, confidentiality and privacy requirements are met.
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Scheduling meetings, calendar management, preparing agendas and taking accurate minutes.
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Assisting Inspectors and Managers with portfolios of work which includes preparing power point presentations
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Data entry and reporting
To learn more about the role, please
About You
This opportunity would suit a motivated individual who has the ability to work in a high-volume fast-paced regulatory environment. With experience in providing a variety of administrative support services, managing competing priorities and being capable of working independently without direction. Our ideal candidate should also be able to demonstrate:
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Advanced time management skills and an exceptional ability to prioritise work activities and requests for information in a high volume-environment.
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Working in a team collaboratively and share information to achieve business outcomes.
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Ability to plan and prioritise outcomes and respond flexibly to changing circumstances
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Achieve results through the efficient use of resources and a commitment to quality outcomes
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Ability to keep up to date with relevant legislation, policies and procedures in order to provide accurate and efficient levels of support.
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Commitment to customer service
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High level of skills across a range of Microsoft applications
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Excellent communication and relationships building skills and the ability to work with a variety of internal and external stakeholders
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Discretion and confidentiality and have a proven high level of attention to detail
How to apply
Click ‘Apply Online’ to access our application portal and submit your application. Your application should include a cover letter (no more than 2 pages) and resume (no more than 5 pages) outlining your capabilities and experience relevant to the role.
Application closing date: Monday 31st August 2026 (9:59AM)
For further information in relation to the advertised position please contact Kylie Stevens at
[email protected]
For enquiries relating to the recruitment process, please contact Tayla Gibbs at
[email protected]Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Tayla Gibbs at
[email protected]
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
