ACESGroup; Where People, Safety, and Technology Connect.
At ACESGroup, we have always been a leader in combining operational expertise with cutting-edge technology. Our point of difference is clear: we do not just use technology: we build it.
Across every division, from frontline operations to corporate services, our bespoke software tools are transforming how we work, improving safety, efficiency, and decision-making in real time.
Our technology is not solely for internal use; it is proven, commercial-grade innovation trusted by clients and organisations across Australia and internationally.
ACESGroup is not a guard supply company with technology in the background, we are a technology innovation company with a high-tech guarding division.
We are shaping the future of the security industry by integrating people, systems, and smart technology to deliver safer, more connected environments.
At ACESGroup, innovation is part of how we speak, teach, and operate, and we are seeking team members who wish to develop and grow with us.
About the Role
Are you a practical, people-focused leader who is passionate about delivering high-quality vocational education and training?
ACESGroup is seeking an experienced RTO Manager to lead the day-to-day management and continued growth of our Registered Training Organisation. This role requires a confident, hands-on leader who can balance strategic direction with active operational oversight, supporting trainers, administration teams, students, clients, and regulatory requirements.
As a leading provider of nationally recognised qualifications and workforce development programs in the security and safety industry, ACESGroup plays a vital role in upskilling professionals who safeguard people, property, venues, events, and critical infrastructure.
This is a senior management role with direct responsibility for RTO operations, compliance, team performance, service delivery, and business growth. You will take an active leadership role across the organisation, ensuring the RTO runs efficiently, remains compliant with the Standards for Registered Training Organisations (RTOs) 2025, and delivers industry-relevant training programs that meet the needs of students, the security sector, and clients across Australia.
The successful candidate will be expected to lead from the front, provide clear direction to trainers and administrative staff, make sound operational decisions, and maintain a strong focus on quality, accountability, and continuous improvement.
Key Responsibilities
Hands-on Management & Operational Leadership
- Lead the daily operations of the RTO, ensuring training delivery, administration, compliance, reporting, and student services are managed effectively
- Provide visible, practical leadership to trainers, assessors, and administrative staff
- Set clear expectations, monitor performance, and ensure team members are accountable for quality outcomes
- Oversee scheduling, resource planning, trainer allocation, student progression, and operational workflows
- Identify and resolve operational issues quickly, professionally, and in line with business priorities
- Drive a culture of ownership, service excellence, compliance, and continuous improvement
- Support staff with coaching, guidance, problem-solving, and performance development
Strategic Leadership
- Develop and implement strategies aligned with ACESGroup’s broader business goals
- Lead the commercial growth of the RTO by identifying new opportunities for expansion
- Translate strategic objectives into practical operational plans and measurable outcomes
- Build and maintain strong relationships with key stakeholders, including government departments, regulators, clients, and industry partners
- Contribute to the development of innovative, industry-relevant training programs that support workforce capability
Compliance & Quality Management
- Ensure compliance with ASQA Standards for RTOs 2025 and relevant government regulators, including SafeWork NSW, Security Licensing & Enforcement Directorate (SLED), NSW Food Authority, aviation regulators, Department of Home Affairs – Critical Infrastructure Security Centre (CISC), and Liquor & Gaming NSW
- Develop, review, and improve RTO policies, procedures, systems, and quality frameworks
- Conduct internal audits and manage external audits with regulatory bodies
- Maintain strong oversight of training and assessment practices, student records, reporting obligations, and evidence requirements
- Administer and manage government-funded programs, including Smart and Skilled, TNI creation, PAS monitoring, and financial cap management
- Lead corrective actions, continuous improvement activities, and compliance rectification processes where required
Marketing & Business Development
- Develop and execute marketing strategies to promote ACESGroup training programs
- Build partnerships with Job Service Agencies, employment networks, corporate clients, and industry stakeholders
- Prepare client quotations for onsite training and identify opportunities to increase student enrolments
- Work closely with internal teams to ensure training solutions meet client, workforce, and industry needs
- Support commercial growth while maintaining quality, compliance, and student outcomes
Team Leadership
- Lead, manage, and support a team of trainers, assessors, and administrative staff
- Conduct performance reviews, provide feedback, and promote professional development
- Build a positive, inclusive, accountable, and high-performing team culture
- Ensure staff understand their responsibilities and are supported to meet operational, compliance, and service standards
- Lead by example through professionalism, sound judgement, responsiveness, and strong communication
What You’ll Bring
Essential Qualifications & Experience
- Certificate IV in Training and Assessment, TAE40116 or equivalent
- Relevant tertiary qualification in Business, Management, Education, or a related field
- Minimum 5 years’ experience in RTO management or senior RTO operations
- Demonstrated experience leading teams in a hands-on management capacity
- Strong understanding of ASQA Standards for RTOs 2025
- Working knowledge of Smart and Skilled operational guidelines
- Ability to meet suitability requirements to work in the security industry, including relevant background checks
Key Skills & Attributes
- Strong hands-on leadership and people management capability
- Ability to manage daily operations while maintaining a strategic focus
- Sound business acumen and commercial awareness
- Proven compliance, audit, and quality management expertise
- Excellent communication, stakeholder engagement, and relationship management skills
- Strong decision-making, problem-solving, and conflict resolution abilities
- Ability to coach, guide, and hold teams accountable
- High attention to detail and commitment to continuous improvement
- Technical proficiency across SMS, LMS, Microsoft Office, and ability to adapt to new systems
What ACESGroup Offers
- A leadership role with genuine influence across training, workforce development, and operational performance
- Opportunity to lead a team and make a practical impact on quality, compliance, and student outcomes
- Join a company that embraces smart technology, digital platforms, and data-driven systems to empower its people
- Ongoing career development and clear pathways for progression
- Convenient work locations with access to major transport links
- Opportunity to work on innovative security technology projects, including vision analytics for safety
- Diverse opportunities across events, venues, and critical infrastructure nationally
- Attractive employment conditions and a supportive workplace culture
- Opportunity to leverage AI and digital tools for efficient risk management, reporting, and operational improvement
How to Apply
If you are ready to join a progressive and forward-thinking team within a company that truly values your contribution, please click APPLY NOW! You can also get in touch for a confidential chat with our Recruitment Team on (02) 9699 7711 for a confidential discussion.
All candidates who reach the interview stage must pass a LLND (Language, Literacy, Numeracy and Digital) test before the interview can commence.
About Us
For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.
We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.
Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.
At ACESGroup, we do not just offer jobs: we build long-term careers within a company that is redefining what security looks like in a digital world.
ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.
We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.
ACESGroup does not accept referrals from recruitment agencies.
ABN: 16 002 990 794 | ACN: 002 990 794 | M/L: 404776913 | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-398-30S
Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.
Pay: From $115,000.00 per year
Work Location: In person
