Sapphire Support is a well-established and growing provider in the disability sector, specialising in Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA).
With a team of approximately 80 staff, we are focused on delivering consistent, high-quality support to our participants while maintaining strong systems, clear structure, and a positive team culture.
We are seeking an experienced and proactive Client Services Officer (CSO)- (Our name for a Coordinator) to join our Head Office team.
This role is similar to a Service Coordinator and plays a key part in managing participant services, supporting Team Leaders, and ensuring the effective day-to-day operation of our houses.
You will work closely with the Operations Manager and leadership team to ensure services are delivered to a high standard, while maintaining strong communication with stakeholders.
This is a hands-on operational role that requires a high level of organisation, consistent follow-up with team members under your supervision, and the ability to manage people confidently.
This role will suit someone who is structured, accountable, and comfortable taking ownership of both service delivery and team performance.
- Manage participant services across allocated houses
- Maintain strong communication with participants, families, and stakeholders
- Work closely with Team Leaders to support staff and house operations
- Conduct stakeholder meetings (approx. every 8 to 10 weeks)
- Facilitate toolbox meetings within houses (approx. every 6 weeks)
- Meet with Team Leaders fortnightly to review house performance
- Provide structured fortnightly reports to the Operations Manager (cc: CEO)
- Ensure documentation, communication, and service delivery standards are maintained
To be successful in this role, you will:
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Have experience in the NDIS / disability sector (Service Coordinator or similar), we are looking for an experienced person
- Be highly organised with strong attention to detail
- Have excellent communication and stakeholder management skills
- Be confident working across multiple priorities and houses
- Be a strong team player who supports others
- Be proactive, reliable, and solutions-focused
We are also looking for someone who brings a positive, upbeat personality and a good sense of humour — this is a people-focused role, and the ability to build strong relationships while maintaining a light, professional approach is highly valued within our team.
At Sapphire Support, our approach to communication is simple:
We believe in positive and constructive communication at all times — we leave the drama for actors on the stage.
If you thrive in a professional, respectful, and solutions-focused environment, you will fit well within our team.
As part of our operational leadership team, this role participates in an on-call roster, providing support outside of standard business hours.
The on-call roster operates on a 7-day rotation approximately every 5 weeks, and includes responsibility for supporting staff with operational matters as required.
As a medium-sized provider, on-call activity is generally manageable and primarily relates to staff availability matters such as sick calls, supported by clear internal processes.
A generous on-call allowance is provided in recognition of this responsibility. (Above the nominated Salary amount)
This requirement is standard within our sector, and we are seeking someone who is comfortable and experienced in working within an on-call environment.
- Competitive salary package
- Fully maintained company vehicle
- Individual and company performance bonus structure, aligned to overall company performance and profitability at the end of the financial year
- Stable, full-time position within a respected organisation
- Modern office environment in Mooloolaba (Your own office)
- Strong systems and tools to support your role
- A supportive and collaborative team culture
- The opportunity to make a meaningful impact in participant outcomes
Please submit your resume and cover letter addressing key criteria.
All applications and enquiries will be treated in the strictest confidence.
If you would like to have a confidential discussion about the role prior to applying, the CEO is happy to speak with suitable candidates. On reach out via Email the CEO will make phone contact on suitable applicants.
Paul Freebody – CEO
[email protected]
About Sapphire Support Sapphire Support is the Sunshine Coast's leading registered NDIS provider, delivering person-centred disability and mental health support services to participants who want to live independently, confidently, and on their own terms. Based in Mooloolaba, we support individuals across Assisted Daily Living, Supported Independent Living, Specialist Disability Accommodation, and Social & Community Participation — providing care that is tailored, evolving, and always built around the person. Our values We believe everyone deserves to live their best life. That belief sits at the heart of everything we do — for our participants and for our team. Compassion — We take a person-first approach in every interaction, recognising that every individual brings a unique set of needs, strengths, and goals. Quality — Our staff are experienced, well-trained, and supported to deliver the highest standard of care. Transparency — We're upfront, honest, and accountable — to our participants, their families, and each other. Individuality — Cookie-cutter care isn't our style. We tailor our support to the person in front of us, every time. What it's like to work here At Sapphire Support, we treat our team like family. You'll work alongside people who genuinely care — about the participants they support and about each other. We invest in your development through ongoing training, mentorship, and real career pathways, and our Employee Assistance Program means support is available to you too, not just those we serve. If you're looking for meaningful work in a team that has your back, you're in the right place.
