In-Demand Intelligence developer Jobs in Parramatta, Nsw

Senior Technical Support Engineer (Integrations)
FloQast —Sydney NSW
- Full-time
- Bilingual
- Salesforce
- APIs
Technical Program Manager (Tech Saas) - ML / AI
Nearmap —Barangaroo NSW
- Full-time
- Hybrid work
- AWS
- Analysis skills
- Software development
- Annual leave
- Parental leave
Quick Apply
AI Solutions Architect
Neo4j —Sydney NSW
- Remote
- Azure
- Master's degree
- SQL
4d
Full Stack Software Engineer - Agentic AI
NinjaTech AI —Sydney NSW
- $160,000 - $190,000 a year
- Full-time
- Computer Science
- AWS
- Bachelor's degree
- Health insurance
- Annual leave
Data Analyst
Wisr —Sydney NSW
- Full-time
- Hybrid work
- SQL
- AI
- Parental leave
- Employee assistance program
Quick Apply
1d
Senior Solutions Engineer
Okta —Sydney NSW
- Management
- Computer Science
- Engineering
Senior Front End Developer - Data & AI
MYOB —Sydney NSW
- Hybrid work
- Management
- APIs
- AI
- Parental leave
Senior Consultant
Thales —Barangaroo NSW
- Full-time
- Hybrid work
- Parental leave
Senior Software Engineer II
RELX —Sydney NSW
- Full-time
- Management
- Software development
- AI
- Health insurance
- Employee assistance program
Client Executive
Thales —Barangaroo NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Financial services
- Parental leave
Senior Test Automation Engineer
Advanced Navigation —Sydney NSW
- Computer Science
- Engineering
- Bachelor's degree
Senior Manager, Cyber Offensive
Transport For NSW —Macquarie Park NSW
- Full-time
- Communication skills
3d
Account Development Representative (Australia)
Kong —Sydney NSW
- Full-time
- Remote
- Sales
- Salesforce
- Master's degree
14d
Software Engineer, Sovereign Cloud
Google —Sydney NSW
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Senior Sales Executive (Sydney)
Pexip —North Sydney NSW
- Full-time
- English
- AI
Quick Apply
Senior Consultant - Offensive Security
Thales —Barangaroo NSW
- Full-time
- Hybrid work
- Parental leave
Market Research Associate
CoStar Group —Sydney NSW
- Full-time
- Microsoft Excel
- Research
- Office
Software Engineer in Test
ClearRoute —Sydney NSW
- Hybrid work
- Azure
- AWS
- Agile
- Profit sharing
- Health insurance
Lead Consultant (Procurement)
Turner & Townsend —Sydney NSW
- Full-time
- Leadership
- Communication skills
- Negotiation
Quick Apply
Developer Experience Director - APAC
Xsolla —Sydney NSW
- Full-time
- Remote
- APIs
- AI
- Leadership
Quick Apply

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Senior Technical Support Engineer (Integrations)

FloQast -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Jira
Bilingual
Mandarin
SSO
RESTful API
Multilingual
Enterprise software
Salesforce
Slack
Technical support
Zendesk
REST
B2B
APIs
JSON
SaaS
AI
Log analysis
Leadership
Communication skills
German
Information Technology

Full Job Description

What You'll Do:

Own support cases from customers/colleagues/partners, applying proper prioritization and delivering clear and effective solutions primarily via email and screen share.
Troubleshoot error messages and unexpected behaviors, unblocking customers by identifying root causes and delivering technical resolutions.
Perform backend configuration work, including data transformations, uploads, and migrations, to maintain functionality and meet customer requirements.
Handle a wide range of L1, L2, and L3 support cases related to assigned Solution(s) and SME specialization(s), including ownership of the most technically demanding cases within the team.
Lead L3 case resolution end-to-end, coordinating with Engineering from initial triage through remediation; serves as the primary Support representative during P2 incidents and co-leads P0/P1 response alongside Support leadership.
Develop and maintain expertise in 4+ SME areas, with recognized depth that the broader team draws on.
Utilize internal admin tools (Super) to retrieve and modify account data (CRUD operations) and provide hands-on assistance within customer environments.
Leverage technical tools like session replay, log analysis, developer tools, and API clients (e.g., Postman) to perform troubleshooting.
Participate in daily standups and internal Slack discussions to collaborate on active tickets and projects.
Mentor fellow TSEs through shadowing sessions, ticket reviews, and live ticket collaboration.
Partner with local colleagues (ASM, ATC, PIC, AM, etc) on regional customer implementations and post-launch initiatives, and contribute to internal APAC planning and reporting cadences.
Contribute to assigned special projects and initiatives, leveraging creative problem-solving skills to help the department achieve its goals.

What You'll Bring:

Typically 7–10 years of experience in Technical Support, IT, or a related technical field.
High EQ with the ability to assess customer urgency and deliver accurate, timely, and empathetic support.
Ability to apply critical thinking to troubleshoot, diagnose, and resolve customer-reported technical issues.
Strong technical aptitude with the ability to quickly gain proficiency in complex products, including rapidly evolving features across an innovative platform.
Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
Team-first attitude and experience working cross-functionally with Engineering, Product, Customer Success, etc.
Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Experience with ticketing systems (e.g., Zendesk, Salesforce, JIRA) for case management and escalation processes.
Comfort using AI-assisted tools in day-to-day support workflows, including case summarization, knowledge retrieval, and troubleshooting assistance.

Nice to Haves:

Experience working in a B2B Fintech SaaS environment
Prior experience troubleshooting cloud-based platforms or enterprise applications, particularly ERPs or other accounting/finance tools.
Familiarity with regex, JSON, or basic scripting for log analysis, data troubleshooting, and API debugging.
Knowledge of authentication protocols (OAuth, SAML, SSO) and file transfer mechanisms (SFTP, REST APIs).
Hands-on experience with AI-powered support tools, automation strategies, or chatbot-driven ticket deflection.
Familiarity with session replay or log analysis tools for debugging customer issues.
Experience mentoring or training other team members while collaborating on tickets, projects, or escalations.
Degree in a relevant field such as Information Systems, Information Technology, Business, Finance, Accounting, Engineering, Communications, Technical Writing, or a related discipline.
Multi-language support experience (e.g., bilingual English-Mandarin, English-German, etc).

About FloQast:

FloQast is the leading AI-powered Accounting Transformation Platform, uniquely built by former accountants for accountants. We automate complex, recurring accounting workflows—transforming preparers into strategic reviewers and relieving accountants from tedious manual work. Our cloud-based solution is trusted by over 3,500 world-class accounting teams, including Lululemon, Doordash, and the MLB, to drive collaboration and financial accuracy. Driven by a mission to continuously elevate the profession, FloQast is redefining both the practice and the perception of accounting on a global scale.

Our values act as a guiding compass, shaping every decision we make, and are non-negotiable, particularly in our hiring process. Alongside our employees, partners, and customers, we embody these values every day:

Unwaveringly Authentic

Ambitious with Integrity

Empowered to Grow

Committed to Collaboration

Customer Obsessed in All Ways

FloQast is regularly rated as a Best Place to Work!

Inc. Magazine’s Best Workplaces in 2025, 2024, 2023, 2022, and 2021

Best Places to Work by LA Business Journal since 2017 (that’s 9 years!)

Built In’s Best Place to Work in Los Angeles 7 years in a row!

Because we are Customer Obsessed in All Ways, check out what our customers have to say about FloQast on G2 Crowd.

FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

intelligence developer jobs in parramatta, nsw

Senior Technical Support Engineer (Integrations)

Technical Program Manager (Tech Saas) - ML / AI

AI Solutions Architect

Full Stack Software Engineer - Agentic AI

Data Analyst

Senior Solutions Engineer

Senior Front End Developer - Data & AI

Senior Consultant

Senior Software Engineer II

Client Executive

Senior Test Automation Engineer

Senior Manager, Cyber Offensive

Account Development Representative (Australia)

Software Engineer, Sovereign Cloud

Senior Sales Executive (Sydney)

Senior Consultant - Offensive Security

Market Research Associate

Software Engineer in Test

Lead Consultant (Procurement)

Developer Experience Director - APAC

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