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Senior Application Specialist

Queensland Government -
Brisbane QLD

Apply Now

Job Details

Temporary
8 days ago

Qualifications

Management
ITIL
Communication skills
Negotiation

Full Job Description

What you'll do

Lead changes required as per the roadmap, at the request of operations manager.
Provide effective change management, capacity planning, risk management and continuity planning utilising best practices in systems support and service delivery, with the ITIL framework.
Ensure all changes, are delivered on schedule, and as planned in regard to impact to clients.
Ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration of the enterprise infrastructure.
Maintain and manage effective working relationships and engage with third parties that provide technical support for the enterprise infrastructure.
Lead, manage and mentor a team at strategic and operational levels in the integrated operation of complex enterprise information systems to achieve defined service levels.
All staff are responsible for identifying, managing and reporting risks relating to their work.

About you

We are searching for someone who has:
Demonstrated ability to develop and promote ITIL Service Management processes primarily incident / problem / change / release management. (SFIA: USUP Level 4, PBMG Level 5, CHMG Level 5, RELM Level 5)
Demonstrated expert level skills and experience in managing clinical applications and its integration with business requirements and technical environment in a large and complex service delivery environment. In particular expert skills in following ieMR stream Radiology and Pathology.
Demonstrated ability to manage diverse activities and priorities across organisational boundaries to ensure that service delivery meets agreed service levels in a customer focused ICT environment. Experience in negotiating and managing service level agreements with emphasis on a strong customer focus. (SFIA: SLMO Level 5)
Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people including senior business and technical stakeholders to make decisions. (NHS: Effective and strategic influencing)
Proven ability to lead, manage and mentor a team of technical specialists. (NHS: Leading change through people)
Well-developed ability to build and maintain appropriate relationships with team members, other technical specialists, application specialists, vendors and end users (NHS: Collaborative Working)
Ability to lead complex technical projects, offer technical support and advice to consumers.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

Competitive salaries

12.75% superannuation
17.5% leave loading

Employee wellbeing & development

Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

Apply Now

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senior ict program manager jobs

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