In-Demand It support analyst Jobs in Perth, Wa

Service Desk Analyst
Navitas —Perth WA
- Full-time
- Customer service
- Microsoft Office
- Communication skills
3d
Disputes & Investigations, Analyst
Alvarez & Marsal —Perth WA
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- On-the-job training
Senior Analyst | External Audit | Perth
Deloitte —Perth WA
- Bachelor's degree
- Business
- Leadership
- Parental leave
- Employee discount
5d
Technology and Operations Centre Referrals
Accenture —Perth WA
- Full-time
- On-the-job training
- Parental leave
Senior Credit Analyst
Angle Finance —Perth WA
- Full-time
- Hybrid work
- Accounting
- Communication skills
4d
ServiceNow ITOM
Infosys —Perth WA
- $129,311 - $142,018 a year
- Azure
- DevOps
- AWS
- Health insurance
- Parental leave
Senior Relationship Executive
Bank of Queensland —Perth WA
- Full-time
- Leadership
- Parental leave
- Employee assistance program
Associate Director | Data, Analytics & AI
Deloitte —Perth WA
- SQL
- Analysis skills
- AI
- Parental leave
Integration and Automation Specialist (12 Months Fixed Term)
Capricorn Society Limited —Perth WA
- Contract
- Hybrid work
- CRM software
- Azure
- Sales
- Wellness program
- Parental leave
Enterprise Governance and Partnerships - Levels 7-8 - Talent Register
Department of Education —East Perth WA
- Full-time
- Remote
- AI
- Parental leave
Manager - Health & Business Transformation
Sia —Perth WA
- Full-time
- Management
Quick Apply
Enterprise Governance and Partnerships - Levels 5-6 - Talent Register
Department of Education —East Perth WA
- Full-time
- Remote
- AI
- Parental leave
ServiceNow Developer
Capgemini —Perth WA
- Full-time
- Hybrid work
- Administrative experience
- Scripting
- AI
Experienced Analyst | External Audit | Perth
Deloitte —Perth WA
- Bachelor's degree
- Business
- Accounting
- Parental leave
- Employee discount
Senior Analyst | CFO Advisory | Perth
Deloitte —Perth WA
- Finance
- Bachelor's degree
- Leadership
- Parental leave
Data & AI Governance Specialist
Capricorn Society Limited —Perth WA
- Full-time
- Hybrid work
- Azure
- Sales
- AI
- Wellness program
- Parental leave
Bilingual Business Analyst
TechBiz Global GmbH —Perth WA
- Full-time
- Remote
- Bilingual
- Spanish
- English
Finance Business Partner
Kinetic IT —Perth WA
- Full-time
- Analysis skills
- AI
- Employee assistance program
- Employee discount
Penetration Tester / Security Engineer
Red Piranha —Perth WA
- Management
- Customer service
- Administrative experience

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Service Desk Analyst

Navitas -
Perth WA

Apply Now

Job Details

Full-time
3 days ago

Qualifications

Jira
TCP
Customer service
Microsoft Exchange
Technical support
Microsoft Office
ITIL
IT support
Diploma
Working with Children Check
Communication skills
Information Technology

Full Job Description

Company Description

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.

Job Description

Provide timely and effective first and second level advice and support to clients by:

Monitoring, receiving and responding to service desk requests.
Logging, categorizing and prioritizing requests and incidents.
Investigating and troubleshooting basic level faults.
Escalating faults to other technical teams as appropriate.
Aiming to meet and exceed required SLAs.
Work efficiently and effectively when following agreed Service Desk processes.

Contribute to the administration and maintenance of IT systems:

Contributing to the maintenance of the business internal knowledge base by providing insight and analyse trends for service improvement.
Creating and updating relevant documentation.
Undertaking project involvement where possible and contribute to advancement of technology within Navitas.

Contribute to the professional standing of Navitas IT:

Developing and maintaining effective relationships with staff and third parties.
Applying outstanding communication skills to provide excellent service.
Dealing promptly and effectively with staff, other divisions and third parties on all information management and technology related matters.
Willingly take on any other reasonable tasks and responsibilities that may arise.

Contributes to the maintenance of a safe working environment, within their area of operations, by:

Maintaining local workplaces that are safe and without risk to health.
Ensuring relevant occupational health and safety regulations are complied with at local workplaces.

Qualifications

Essential:

Previous experience in an IT Technical Support role
Diploma or equivalent in an IT-related field
Experience with Windows 10/11, MacOS, iOS, Windows Server, Active Directory, Office 365, Exchange
TCP/IP networking knowledge
ITIL Foundation awareness
Ability to resolve IT issues over the phone
Experience with a ticket logging system
Exceptional customer service and communication skills
Ability to work well under pressure
Quick Learner

Desirable:

Experience with PowerShell scripting
Experience with Jira Automation

Additional Information

What we can offer

We offer careers across our global operations.
We recognise and reward.
We understand the importance of showing appreciation.
We care for you. We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive.
Navitas is where work has meaning. Our impact is far-reaching – we create lasting legacies for students and communities.
Access to LinkedIn Learning for your development.

Diversity Equity and Inclusion

At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.

How to Apply

Applications are assessed upon receipt. To view other opportunities, please visit navitas.com/careers.

All applicants must have full working rights within Australia to be considered. Successful candidates depending on their role may be, required to provide a Working with Children Check and undergo a Police Check.

Apply Now

Refine Your Search

it support analyst jobs in perth, wa

Service Desk Analyst

Disputes & Investigations, Analyst

Senior Analyst | External Audit | Perth

Technology and Operations Centre Referrals

Senior Credit Analyst

ServiceNow ITOM

Senior Relationship Executive

Associate Director | Data, Analytics & AI

Integration and Automation Specialist (12 Months Fixed Term)

Enterprise Governance and Partnerships - Levels 7-8 - Talent Register

Manager - Health & Business Transformation

Enterprise Governance and Partnerships - Levels 5-6 - Talent Register

ServiceNow Developer

Experienced Analyst | External Audit | Perth

Senior Analyst | CFO Advisory | Perth

Data & AI Governance Specialist

Bilingual Business Analyst

Finance Business Partner

Penetration Tester / Security Engineer

More jobs to discover

I want to receive the latest job alert for it support analyst in perth, wa

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