Location: South Brisbane, Rocklea & Mt Gravatt
Salary: $65,000 – $72,000 + Superannuation + NFP salary packaging benefits
Leave benefits include 20 days Annual Leave, 13 days Personal Leave, plus an additional 10 paid Wellbeing Days each year
Employment Type: Full Time, Permanent
Hey you!
We currently have two incredible opportunities available! We're looking for a Post Placement Support Consultant and an Employee Engagement Consultant to join us! These positions will be working across our South Brisbane offices, so willingness to travel is essential.
At Matchworks, we support you for all of your employment and recruitment needs as a leading provider of job seeker and disability employment services.
What you’ll do
As an Employer Engagement Consultant in our team you’ll:
- Build and maintain strong, long-term relationships with employers across industries to secure sustainable, customised job opportunities aligned to participants’ skills, interests, and goals.
- Collaborate with employers to design inclusive, tailored employment solutions that meet both business needs and participant outcomes, while driving performance against KPIs and placement targets.
- Provide guidance on inclusive hiring, workplace adjustments, and the benefits of employing people with barriers to employment, while promoting customised employment opportunities across the community.
- Support ongoing success post-placement by working with employers and participants to improve retention, resolve workplace issues, monitor progress, and ensure long-term employment outcomes.
As a Post Placement Support Consultant in our team you'll:
- Deliver practical, on-the-job coaching to build confidence and capability - Provide onsite support during the critical early weeks, guide participants through workplace expectations and communication styles, rehearse challenging conversations, and proactively step in when confidence or performance concerns emerge.
- Act early to prevent job loss and strengthen workplace stability - Monitor attendance and performance patterns, address conflict quickly, support employees through anxiety or adjustment challenges, and liaise with employers to ensure expectations are clear and achievable.
- Foster proactive, collaborative employer partnerships - Maintain regular supervisor check-ins, coach managers in inclusive leadership practices, negotiate reasonable adjustments, and implement strengths-based performance improvement strategies.
- Implement structured retention planning for long-term success - Develop tailored 4, 12, and 26-week support plans, track sustainability milestones, identify training and upskilling pathways, and ensure documentation meets funding and compliance standards.
What you’ll bring
- Strong relationship-building, networking, and business development skills, with the ability to engage employers and generate sustainable job opportunities.
- Excellent communication and advocacy skills, with the ability to influence stakeholders, build rapport, and promote inclusive employment practices.
- Strong analytical and digital capability, including the ability to interpret labour market trends and proficiency in Microsoft Office and case management systems.
- Driver's Licence is essential for these positions as travel is a requirement of the role.
(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)
Bonus points for
- Experience in a customer service or employment support setting.
- Proficiency in Microsoft Office and similar systems.
Why you’ll love working at genU and Matchworks
At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings.
We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.
You’ll also get
- Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
- Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
- Extra Leave – 13 days of personal leave + 10 wellbeing days per year (FTE.)
- Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
- University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
- Wellbeing support - 24/7 access to a holistic employee assistance program
- Referral bonus - bring great people with you and be rewarded
Ready to make a difference? Click apply to complete your application.
Don’t wait to apply! We are reviewing applications as they come in.
You can view the full position description for our Employee Engagement Consultant HERE and our Post Placement Support Consultant role HERE
We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our hiring team Jo on
[email protected] or 0419 709 192
