MCM (Melbourne City Mission) is a leading community services organisation that innovatively works alongside thousands of Victorians and their communities to overcome barriers, providing a broad range of support in Homelessness, Family Services, Disability, Early Childhood Intervention Services, Palliative Care, Education and Mental Health service areas.
The purpose of this position is to lead a team of case managers in the delivery of rapid engagement, culturally safe, flexible, and holistic case management services to young people experiencing homelessness and who may have experienced:
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Require housing and specialist homelessness support and/or
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Family violence or intimate partner violence, and/or
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Who may be pregnant or parenting, and/ or
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May identify as a young woman and experience crisis. The Team Leader oversees a comprehensive monitoring and evaluation framework and flexible funding to meet young people’s needs and goals. They must ensure that the required targets are met for all funded activities, budgets are managed as required, and the quality of services delivered are in line with the program’s service agreement with Department of Family, Fairness and Housing (DFFH), and relevant legislation and service standards.
This position also provides operational oversight and support to the Hume Assertive Youth Outreach Program which provides assertive support, advocacy and referral to young people who are disengaged or at risk of disengagement across Hume LGA to assist them to navigate life’s challenges and enhance their wellbeing.
We are looking for someone who can:
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Provide direct leadership and support to a diverse group of team members who receive referrals for the different funded activities, including the provision of practical advice for the case managers.
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Oversee the provision of referrals and caseload management to the Team and best practice, healing oriented case management responses to young people allocated to the Team.
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Provide best-practice leadership and specialist case practice advice relating to pre and post-natal care, family preservation and child reunification, specialist homelessness services, gendered practice, and family domestic violence, and collaborative practice approaches to the case managers.
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Develop, maintain, and leverage external partnerships to ensure the support of children, young people, and their families.
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Ensure services are delivered within the framework of MCM’s policies and procedures, legislative requirements, relevant service standards, and MCM’s Code of Conduct, and MCM’s Values.
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Diverse and inclusive organisation
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Attractive Salary Packaging benefits
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Supportive learning and development environment
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Culture of continuous improvement
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Bachelor qualification in Youth Work, Psychology or Social Work or a related tertiary qualification.
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Demonstrated experience leading, implementing and improving programs for young people who have complex needs such as homelessness, family and or/intimate partner violence, homelessness, mental health presentation or AOD related issues.
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Demonstrated experience developing, managing, and leading a multidisciplinary team within the child, youth, and family services sector, including the ability to accurately assess staff competencies, strengths, and areas of opportunity for the intention of professional learning and development.
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Sound understanding of specialist homelessness services, maternal pregnancy care pathways, family violence frameworks, key child development and the factors that can impede a young people’s development, and an understanding of the issues facing vulnerable parents in their ability to ensure the safety and wellbeing of their children.
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Significant experience in working within a case management framework.
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An extensive understanding of and commitment to a trauma informed, healing oriented approach to service delivery.
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Ability to build and maintain positive relationships and communicate with people of diverse backgrounds and abilities.
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Extensive knowledge and experience within the child, youth, and family services sectors, and of the child protection system, court orders and mainstream support services.
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Demonstrated understanding of key Victorian policies that will impact on service system development across child, youth, and family sectors.
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Knowledge of relevant legislation, such as the Child Safe Standards.
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Excellent communication and critical thinking skills encompassing interpersonal, verbal and written and negotiation skills.
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Demonstrated ability to think laterally and develop innovative responses to identified issues.
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Significant experience in collection, analysis, and reporting of data, including demonstrated technical capability in information systems and database management.
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Computer literacy, including proficiency in using databases, client management systems and the Microsoft suite of programs.
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Demonstrated capacity to work flexibly, including flexible hours, and ability to manage competing demands.
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National Police check
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Working with Children check
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Valid Victorian Drivers license
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Right to Work in Australia
Applications for this role will close on 22 June 2026 or Applications may close before the deadline, so please apply early. Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities. If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact [email protected] to let us know how we can better support you to apply.
MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.
MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.
At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.
