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Telehealth Nurse (Health Direct)

Serco Plc -
Melbourne VIC

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Job Details

Part-time

Benefits

Work from home

Qualifications

AHPRA registration
Clinical experience

Full Job Description

Work From Home as a Telehealth Triage RN | Australia-wide | 24/7 National Service

Are you a Registered Nurse looking for a change without stepping away from frontline impact?
Curious about how teletriage can expand your assessment and critical thinking skills in a growing specialty?

This role is part of our partnership with Healthdirect on the 1800 Medicare line, supporting their mission to deliver accessible, high-quality healthcare advice to every Australian.

If you're seeking meaningful nursing work with real flexibility, this is it. You'll provide clinical triage and safe care guidance to callers across Australia using evidence-based pathways and secure digital systems.

We are currently offering:

Fixed term contracts (24 - 38 hours per week) until 30 June 2027, with potential extension

Hours of Operation:

24/7 inbound service
4–10 hour shifts
Rotating roster provided fortnightly
Availability required across days, evenings, nights and weekends
Set shifts are available for full-time candidates

What you'll do:

Triage and assess callers
Extract and interpret key clinical information
Provide evidence-based guidance via clinical pathways
Refer or escalate when required
Complete accurate documentation in secure systems

Training:

We provide 7 days of paid online training to prepare you for the role. Full attendance for the 7 days is essential.

You'll thrive here if you:

Are a Registered Nurse with unrestricted AHPRA registration (3+ years minimum)
Have 3 years full-time (or equivalent) recent experience in acute, ED, primary health or rural/remote settings
Show strong clinical judgement and remain calm under pressure
Are confident navigating digital systems, CRMs and telehealth platforms
Have a private home workspace, reliable Wi-Fi and strong mobile reception
Can work 24/7 rotating shifts, incl. days, evenings, nights and weekends

CV Requirements:

As part of your application, please ensure your CV includes the following details so we can accurately assess your clinical experience:

Weekly hours or FTE worked for each role
For casual roles: a Statement of Service or an outline of your average weekly hours
Employment dates in MM/YY format

Applications that don't include this information may experience delays in processing

Join the Serco Community
At Serco, you'll be part of a global team delivering essential public services. Our values — Trust, Care, Innovation and Pride — guide everything we do. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, veterans and people with disabilities.

Please apply through the official process, as we cannot accept applications via email.

For enquiries: [email protected]

Learn more: serco.com/aspac/careers

Apply Now

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