In-Demand Tourism assistant Jobs

Reservations Supervisor
AccorHotel —Woolloomooloo NSW
- Full-time
- Supervising experience
- Computer skills
- Communication skills
- Employee assistance program
Quick Apply
Team Leader (Mixologist) – The Bar
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Quick Apply
Assistant Restaurant Manager
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AccorHotel —Melbourne VIC
- Weekend availability
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Bright Brewery —Bright VIC
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Quick Apply
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Reservations Supervisor

AccorHotel -
Woolloomooloo NSW

Quick Apply

Job Details

Full-time

Benefits

Employee assistance program

Qualifications

Supervising experience
Computer skills
Communication skills
Negotiation
Time management

Full Job Description

Company Description

Why Work for Accor?
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion.

Join a team where you can create your path, work with purpose, and enjoy and feel valued. Make it your next move.

Our Hotel
The Sydney Boulevard Hotel, a classic establishment near Sydney’s CBD, boasts 275 well-appointed guest rooms, 2 food and beverage outlets, and 11 function rooms.

We are dedicated to delivering exceptional guest experiences and maintaining high operational standards.

We are currently seeking a dedicated and dynamic Reservations Supervisor to join our team and help ensure guest requirements are always met with delivery of exceptional service.

Job Description

What you will be doing/ Key Responsibilities

Ensure correct documentation is received for all payment details.
Process and input reservations following hotel reservations policy.
Liaise with conference and events to accept/decline group room requests.
Manage cancellations, pick up and release dates.
Ensure the charges for the released rooms are communicated to the client and processed.
Manage all group billing issues and resolve and account disputes, and liaise with Assistant Managers on account enquiries and disputes.
Take personal responsibility to ensure that all enquiries are addressed.
Ensure stop sells on room types, market segments and/or rate levels are enforced when appropriate.
Actively upsell.
Coordinate group reservations ensuring contract rates are loaded correctly into reservations to maximise efficiency and eliminate revenue rebates.
Maintain a positive selling approach to maximise yield in both occupancy and rates.
Ensure arrivals list is checked on a daily basis, displaying correct rate and market codes.
Ensure the Hotel Guarantee Policy is promoted and adhered to.
Consistently deliver a product and service to meet the quality, standards and expectation of customers.
Active management of group blocks and wash. Ensure this is managed effectively and communicated to other departments.

Qualifications

To be successful in this role, you will have:

Minimum of 2 years experience in a similar environment, with supervisory experience and qualifications
Strong computer and systems skills preferably in Opera.
Ability to work a variety of shifts.
Multicultural awareness and able to work with people from diverse cultures.
Time management skills with the ability to independently multitask and demonstrated initiative in a dynamic environment.
An ability to understand and navigate complex stakeholder environments
Confident and articulate communication, negotiation, relationship and networking skills.
Strong personal integrity and good interpersonal skills with ability to communicate with all levels of team members.
Flexible and able to embrace and respond effectively to change.

Additional Information

Benefits/ What's in it for you?

Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
Complimentary Duty Meal
Mental health and well-being support initiatives, including Access to our Employee Assistance Program.

If you are passionate about the hospitality industry, meet the above criteria, and are eager to contribute to an evolving hotel, we want to hear from you!

Only candidates who have work rights will be considered.
Must be willing to undergo a police check.

Quick Apply

Refine Your Search

tourism assistant jobs

Reservations Supervisor

Team Leader (Mixologist) – The Bar

Bar Operator (Profit Share Opportunity)

Assistant Restaurant Manager

Housekeeping Supervisor

Head Chef

Sous Chef

Cook/Food and Domestic Services Assistant

Assistant Manager - Birdie Bar & Brasserie

Overnight Duty Manager - Front Office

Guest Services Supervisor - In Resort (Winter 2026)

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