In-Demand Senior software engineer python Jobs in Melbourne, Vic

Principal Software Engineer - AI & Contact Centre Transformation
Commonwealth Bank —Melbourne VIC
- Full-time
- Azure
- Master's degree
- AWS
Senior DevOps Engineer - AI
Deloitte —Melbourne VIC
- Azure
- Computer Science
- Engineering
- Parental leave
Senior AI Engineer
Karbon —Melbourne VIC
- Azure
- Doctoral degree
- Computer Science
- Annual leave
- Parental leave
Quick Apply
Senior Technical Consultant - Education
Civica —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- DevOps
- Scripting
- Work from home
Quick Apply
Senior Full-Stack Engineer| Fintech Scale-Up
The Argyle Network —Melbourne VIC
- Full-time
- SQL
- AWS
- APIs
Principal AI Engineer
Catapult Sports —Melbourne VIC
- Master's degree
- AWS
- Construction
Quick Apply
Principal/Senior Wastewater Modeller/Planning Engineer - Water
Stantec —Melbourne VIC
- Part-time
- Remote
- Engineering
- SQL
- Bachelor's degree
- Work from home
- Employee assistance program
ENM Network Technical Specialist
Infosys —Melbourne VIC
- $90,243 - $98,861 a year
- Rotating roster
- Azure
- Management
- Computer Science
- Health insurance
- Parental leave
3d
Senior Data Engineer
Ippon Technologies —Melbourne VIC
- Hybrid work
- SQL
- Software development
Quick Apply
AI Technical Lead
Accenture —Melbourne VIC
- Full-time
- Azure
- Master's degree
- AWS
- On-the-job training
- Parental leave
Senior Product Data Engineer
Gridsight —Melbourne VIC
- Full-time
- Hybrid work
- AWS
Quick Apply
Senior Backend Engineer
AutoGrab —South Yarra VIC
- Full-time
- Hybrid work
- AWS
- Machine learning
- Scripting
Quick Apply
Platform Engineer
Karbon —Melbourne VIC
- On call
- Computer science
- Azure
- Computer Science
- Annual leave
- Parental leave
Quick Apply
Senior Backend Engineer (Golang), AI Chat
Binance —Melbourne VIC
- Remote
- Computer Science
- Engineering
- Master's degree
Quick Apply
Senior DevOps Engineer
Coles Group —Hawthorn East VIC
- Full-time
- Azure
- Management
- DevOps
- Free parking
- Employee stock purchase plan
Senior IT Engineer, Financial System
Airwallex —Melbourne VIC
- Full-time
- Computer Science
- Salesforce
- ERP systems
Senior IT Engineer, LRC
Airwallex —Melbourne VIC
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- AWS
Senior Corporate Security Engineer
Airwallex —Melbourne VIC
- $150,000 - $220,000 a year
- Full-time
- Computer Science
- Salesforce
- Bachelor's degree
Sr. Application Engineer, Virtual Power Plants – Residential Energy
Tesla —Cremorne VIC
- Full-time
- Remote
- Computer science
- Engineering
- Master's degree
Lead Data Engineer
Karbon —Melbourne VIC
- Azure
- DevOps
- SQL
- Annual leave
- Parental leave
Quick Apply

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senior software engineer python jobs near melbourne, vic

Principal Software Engineer - AI & Contact Centre Transformation

Commonwealth Bank -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

CI/CD
Azure
Law
Master's degree
AWS
Risk management
APIs
AI

Full Job Description

Principal Software Engineer – AI & Contact Centre Transformation

Do work that matters

At CommBank, we’re reshaping how customers, bankers and frontline teams engage across voice, chat, digital and assisted channels. The contact centre sits at the core of this transformation — connecting customer journeys with assisted and AI-driven servicing experiences across Business Bank.

Today, customer journeys are often fragmented across channels, systems and teams. Our ambition is to create an AI-first, human-amplified engagement model — where customers can move seamlessly between channels without losing context, and frontline teams are empowered with the right tools and insights to deliver better outcomes.

As a Principal Software Engineer , you will design, build and scale the core capabilities that bring this vision to life — spanning contact centre platforms, AI voice and chat, and customer experience orchestration .

See yourself in the team

You’ll be a senior technology leader driving solution design, engineering execution and technical strategy across complex, multi-channel customer experiences.

This role plays a critical part in:

Leading engineering across Contact Centre as a Service (CCaaS) platforms and Dynamics 365 transformation
Driving 3rd party AI voice platform integration and scalable voice capability
Shaping end-to-end customer and colleague experience across voice, chat and assisted channels

You’ll work closely with product, design, data and engineering teams to deliver production-grade AI-enabled servicing capabilities , while influencing across architecture, risk and business stakeholders.

Your impact

You will:

Lead solution design across APIs, AI agents, channel integration and cloud platforms
Drive connected conversations — preserving customer context, intent and journey across channels
Enable AI-led contact reduction , improved customer outcomes and better frontline experiences
Build reusable engineering patterns that scale across voice, chat and AI-assisted servicing
Ensure solutions are secure, reliable, observable and production-ready from day one

Key responsibilities

Lead end-to-end engineering delivery across:
- Contact centre platform capabilities (Dynamics 365, CCaaS)
- AI voice and chat solutions
- Customer and colleague experience platforms

Design and implement:
- AI agent orchestration, voice bots, routing and agent assist
- Channel switching and conversation state management
- Integration patterns across voice, chat, APIs and backend services

Establish scalable patterns for:
- Voice platform integrations and commercial models
- AI experimentation evolving into production-grade solutions

Champion:
- DevSecOps, CI/CD, automated testing and release management
- Observability, monitoring, incident response and SLOs
- Responsible AI, privacy, security and operational resilience (including regulatory expectations)

Collaborate across engineering, product and design to ensure cohesive customer journeys and measurable outcomes

Mentor engineers and uplift engineering capability across the team

We’re interested in hearing from people who

Are experienced Principal Engineers (or equivalent) with hands-on delivery capability
Have strong technical judgement and can lead complex design and troubleshooting
Understand distributed systems, customer platforms and AI-enabled solutions
Are comfortable working in ambiguity and driving clarity across complex initiatives
Can influence across engineering, product, risk and senior stakeholders
Are passionate about AI-enabled transformation , balanced with strong focus on reliability and risk management

Technical experience

Exposure to some of the following is beneficial:

Contact centre & communication platforms:
- Dynamics 365 Contact Centre, Genesys, LivePerson, Nuance
- Voice, IVR, chat, messaging and routing systems

AI & data:
- AI agents, LLM integration, RAG, prompt engineering
- AI evaluation, model monitoring and responsible AI controls

Engineering & architecture:
- Distributed systems, APIs, event-driven architecture
- Cloud platforms (AWS / Azure), infrastructure as code
- Programming languages such as Python, TypeScript, Java or C#
Practices:
- DevSecOps, CI/CD, automated testing
- Observability, reliability engineering and production support

Why join us

This is a unique opportunity to help engineer one of the most significant transformations in Business Bank — moving from fragmented service interactions to intelligent, connected and AI-enabled customer experiences .

You’ll work on complex, meaningful problems and help shape how CommBank uses AI and platform engineering to better serve customers and colleagues.

If this sounds like you, apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 26/06/2026

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senior software engineer python jobs in melbourne, vic

Principal Software Engineer - AI & Contact Centre Transformation

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Principal Software Engineer – AI & Contact Centre Transformation

Do work that matters

See yourself in the team

Your impact

Key responsibilities

We’re interested in hearing from people who

Technical experience

Why join us

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