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Injury Management Specialist

QBE -
Lismore NSW

Apply Now

Job Details

Full-time

Benefits

Work from home

Qualifications

Case management
Medical billing
Communication skills
Negotiation

Full Job Description

Primary Details

Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here

Location: Lismore
Permanent, full-time role
Hybrid working – a mix of in office and work from home

The opportunity

We have an exciting opportunity for an experienced Injury Management Professional to join our Nominal Insurer Claims team. Reporting to the Healthcare Manager, you will play a key role in supporting your aligned team and the broader business, helping injured workers bring their lives back together following workplace accidents.

This is a hands‑on, influential role where your expertise will directly support recovery outcomes and strengthen best‑practice injury management across the team.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

Provide rehabilitation advice and recommendations in line with relevant legislation, guidelines and best‑practice frameworks
Implement and monitor treatment, rehabilitation and attendant care requirements to support sustainable recovery outcomes
Assist with the coordination and delivery of departmental rehabilitation services
Coach and mentor Claims staff, supporting sound decision‑making and promoting best‑practice injury management across the team

About you

Extensive experience within in a workers’ compensation or CTP claims role
Experience/qualifications in Allied Health, clinical, supervisory and/or workplace‑based rehabilitation settings
Strong knowledge of workers’ compensation legislation and compliance obligations, with a core focus on legislative interpretation and work capacity decisions
Demonstrated experience supporting Case Manager coaching, decision‑making and technical claims management
Excellent interpersonal, verbal and written communication skills, with a strong ability to build and maintain effective professional networks.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].

Skills:

Case Management, Collaboration Tools, Critical Thinking, Disability Claims, Empathy, Individual Resilience, Insurance Claims Processing, Intentional collaboration, Managing performance, Medical Claims Processing, Medical Knowledge, Negotiation, Problem Solving, Stakeholder Management, Standards Compliance

Application Close Date: 25/06/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Apply Now

Refine Your Search

support manager jobs in lismore, nsw

Injury Management Specialist

Registered Nurse - Alstonville

Customer Service Role (Banking Advisor) - Nimbin/Lismore

Team Member - Lismore Woodlark Street

Home Care Worker

Clinical Nurse Leader

Cultural Arts Trainer

Chef Manager - Casino | St Michaels

Store Manager - Casino

Volunteer Retail Assistant - Casino Salvos Stores (NSW)

Team Member - Lismore Woodlark Street

Team Member - Casino Centre Street

Team Member - Casino Centre Street

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