In-Demand Engineer (aws) Jobs in Broadmeadows, Vic

Senior Service Desk Engineer
Starboard IT —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Communication skills
Quick Apply
Critical Infrastructure Mechanical Field Engineer
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Engineering Operations Technician
Amazon Corporate Services Pty Ltd - C17 —Melbourne VIC
- Full-time
- Engineering
- AWS
- Bachelor's degree
- Health insurance
- Employee assistance program
Sr Security Engineer, Region Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Scripting
- AI
- Health insurance
- Employee assistance program
1d
Critical Infrastructure Electrical Field Engineer
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior DevSecOps Engineer (Security, AI)
Binance —Melbourne VIC
- Full-time
- Remote
- English
- Master's degree
- AWS
- Work from home
Quick Apply

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Senior Service Desk Engineer

Starboard IT -
Melbourne VIC

Quick Apply

Job Details

Full-time

Qualifications

ITIL Certification
Azure
Incident management
Technical support
IT infrastructure
AWS
Communication skills
CompTIA A+

Full Job Description

Company Overview: Starboard IT is a national Managed & Professional Services Provider, with a commitment to excellence and a personalised approach, and we pride ourselves on delivering high-quality services tailored to the unique needs of our clients. We are seeking a highly skilled and experienced Senior Service Desk Engineer to join our dynamic and innovative team.

We prioritise cloud first strategies for our clients (AWS & Azure), but support varied traditional on-premises environments as well..

At Starboard IT you can expect to find a ‘can-do’ attitude across the business, and we pride ourselves on a supportive and inclusive environment that drives successful, robust solutions for our customers and career growth for our employees.

Position Overview: As a Senior Service Desk Engineer, you will play a crucial role in providing advanced technical support and troubleshooting complex issues, while ensuring the highest level of customer satisfaction. This position requires a deep understanding of IT infrastructure, excellent communication skills, and a commitment to delivering exceptional service.

Key Responsibilities:

Technical Support:

Provide expert-level support for complex technical issues.
Troubleshoot and resolve hardware, software, and infrastructure-related problems.
Collaborate with other team members to ensure timely issue resolution.
Participate in on-call roster.

Customer Relationship Management:

Build and maintain strong relationships with clients through effective communication and issue resolution.
Serve as a point of contact for clients, ensuring a positive experience and customer satisfaction.

Incident Management:

Manage and prioritise incidents, and follow established escalation processes, to meet Service Level Agreements (SLAs).
Document and track issues using a ticketing system, ensuring accurate and thorough information.

Infrastructure Management:

Contribute to the design, implementation, and maintenance of IT infrastructure solutions.
Provide guidance and expertise in infrastructure-related projects.

Continuous Improvement:

Identify opportunities for process improvement and contribute to the development of best practices.
Stay current with industry trends and emerging technologies to enhance service offerings.

Qualifications:

3-5 years of experience with an MSP.
In-depth knowledge of IT infrastructure, including hardware, software, servers, and networking.
Strong proficiency in troubleshooting and problem-solving.
Relevant certifications such as ITIL, CompTIA A+, Microsoft Certified: Azure Solutions Architect Expert, or equivalent.
Excellent communication and interpersonal skills.
Proven ability to work collaboratively in a team environment and autonomously.

Apply now by emailing your CV and cover letter to [email protected]

Quick Apply

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engineer (aws) jobs in broadmeadows, vic

Senior Service Desk Engineer

Critical Infrastructure Mechanical Field Engineer

Engineering Operations Technician

Sr Security Engineer, Region Services

Critical Infrastructure Electrical Field Engineer

Senior DevSecOps Engineer (Security, AI)

More jobs to discover

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